Classy vs DonorPerfect

• The fundraising website is easy for a nonprofit to set up. You can customize things like colors and logos and the rest of it is taken care of for you.
• Fundraisers (constituents) have a pretty easy time using Classy. The system is pretty straightforward with how you sign up to create a page and then it's pretty easy for users to edit their page and share to fundraise.
• Classy's reporting options are pretty good and allow an organization to view information about fundraisers.

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• Reports are clean and fairly simple to pull, as long as you're trained in how to use the filters. Especially coming from experience using a database where we had to write codes to pull reports, Donor perfect's report system is incredibly simple.
• DonorPerfect is SO user-friendly and simple to find the information you need. I believe anyone can easily learn how to use it.
• It's so simple to customize your DonorPerfect system. Screen Designer is one of my favorite parts. I have no background in databases, but I can create fields, calculations, set alerts for our philanthropy officers when certain gifts come in, and customize how the screens look. You can make so many adjustments in your DonorPerfect system to meet the needs of your organization.
• The staff listen to your needs! The community allows you to make a suggestion for how DonorPerfect can be improved. If your idea gets enough votes, they make it happen. The support team is also probably the best I've ever seen. Each person is so knowledgeable, personable, and helpful.

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• It is pricy. Classy is more expensive than our donor management software but doesn't have the robust donor management tools to replace it.
• Want the ability to allow donors to cover fees in all transactions (currently, Classy only gives the option in some set-ups).

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• DonorPerfect lacks good reporting functionality. Our staff often have to export data to CSV or use other reporting tools so we end up with a lot of data outside
• DonorPerfect doesn't really do a good job of tracking the full donor relationship. It needs to have better CRM functionality. Our donor relations staff often resort to third party tools to track these things.
• DonorPerfect has an API for integrations but it is very poorly implemented and slow.
• We have a lot of security concerns about DonorPerfect. These stem from our experiences using their API and observing how it is implemented, but also through our conversations directly with the company. They refused to provide security compliance details during a routine vendor risk audit from a reputable security audit vendor that we engaged to evaluate all of our vendors.

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• Over the past 2 years our organization, events, and programming has grown roughly 135%. Using Classy daily helped us to achieve that.
• The platform has helped us identify ongoing or sporadic supporters that we can engage further with to turn into top supporters.

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• DonorPerfect has helped us increase fundraising by giving us tools to track donor gifts and see the full picture of a donor's relationship with the organization.
• DonorPerfect's reports are exceptional in helping make data-driven decisions. It's reporting feature can help identify donors that have lapsed, donors that have increased their gifts over time, lifetime giving of a donor, or the types of solicitations that a specific donor responds best to. That data has helped us segment our donors and develop more targeted messaging that has helped us be more successful.
• DonorPerfect's integration with Quickbooks helps save time and ensure that all of our donations are being recorded.

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