Clear C2 C2CRM vs Freshworks CRM (formerly Freshsales)

Likelihood to Recommend

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.

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Verified User

Manager in Sales

Telecommunications Company, 11-50 employees

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Feature Rating Comparison

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Case management

Call center management

Help desk management

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Lead management

Email marketing

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Task management

Billing and invoicing management

Reporting

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Forecasting

Pipeline visualization

Customizable reports

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Custom fields

Custom objects

Scripting environment

API for custom integration

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Single sign-on capability

Role-based user permissions

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Social data

Social engagement

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Marketing automation

Compensation management

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Mobile access

Pros

Communicating well with us
Understanding our unique needs
Quick responses for customized needs

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Clark Landguth

Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

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It helps you automate your onboarding process for new leads.
It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

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Brandon Howard

Owner

All My Web NeedsMarketing & Advertising, 1-10 employees

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Cons

It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
It possesses all the features we needed most, but there should be remote access and asset management too.
High-quality networking is required to complete the procedure otherwise its various features can be lost.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Persistent and pervasive down time
Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
Slow and unhelpful customer service
Account management doesn't understand our business or what we're trying to accomplish
Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
Lead and contact records have gone missing and FreshSales is unable to recover data

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Verified User

Director in Sales

Internet Company, 11-50 employees

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Usability

Clear C2 C2CRM 9.0

Based on 1 answer

I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Freshworks CRM (formerly Freshsales) 8.7

Based on 5 answers

It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.

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Immanuel Chiplin Sam S

Senior executive - Business Development

Indium SoftwareInformation Technology & Services, 1001-5000 employees

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Support Rating

Clear C2 C2CRM 9.0

Based on 1 answer

C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 1 answers on this topic

Freshworks CRM (formerly Freshsales) 7.5

Based on 4 answers

When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

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Immanuel Chiplin Sam S

Senior executive - Business Development

Indium SoftwareInformation Technology & Services, 1001-5000 employees

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Alternatives Considered

I HIGHLY recommend Clear C2 C2CRM above any other platform.

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Clark Landguth

Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

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Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.

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Verified User

Manager in Sales

Information Technology and Services Company, 1-10 employees

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Return on Investment

Positive Management of Special Offers
Positive Management of Strategic Goals
Positive Management of Projects/Forecasting

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Clark Landguth

Inside Sales Manager

AiphoneElectrical & Electronic Manufacturing, 51-200 employees

View all 2 answers on this topic

It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
The reporting functions help me stay on track of sales opportunities.
The task reminders help me accelerate how quickly deals come together.

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Dan Styklunas

Founder and Creative Director

Avastar MarketingInternet, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Clear C2 C2CRM Editions & Modules

—

Additional Pricing Details

Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition

Customer-for-Life Cloud - Growth	$29.00¹
Customer-for-Life Cloud - Pro	$69.00¹
Customer-for-Life Cloud - Enterprise	$125.00¹
Sales Cloud - Growth	$29.00¹
Sales Cloud - Pro	$59.00¹
Sales Cloud - Enterprise	$99.00¹
Marketing Cloud - Growth	$19.00¹
Marketing Cloud - Pro	$59.00¹
Marketing Cloud - Enterprise	$99.00¹

per user per month, billed annually

Additional Pricing Details

—

Rating Summary

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Likelihood to Recommend

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Cons

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Usability

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Support Rating

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Alternatives Considered

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Return on Investment

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Screenshots

Clear C2 C2CRM

Freshworks CRM (formerly Freshsales)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Clear C2 C2CRM Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison