3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
78 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
8.6
Customer data management / contact management
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.8
Workflow management
Clear C2 C2CRM
9.7
Freshworks CRM (formerly Freshsales)
8.7
Territory management
Clear C2 C2CRM
8.6
Freshworks CRM (formerly Freshsales)
9.4
Opportunity management
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
9.2
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.7
Freshworks CRM (formerly Freshsales)
8.3
Contract management
Clear C2 C2CRM
10.0
Freshworks CRM (formerly Freshsales)
Quote & order management
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
Interaction tracking
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.8
Channel / partner relationship management
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
7.0

Customer Service & Support

Clear C2 C2CRM
9.5
Freshworks CRM (formerly Freshsales)
Case management
Clear C2 C2CRM
10.0
Freshworks CRM (formerly Freshsales)
Call center management
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
Help desk management
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)

Marketing Automation

Clear C2 C2CRM
9.8
Freshworks CRM (formerly Freshsales)
9.0
Lead management
Clear C2 C2CRM
10.0
Freshworks CRM (formerly Freshsales)
9.0
Email marketing
Clear C2 C2CRM
9.7
Freshworks CRM (formerly Freshsales)
8.9

CRM Project Management

Clear C2 C2CRM
9.2
Freshworks CRM (formerly Freshsales)
8.6
Task management
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
8.7
Billing and invoicing management
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
Reporting
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
8.6

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Freshworks CRM (formerly Freshsales)
8.8
Forecasting
Clear C2 C2CRM
9.7
Freshworks CRM (formerly Freshsales)
8.7
Pipeline visualization
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
9.1
Customizable reports
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.7

Customization

Clear C2 C2CRM
9.2
Freshworks CRM (formerly Freshsales)
8.7
Custom fields
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
8.8
Custom objects
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.9
Scripting environment
Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
API for custom integration
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.3

Security

Clear C2 C2CRM
8.8
Freshworks CRM (formerly Freshsales)
9.1
Single sign-on capability
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
9.2
Role-based user permissions
Clear C2 C2CRM
8.6
Freshworks CRM (formerly Freshsales)
9.1

Social CRM

Clear C2 C2CRM
9.5
Freshworks CRM (formerly Freshsales)
Social data
Clear C2 C2CRM
10.0
Freshworks CRM (formerly Freshsales)
Social engagement
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Freshworks CRM (formerly Freshsales)
Marketing automation
Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
Compensation management
Clear C2 C2CRM
8.0
Freshworks CRM (formerly Freshsales)

Platform

Clear C2 C2CRM
7.0
Freshworks CRM (formerly Freshsales)
8.9
Mobile access
Clear C2 C2CRM
7.0
Freshworks CRM (formerly Freshsales)
8.9

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.7
Based on 5 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.5
Based on 4 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.3
Freshworks CRM (formerly Freshsales)
8.6

Usability

Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
8.7

Support Rating

Clear C2 C2CRM
9.0
Freshworks CRM (formerly Freshsales)
7.5

Add comparison