What users are saying about
136 Ratings
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Top Rated
994 Ratings
136 Ratings
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Score 8.2 out of 100

Microsoft 365 Business Premium

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Top Rated
994 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

There is very little to not like about [Microsoft 365 Business Premium]. In a law firm setting it is superior and is the leader in business office user end software. We use it for electronic discovery requests, review, trial prep, depositions, just about every aspect of the legal field can be covered with [Microsoft 365 Business Premium]. I highly recommend it.
Simone Carpino | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Citrix ShareFile
8.0
Microsoft 365 Business Premium
Versioning
Citrix ShareFile
8.1
Microsoft 365 Business Premium
Video files
Citrix ShareFile
7.0
Microsoft 365 Business Premium
Audio files
Citrix ShareFile
6.4
Microsoft 365 Business Premium
Document collaboration
Citrix ShareFile
7.4
Microsoft 365 Business Premium
Access control
Citrix ShareFile
9.4
Microsoft 365 Business Premium
File search
Citrix ShareFile
8.6
Microsoft 365 Business Premium
Device sync
Citrix ShareFile
8.8
Microsoft 365 Business Premium

Cloud Storage Security & Administration

Citrix ShareFile
8.9
Microsoft 365 Business Premium
User and role management
Citrix ShareFile
9.0
Microsoft 365 Business Premium
File organization
Citrix ShareFile
8.9
Microsoft 365 Business Premium
Device management
Citrix ShareFile
8.8
Microsoft 365 Business Premium

Cloud Storage Platform

Citrix ShareFile
8.4
Microsoft 365 Business Premium
Performance
Citrix ShareFile
8.4
Microsoft 365 Business Premium
Reliability
Citrix ShareFile
8.7
Microsoft 365 Business Premium
Storage Reports
Citrix ShareFile
8.2
Microsoft 365 Business Premium

Pros

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

  • Outlook integration: as mentioned in the rest of the review, working with documents, spreadsheets, etc. in Outlook is seamless. Previewing an Excel doc instead of opening can be a lifesaver when there are already 15 windows of Excel open!
  • Aesthetics: while not the most important feature of any software, appearance can go a long way to make the experience feel less like a chore, and can also contribute to usability for a newer user.
  • Time Management: Outlook works with Calendars, Teams, and Contact books to make meeting scheduling and execution easy, but with 365, the cloud focus allows even greater flexibility for someone working from home or calling into a meeting remotely.
  • Memory management: on the more technical side, 365 manages the CPU and RAM of the user's machine in a way that isn't wasteful, and I personally have experienced far fewer crashes in cloud-based documents.
Jeremy Kramer | TrustRadius Reviewer

Cons

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

  • More user control in SharePoint with better UI will really benefit this platform.
  • Granting Access to outside users to certain OneDrive functionality with person OneDrive app will be beneficial.
  • A program similar to Webex to conduct the virtual meeting (to include people from outside the organization) will be great.
Amulya Singh | TrustRadius Reviewer

Likelihood to Renew

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 10.0
Based on 2 answers
It is part of the organisation now. It provides and rich feature set and requires a relatively low amount of administration.
Andrew Buckle | TrustRadius Reviewer

Usability

Citrix ShareFile

Citrix ShareFile 8.7
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 9.0
Based on 45 answers
Because we have most of the business suite programs, if not all, installed on our laptops already, using these products are extremely easy. They work seamlessly in our workflow and it does not feel like having to open new programs each time. Everything works under one umbrella, and thus the overall usability is rated quite high in our organization
Carrie Huang | TrustRadius Reviewer

Performance

Citrix ShareFile

Citrix ShareFile 9.0
Based on 26 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.5
Based on 84 answers
The Office 365 web-based application is very well designed and performance, in general, is usually great. While there can be a lag at times (especially on a slow internet connection), a number of elements are cached locally to speed up access. Compared to other web-based applications (especially Google's G Suite), Office 365 performance is usually significantly better - especially when dealing with large files such as spreadsheets. Office 365 web-mail is surprisingly quick and feature rich.
Aaron Pinsker | TrustRadius Reviewer

Support Rating

Citrix ShareFile

Citrix ShareFile 8.9
Based on 16 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.5
Based on 17 answers
It simply works. The team at Microsoft is improving the suite release after release. Personally, I've installed the apps on several devices (More than 10, using Windows, Mac, Android & iOS) and the ease of use was the common denominator. I only ran into a problem one time with a very early version of Microsoft Teams, but the IT team quickly got support from Microsoft and I got the app running again with a very short delay,
Anonymous | TrustRadius Reviewer

Implementation Rating

Citrix ShareFile

No score
No answers yet
No answers on this topic

Microsoft 365 Business Premium

Microsoft 365 Business Premium 8.7
Based on 4 answers
The implementation went well and was very smooth. It did not require a lot of technical support.
David White | TrustRadius Reviewer

Alternatives Considered

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Microsoft 365 Business Premium

I've been using Microsoft 365 and other Microsoft related products for the past 15 years. I have dabbled a little bit in Smartsheet and the learning curve just wasn't worth it in my opinion. Microsoft 365 is tried and true and in my mind there's no point pivoting to a different software bundle, even if it was a cheaper alternative.
Anonymous | TrustRadius Reviewer

Return on Investment

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

Microsoft 365 Business Premium

  • The overall impact has been positive for my organization. If we didn't have Microsoft 365, I really believe no one could get their work done efficiently and as good as it currently is.
  • Again, the biggest positive impact it has played is the collaboration and accessibility it allows. I really can't think of any negative impacts other than financially if the product and service aren't priced competitively.
Anonymous | TrustRadius Reviewer

Pricing Details

Citrix ShareFile

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile Editions & Modules

Edition
Standard$55 ($50)1
Advanced$85 ($77)1
Premium$135 ($122)1
Virtual Data Room$375 ($338)1
  1. per month (billed annually)
Additional Pricing Details

Microsoft 365 Business Premium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft 365 Business Premium Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Citrix ShareFile
8.4
Microsoft 365 Business Premium
8.9

Likelihood to Renew

Citrix ShareFile
10.0
Microsoft 365 Business Premium
10.0

Usability

Citrix ShareFile
8.7
Microsoft 365 Business Premium
9.0

Performance

Citrix ShareFile
9.0
Microsoft 365 Business Premium
8.5

Support Rating

Citrix ShareFile
8.9
Microsoft 365 Business Premium
8.5

Implementation Rating

Citrix ShareFile
Microsoft 365 Business Premium
8.7

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