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Top Rated
228 Ratings
31 Ratings
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Score 9.2 out of 100

Jamf Pro

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Top Rated
228 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Attribute Ratings

  • Citrix Endpoint Management is rated higher in 2 areas: Usability, Support Rating
  • Jamf Pro is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

Citrix Endpoint Management

91%
8 Ratings
9.8

Jamf Pro

98%
165 Ratings

Likelihood to Renew

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
8 Ratings

Usability

10.0

Citrix Endpoint Management

100%
1 Rating
6.8

Jamf Pro

68%
14 Ratings

Availability

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
4 Ratings

Performance

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
4 Ratings

Support Rating

9.6

Citrix Endpoint Management

96%
4 Ratings
8.8

Jamf Pro

88%
75 Ratings

In-Person Training

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Online Training

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
1 Rating

Implementation Rating

Citrix Endpoint Management

N/A
0 Ratings
7.6

Jamf Pro

76%
9 Ratings

Configurability

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Ease of integration

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Product Scalability

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Vendor post-sale

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Vendor pre-sale

Citrix Endpoint Management

N/A
0 Ratings
9.1

Jamf Pro

91%
2 Ratings

Likelihood to Recommend

Citrix

This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
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Jamf Software, LLC

Jamf Pro is the premium swiss army knife of Mac platform management tools. In our case, we have found no need for additional tools and can generally solve all our management and support needs with the built-in functions. We have to support a fairly large global workforce and be prepared for small and large acquisitions and divestitures at any time. With that in mind, a full-featured best in class product like Jamf Pro sets us up for continued success no matter what our existing business or future businesses demand of us.
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Pros

Citrix

  • It has efficient security control system. Easy to use and administer.
  • It is very easy to install, it connects well with with other apps.
  • SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN.
  • It connects very well with other apps.
Read full review

Jamf Software, LLC

  • Manages Apps - gives details so that knowing what is available is easy, as well as what has fallen out of the app store.
  • Managing iPads - naming them, adding users, as well as what teachers have which iPads.
  • Sending web clips - allowing shortcuts to be added by management at [the] request of teachers so that students quickly have access to websites.
  • Finding Lost iPads - this feature is invaluable to us as we have students who travel with their iPads and are often forgetful and leave their iPads in their previous rooms or even at school over the weekend. The detail given is extremely helpful in recovering iPads.
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Cons

Citrix

  • issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done.
  • user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF
  • if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update.
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Jamf Software, LLC

  • As a new user it is hard to remember where certain features are in the over all system set up page. A search feature would be really helpful.
  • Don't just give an enable Remote Desktop command. build in a Remote Desktop session to allow Helpdesk techs to use instead of needing to launch a 3rd party app.
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Pricing Details

Citrix Endpoint Management

Starting Price

Editions & Modules

Citrix Endpoint Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jamf Pro

    Starting Price

    Editions & Modules

    Jamf Pro editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      $3.33 per month per iOS device $6.25 per month per Mac Education and volume discounts available. Onboarding 3-Day for Mac + iOS: $7,500 2-Day for Mac only: $6,000 4hr Remote for iOS only: $750 Billed Annually

      Likelihood to Renew

      Citrix

      No answers on this topic

      Jamf Software, LLC

      We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.
      Read full review

      Usability

      Citrix

      The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
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      Jamf Software, LLC

      Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.
      Read full review

      Support Rating

      Citrix

      Citrix has great support and in case of problems, the technicians respond in a timely manner and are a great help
      Read full review

      Jamf Software, LLC

      Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.
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      In-Person Training

      Citrix

      No answers on this topic

      Jamf Software, LLC

      They made me more comfortable using the product.
      Read full review

      Online Training

      Citrix

      No answers on this topic

      Jamf Software, LLC

      The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.
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      Implementation Rating

      Citrix

      No answers on this topic

      Jamf Software, LLC

      the on-site training and implementation was a huge boon
      Read full review

      Alternatives Considered

      Citrix

      With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
      Read full review

      Jamf Software, LLC

      Jamf Pro is the best option for Apple devices we have come across. We are 90% Apple devices and 10% Windows devices. We have also started using signage with Jamf Pro to manage those devices.
      Read full review

      Return on Investment

      Citrix

      • Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers
      • Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting)
      • Easy access to internal resources - no need for separate vpn, etc...
      Read full review

      Jamf Software, LLC

      • Jamf has allowed us to create unique deployment strategies for our fleet and better position ourselves internally for the latest and greatest tech. We have full 0 Day support as well as resources which give us heads up when it comes to future features or issues other companies are experiencing. This insider knowledge alone makes it all worthwhile since at times you might be the only Mac admin at an Org.
      Read full review

      Screenshots

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