What users are saying about
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Top Rated
63 Ratings
151 Ratings

Classy

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Top Rated
63 Ratings
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Score 8.5 out of 100
151 Ratings
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Score 7.8 out of 100

Attribute Ratings

  • Classy is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • DonorPerfect is rated higher in 1 area: Usability

Likelihood to Recommend

8.6

Classy

86%
50 Ratings
7.0

DonorPerfect

70%
94 Ratings

Likelihood to Renew

Classy

N/A
0 Ratings
10.0

DonorPerfect

100%
9 Ratings

Usability

9.0

Classy

90%
1 Rating
9.4

DonorPerfect

94%
11 Ratings

Availability

Classy

N/A
0 Ratings
9.5

DonorPerfect

95%
4 Ratings

Performance

Classy

N/A
0 Ratings
9.5

DonorPerfect

95%
4 Ratings

Support Rating

9.9

Classy

99%
6 Ratings
8.5

DonorPerfect

85%
59 Ratings

In-Person Training

Classy

N/A
0 Ratings
7.5

DonorPerfect

75%
2 Ratings

Online Training

Classy

N/A
0 Ratings
9.0

DonorPerfect

90%
2 Ratings

Implementation Rating

Classy

N/A
0 Ratings
7.2

DonorPerfect

72%
11 Ratings

Product Scalability

Classy

N/A
0 Ratings
7.8

DonorPerfect

78%
2 Ratings

Likelihood to Recommend

Classy

Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
Anonymous | TrustRadius Reviewer

DonorPerfect

I love that I can integrate with Donor Search to learn about a person's past giving history to learn more about their interests. DonorPerfect also lets us upload a photo of our donors so we can easily identify them when they visit us or Attend a function. I wish the photo upload offered a larger image and multiple images, some donors send me pics of their visits and pets and it would be great to also store those right in their DP account.
Anonymous | TrustRadius Reviewer

Pros

Classy

  • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
  • It's easy to build a great looking fundraising page
  • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
Cindy Hollister | TrustRadius Reviewer

DonorPerfect

  • DonorPerfect is extremely customizable in every possible way. I love that you can customize what you see when you view a donor's record and how you see it. Fields can be active or hidden, and arranged in any way you choose. In addition, you can create custom fields and parameters, which can be used to enter text freely, as a drop-down box, or as selections with check boxes. The other awesome thing about the options for customization is that you can add, remove, or change fields at ANY time. My organization has used DonorPerfect for over 10 years, but just a few days ago, I added a field to the main screen in our donor records that is now relevant and helpful to my colleague and me as we work together. I feel like the possibilities are limitless in making it DonorPerfect your specific needs.
  • DonorPerfect reports are extremely versatile, and can literally be created to produce any data set imaginable. You can create, name, rename, save, and delete any reports in your profile. You can run very broad, lengthy reports, (which generate surprisingly quickly!), or very specific, detailed reports. You can create and save filters for quick use, or start from scratch each time you run a report.
Amy Slone | TrustRadius Reviewer

Cons

Classy

  • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
  • Slow to roll out some donor payment options like Venmo.
  • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
Katie Bradley | TrustRadius Reviewer

DonorPerfect

  • It could provide some of the standard reports fundraisers need as canned reports
  • It could provide optional salutations so you could mail to only one person - not both
  • It could enable us to set up monthly giving categories without using their donation program
Roxanne Jacobs | TrustRadius Reviewer

Pricing Details

Classy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Classy Editions & Modules

Additional Pricing Details

DonorPerfect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

DonorPerfect Editions & Modules

Edition
Lite$99.001
Express$179.001
Essentials$299.001
Premier$499.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 10.0
Based on 9 answers
It is by far the most cost-effective
Lauren Sikkema | TrustRadius Reviewer

Usability

Classy

Classy 9.0
Based on 1 answer
VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
Anonymous | TrustRadius Reviewer

DonorPerfect

DonorPerfect 9.4
Based on 11 answers
Poor cash batch interface. Almost half of our receipts are generated by cash and this interface does not support our needs very well.
Richard House | TrustRadius Reviewer

Reliability and Availability

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
It's always up when we need it. There are some errors that happen and are not reproducible and cannot be resolved. But [they are] very few and none that cause disruption for the organization.
Richard House | TrustRadius Reviewer

Performance

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.5
Based on 4 answers
DonorPerfect is as reliable as your internet connection. It is a cloud based application and therefore you cannot pinpoint where the bottleneck is should you have one. But for the most part the app runs quickly.
Richard House | TrustRadius Reviewer

Support Rating

Classy

Classy 9.9
Based on 6 answers
Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
Emily Westergaard | TrustRadius Reviewer

DonorPerfect

DonorPerfect 8.5
Based on 59 answers
Support is so easy. We use chat most often - as we can get someone quickly. The support folks know the product and get answers quickly. If they need to escalate an issue, they do so quickly. The training is great and easily accessible. You can take classes over and over until you completely understand concepts
Anne Baunach, CFRE, CEFL | TrustRadius Reviewer

In-Person Training

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.5
Based on 2 answers
I was able to utilize the support team to train me in areas where I could not figure out how to use the application.
Richard House | TrustRadius Reviewer

Online Training

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 9.0
Based on 2 answers
It was decent.
Brooke Seigle | TrustRadius Reviewer

Implementation Rating

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.2
Based on 11 answers
DonorPerfect provides an extremely easy to use importing tool and the support team was awesome. You don't have to do it in house; for a reasonable fee you can get it done by them.
Richard House | TrustRadius Reviewer

Alternatives Considered

Classy

I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
Anonymous | TrustRadius Reviewer

DonorPerfect

I have only ever used DonorPerfect, but I have looked into two or three other options over time. I apologize that I cannot recall all their names at this time. What I found was that even though they typically brought more to the table at that time, the cost jump was huge and I couldn't justify the ROI to myself. But DonorPerfect has continued to add to what they offer and I was glad I never changed platforms.
Anonymous | TrustRadius Reviewer

Scalability

Classy

No score
No answers yet
No answers on this topic

DonorPerfect

DonorPerfect 7.8
Based on 2 answers
[There have been] only two outages since we have started using it and they were extremely information proactive. This should scale easily based on your internet connection.
Richard House | TrustRadius Reviewer

Return on Investment

Classy

  • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
Daniella Dowiak | TrustRadius Reviewer

DonorPerfect

  • Positive - using a standard Donor management system across a wide geographic area has reduced our infrastructure costs and training requirements
  • Negative - We are not realizing the full potential of our donors because we are missing opportunities for engagement, and missing connections and opportunities because DonorPerfect's limitations.
  • Negative - Limited/poorly implemented API has significantly increased our development costs as we struggle to implement DonorPerfect data with other internal systems.
Jeremiah Miller | TrustRadius Reviewer

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