What users are saying about
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Top Rated
174 Ratings
21 Ratings
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Score 8.2 out of 100

Jamf Pro

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Top Rated
174 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Citrix Endpoint Management

This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Jerry Robinson | TrustRadius Reviewer

Jamf Pro

Jamf [Pro] is great if you have a fleet of Apple Devices that you need to manage, but do not necessarily have the drive/will/time/manpower. Whatever your reason for being hesitant to get started on managing your devices, Jamf [Pro] can make it easier. We used a different MDM before for our lower school, and it took 5 weeks for two people to redeploy the devices before we could even start to clean them physically (read: sanitize because why are the kids always sticky). Now, it is just me, and I could re-deploy all of the devices in a day if I wanted to, but I actually do it over three so as to not overtax the network as it reinstalls all of the apps as I watch... It has been a great time saver, and now, in one week I (just me... I swear to you) I have all of my devices re-deployed and cleaned. I only need to wait on new enrollments to edit the numbers. I will admit Jamf [Pro] is not appropriate in an environment where you rely on that sort of time-consuming busywork to justify your hours, it is a time-saver!
Anonymous | TrustRadius Reviewer

Pros

Citrix Endpoint Management

  • It has efficient security control system. Easy to use and administer.
  • It is very easy to install, it connects well with with other apps.
  • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
  • It connects very well with other apps.
Prathamesh Muzumdar | TrustRadius Reviewer

Jamf Pro

  • Jamf Nation - valuable information, tips, tricks and resources to go to when you might have issues. Often times the issue you are facing, isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.
  • Integrated patch management - easy to keep your software up to date on devices.
Dave Palombo | TrustRadius Reviewer

Cons

Citrix Endpoint Management

  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
David Reese | TrustRadius Reviewer

Jamf Pro

  • KnowledgeBase Articles should be introduced in Jamf Pro.
  • Light and Dark background feature should be included while login to Jamf Pro.
  • Jamf training curriculum need to be revisit specially Jamf 400 Expert exam.
  • Jamf should give the option to download individual device policy logs that will be really help to diagnose the issue.
  • Jamf Reset app is super duper cool but it’s only available only for iOS , likewise we should have Jamf reset app on macOS.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Citrix Endpoint Management

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 8.8
Based on 7 answers
We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
Laurance J. Specht | TrustRadius Reviewer

Usability

Citrix Endpoint Management

Citrix Endpoint Management 10.0
Based on 2 answers
The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Jamaal Dickerson | TrustRadius Reviewer

Jamf Pro

Jamf Pro 8.5
Based on 13 answers
Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
John Hathcock | TrustRadius Reviewer

Support Rating

Citrix Endpoint Management

Citrix Endpoint Management 9.2
Based on 5 answers
Citrix has great support and in case of problems, the technicians respond in a timely manner and are a great help
Anonymous | TrustRadius Reviewer

Jamf Pro

Jamf Pro 8.8
Based on 62 answers
Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
Anonymous | TrustRadius Reviewer

In-Person Training

Citrix Endpoint Management

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 9.1
Based on 2 answers
They made me more comfortable using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Citrix Endpoint Management

No score
No answers yet
No answers on this topic

Jamf Pro

Jamf Pro 9.6
Based on 8 answers
the on-site training and implementation was a huge boon
Aaron Tillery | TrustRadius Reviewer

Alternatives Considered

Citrix Endpoint Management

We couldn't get AirWatch to work for us, installation on the devices was much too complex, and support was lacking. I've heard other companies didn't have as much of an issue, but we certainly did. Mobile Iron was evaluated at the surface, but we never brought it in for a formal eval due to time constraints.
Anonymous | TrustRadius Reviewer

Jamf Pro

Jamf Pro is pretty much in a class by itself. Apple Remote Desktop has a few distinct advantages, however. 1) the ability to execute a unix command on multiple systems and to see the output of those commands in one place on screen; 2) the ability to observe multiple desktops at once 3) it's easier to do quick one-offs to a group of machines or to run commands/programs under a current user context 4) it shows the state of each computer and whether it's logged on.
Brett Hendricks | TrustRadius Reviewer

Return on Investment

Citrix Endpoint Management

  • I don't deal with finances. I'm an "in the trenches" engineer. I try to help my customers' employees work more efficiently. With that being said, I see XenMobile being a layer of added security and enhanced end user productivity.
Stephen Karras | TrustRadius Reviewer

Jamf Pro

  • The positive impact here would be that the company takes IT seriously, especially when dropping terms like security, protocols, and activity overwatch.
  • A negative impact would be the issues we have with SSO - making logging into Jamf for some users problematic in regard to browser issues.
  • An ROI for Jamf Pro would be that our objectives seem more achievable and realistic with thee use of this tool.
Peter Barnett | TrustRadius Reviewer

Screenshots

Citrix Endpoint Management

Pricing Details

Citrix Endpoint Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jamf Pro

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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