13 Ratings
Top Rated
164 Ratings
13 Ratings
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Score 6.2 out of 100
Top Rated
164 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • Claritysoft ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security
  • Oracle CX Sales ranks higher in 1 feature set: Platform

Sales Force Automation

8.6

Claritysoft

86%
8.0

Oracle CX Sales

80%
Claritysoft ranks higher in 7/9 features

Customer data management / contact management

9.3
93%
5 Ratings
8.7
87%
12 Ratings

Workflow management

9.1
91%
4 Ratings
7.8
78%
12 Ratings

Territory management

8.2
82%
4 Ratings
8.0
80%
12 Ratings

Opportunity management

8.8
88%
5 Ratings
8.7
87%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
5 Ratings
7.6
76%
10 Ratings

Quote & order management

7.5
75%
5 Ratings
7.7
77%
12 Ratings

Interaction tracking

9.0
90%
5 Ratings
7.2
72%
12 Ratings

Channel / partner relationship management

8.2
82%
4 Ratings
8.0
80%
11 Ratings

Contract management

N/A
0 Ratings
8.4
84%
11 Ratings

Customer Service & Support

10.0

Claritysoft

100%
8.0

Oracle CX Sales

80%
Oracle CX Sales ranks higher in 2/3 features

Help desk management

10.0
100%
3 Ratings
8.0
80%
8 Ratings

Case management

N/A
0 Ratings
8.1
81%
11 Ratings

Call center management

N/A
0 Ratings
7.8
78%
9 Ratings

Marketing Automation

8.8

Claritysoft

88%
8.0

Oracle CX Sales

80%
Claritysoft ranks higher in 1/2 features

Lead management

8.8
88%
4 Ratings
8.9
89%
10 Ratings

Email marketing

8.8
88%
4 Ratings
7.2
72%
8 Ratings

CRM Project Management

9.2

Claritysoft

92%
8.9

Oracle CX Sales

89%
Claritysoft ranks higher in 2/3 features

Task management

10.0
100%
4 Ratings
8.9
89%
11 Ratings

Billing and invoicing management

9.0
90%
3 Ratings
N/A
0 Ratings

Reporting

8.5
85%
5 Ratings
8.8
88%
11 Ratings

CRM Reporting & Analytics

9.4

Claritysoft

94%
8.5

Oracle CX Sales

85%
Claritysoft ranks higher in 3/3 features

Forecasting

9.0
90%
4 Ratings
8.3
83%
11 Ratings

Pipeline visualization

9.0
90%
4 Ratings
8.4
84%
11 Ratings

Customizable reports

10.0
100%
4 Ratings
8.7
87%
11 Ratings

Customization

8.8

Claritysoft

88%
8.5

Oracle CX Sales

85%
Oracle CX Sales ranks higher in 3/4 features

Custom fields

8.7
87%
5 Ratings
8.8
88%
11 Ratings

Custom objects

8.3
83%
4 Ratings
8.7
87%
11 Ratings

API for custom integration

9.4
94%
4 Ratings
7.8
78%
11 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
10 Ratings

Security

9.0

Claritysoft

90%
8.0

Oracle CX Sales

80%
Claritysoft ranks higher in 2/2 features

Single sign-on capability

8.5
85%
5 Ratings
7.4
74%
13 Ratings

Role-based user permissions

9.5
95%
5 Ratings
8.6
86%
13 Ratings

Platform

6.5

Claritysoft

65%
8.4

Oracle CX Sales

84%
Oracle CX Sales ranks higher in 1/1 features

Mobile access

6.5
65%
4 Ratings
8.4
84%
11 Ratings

Social CRM

Claritysoft

Feature Set Not Supported
N/A
7.7

Oracle CX Sales

77%
Oracle CX Sales ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.0
80%
10 Ratings

Social engagement

N/A
0 Ratings
7.4
74%
9 Ratings

Integrations with 3rd-party Software

Claritysoft

Feature Set Not Supported
N/A
7.9

Oracle CX Sales

79%
Oracle CX Sales ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.8
78%
11 Ratings

Compensation management

N/A
0 Ratings
8.0
80%
9 Ratings

Attribute Ratings

  • Oracle CX Sales is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Claritysoft

72%
5 Ratings
7.6

Oracle CX Sales

76%
44 Ratings

Usability

Claritysoft

N/A
0 Ratings
7.5

Oracle CX Sales

75%
11 Ratings

Support Rating

Claritysoft

N/A
0 Ratings
7.6

Oracle CX Sales

76%
11 Ratings

Online Training

Claritysoft

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Contract Terms and Pricing Model

Claritysoft

N/A
0 Ratings
7.0

Oracle CX Sales

70%
1 Rating

Ease of integration

Claritysoft

N/A
0 Ratings
5.0

Oracle CX Sales

50%
16 Ratings

Professional Services

Claritysoft

N/A
0 Ratings
10.0

Oracle CX Sales

100%
1 Rating

Vendor post-sale

Claritysoft

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Vendor pre-sale

Claritysoft

N/A
0 Ratings
8.0

Oracle CX Sales

80%
1 Rating

Likelihood to Recommend

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

Oracle

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
Read full review

Pros

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

Oracle

  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
Read full review

Cons

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

Oracle

  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
Read full review

Pricing Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Oracle CX Sales

Starting Price

$65 Per User Per Month

Editions & Modules

Oracle CX Sales editions and modules pricing
EditionModules
Professional$65.001
Standard$100.002
Enterprise$200.003
Premium$300.004

Footnotes

  1. Per User Per Month
  2. Per User Per Month
  3. Per User Per Month
  4. Per User Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Claritysoft

No answers on this topic

Oracle

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
Read full review

Support Rating

Claritysoft

No answers on this topic

Oracle

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
Read full review

Online Training

Claritysoft

No answers on this topic

Oracle

Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
Read full review

Alternatives Considered

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
Read full review

Oracle

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
Read full review

Contract Terms and Pricing Model

Claritysoft

No answers on this topic

Oracle

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
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Return on Investment

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review

Oracle

  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
Read full review

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