Clear C2 C2CRM vs. Freshworks CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clear C2 C2CRM
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Clear C2 is a 20yr CRM software development company based in Dallas, TX. They describe their CRM solution C2CRM as robust yet easy to use. It is built for companies of all industries and sizes (10 user minimum), and presented as a customizable CRM designed to drive sales, mange customer relationships and automate internal processes.
$37
per month per user
Freshworks CRM
Score 8.0 out of 10
N/A
Freshworks CRM (formerly Freshsales) is an all-in-one sales CRM software with features like built-in phone and email, lead scoring, visual sales pipeline, reports and dashboards, automations, and mobile apps, ensuring that sales reps do not have to juggle between multiple tools to get the job done. According to the vendor, Freshworks CRM is easy to use, and has an intuitive UI means translating to minimal on-boarding time for sales reps. Freshworks CRM comes with auto-profile enrichment…
$19
per user per month, billed annually
Pricing
Clear C2 C2CRMFreshworks CRM
Editions & Modules
No answers on this topic
Marketing Cloud - Growth
$19.00
per user per month, billed annually
Customer-for-Life Cloud - Growth
$29.00
per user per month, billed annually
Sales Cloud - Growth
$29.00
per user per month, billed annually
Sales Cloud - Pro
$59.00
per user per month, billed annually
Marketing Cloud - Pro
$59.00
per user per month, billed annually
Customer-for-Life Cloud - Pro
$69.00
per user per month, billed annually
Sales Cloud - Enterprise
$99.00
per user per month, billed annually
Marketing Cloud - Enterprise
$99.00
per user per month, billed annually
Customer-for-Life Cloud - Enterprise
$125.00
per user per month, billed annually
Offerings
Pricing Offerings
Clear C2 C2CRMFreshworks CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
More Pricing Information
Features
Clear C2 C2CRMFreshworks CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Clear C2 C2CRM
8.6
3 Ratings
Freshworks CRM
7.4
52 Ratings
Customer data management / contact management9.03 Ratings8.152 Ratings
Workflow management8.33 Ratings8.350 Ratings
Territory management8.83 Ratings8.640 Ratings
Opportunity management8.23 Ratings7.044 Ratings
Integration with email client (e.g., Outlook or Gmail)9.23 Ratings7.051 Ratings
Contract management8.32 Ratings00 Ratings
Quote & order management9.03 Ratings00 Ratings
Interaction tracking8.22 Ratings6.951 Ratings
Channel / partner relationship management8.22 Ratings5.938 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Clear C2 C2CRM
8.8
3 Ratings
Freshworks CRM
-
Ratings
Case management9.23 Ratings00 Ratings
Call center management8.23 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Clear C2 C2CRM
8.7
3 Ratings
Freshworks CRM
7.5
49 Ratings
Lead management9.22 Ratings7.847 Ratings
Email marketing8.33 Ratings7.348 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Clear C2 C2CRM
8.4
3 Ratings
Freshworks CRM
8.6
50 Ratings
Task management9.03 Ratings8.647 Ratings
Billing and invoicing management8.22 Ratings00 Ratings
Reporting8.23 Ratings8.649 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Clear C2 C2CRM
8.8
3 Ratings
Freshworks CRM
7.8
51 Ratings
Forecasting9.23 Ratings6.843 Ratings
Pipeline visualization9.03 Ratings9.051 Ratings
Customizable reports8.23 Ratings7.745 Ratings
Customization
Comparison of Customization features of Product A and Product B
Clear C2 C2CRM
8.6
3 Ratings
Freshworks CRM
6.7
49 Ratings
Custom fields9.03 Ratings6.549 Ratings
Custom objects8.22 Ratings8.039 Ratings
Scripting environment9.03 Ratings00 Ratings
API for custom integration8.22 Ratings5.637 Ratings
Security
Comparison of Security features of Product A and Product B
Clear C2 C2CRM
8.5
3 Ratings
Freshworks CRM
7.7
45 Ratings
Single sign-on capability8.22 Ratings7.839 Ratings
Role-based user permissions8.83 Ratings7.645 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Clear C2 C2CRM
8.7
2 Ratings
Freshworks CRM
-
Ratings
Social data9.22 Ratings00 Ratings
Social engagement8.22 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Clear C2 C2CRM
8.5
2 Ratings
Freshworks CRM
-
Ratings
Marketing automation9.02 Ratings00 Ratings
Compensation management8.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Clear C2 C2CRM
7.8
2 Ratings
Freshworks CRM
9.8
46 Ratings
Mobile access7.82 Ratings9.846 Ratings
User Ratings
Clear C2 C2CRMFreshworks CRM
Likelihood to Recommend
9.0
(3 ratings)
7.8
(55 ratings)
Usability
9.0
(2 ratings)
8.3
(7 ratings)
Support Rating
9.0
(2 ratings)
7.0
(6 ratings)
User Testimonials
Clear C2 C2CRMFreshworks CRM
Likelihood to Recommend
Clear C2 C2CRM
It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review
Freshworks Inc
Freshworks CRM is the best cloud-based project management software for sales analysis and automation. Registering a new user and paying for the service with a credit card is straightforward. It's easy to reach users via SMS, WhatsApp, and email. While it's useful for implementing project management, its chat windows lag behind real-time forums.
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Pros
Clear C2 C2CRM
  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
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Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
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Cons
Clear C2 C2CRM
  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
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Freshworks Inc
  • Leads and Contacts do not seem to be adequately defined.
  • Reporting is not as robust as we would like it to be
  • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
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Usability
Clear C2 C2CRM
I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
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Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
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Support Rating
Clear C2 C2CRM
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
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Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Alternatives Considered
Clear C2 C2CRM
I HIGHLY recommend Clear C2 C2CRM above any other platform.
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Freshworks Inc
We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
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Return on Investment
Clear C2 C2CRM
  • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
  • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
  • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
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Freshworks Inc
  • Increased visibility of open deals, as well as encouraging 'clean' data
  • Faster data updating (if Freshsales is used as our sole source of data)
  • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
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