What users are saying about
160 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

  • Clear C2 C2CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software
  • Oracle CRM ranks higher in 1 feature set: Platform
  • Clear C2 C2CRM and Oracle CRM are tied in 1 feature set: Security

Sales Force Automation

8.7

Clear C2 C2CRM

87%
7.7

Oracle CRM

77%
Clear C2 C2CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
3 Ratings
8.7
87%
24 Ratings

Workflow management

8.6
86%
3 Ratings
7.0
70%
24 Ratings

Territory management

8.7
87%
3 Ratings
6.9
69%
23 Ratings

Opportunity management

8.3
83%
3 Ratings
7.7
77%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.3
93%
3 Ratings
6.9
69%
22 Ratings

Contract management

8.6
86%
2 Ratings
7.8
78%
20 Ratings

Quote & order management

9.0
90%
3 Ratings
8.1
81%
21 Ratings

Interaction tracking

8.3
83%
2 Ratings
7.9
79%
23 Ratings

Channel / partner relationship management

8.3
83%
2 Ratings
8.2
82%
20 Ratings

Customer Service & Support

8.9

Clear C2 C2CRM

89%
7.8

Oracle CRM

78%
Clear C2 C2CRM ranks higher in 3/3 features

Case management

9.3
93%
3 Ratings
8.2
82%
23 Ratings

Call center management

8.3
83%
3 Ratings
8.1
81%
21 Ratings

Help desk management

9.0
90%
3 Ratings
7.2
72%
23 Ratings

Marketing Automation

9.0

Clear C2 C2CRM

90%
7.9

Oracle CRM

79%
Clear C2 C2CRM ranks higher in 2/2 features

Lead management

9.3
93%
2 Ratings
8.5
85%
21 Ratings

Email marketing

8.6
86%
3 Ratings
7.3
73%
19 Ratings

CRM Project Management

8.6

Clear C2 C2CRM

86%
8.1

Oracle CRM

81%
Clear C2 C2CRM ranks higher in 3/3 features

Task management

9.0
90%
3 Ratings
8.5
85%
22 Ratings

Billing and invoicing management

8.3
83%
2 Ratings
7.9
79%
18 Ratings

Reporting

8.3
83%
3 Ratings
7.9
79%
21 Ratings

CRM Reporting & Analytics

8.9

Clear C2 C2CRM

89%
7.8

Oracle CRM

78%
Clear C2 C2CRM ranks higher in 3/3 features

Forecasting

9.3
93%
3 Ratings
8.3
83%
22 Ratings

Pipeline visualization

9.0
90%
3 Ratings
7.7
77%
21 Ratings

Customizable reports

8.3
83%
3 Ratings
7.3
73%
23 Ratings

Customization

8.7

Clear C2 C2CRM

87%
7.2

Oracle CRM

72%
Clear C2 C2CRM ranks higher in 4/4 features

Custom fields

9.0
90%
3 Ratings
8.5
85%
23 Ratings

Custom objects

8.3
83%
2 Ratings
6.6
66%
23 Ratings

Scripting environment

9.0
90%
3 Ratings
7.3
73%
21 Ratings

API for custom integration

8.3
83%
2 Ratings
6.4
64%
22 Ratings

Security

8.5

Clear C2 C2CRM

85%
8.5

Oracle CRM

85%
Clear C2 C2CRM ranks higher in 1/2 features

Single sign-on capability

8.3
83%
2 Ratings
8.7
87%
21 Ratings

Role-based user permissions

8.7
87%
3 Ratings
8.3
83%
23 Ratings

Social CRM

8.8

Clear C2 C2CRM

88%
8.1

Oracle CRM

81%
Clear C2 C2CRM ranks higher in 2/2 features

Social data

9.3
93%
2 Ratings
8.1
81%
17 Ratings

Social engagement

8.3
83%
2 Ratings
8.1
81%
17 Ratings

Integrations with 3rd-party Software

8.5

Clear C2 C2CRM

85%
7.3

Oracle CRM

73%
Clear C2 C2CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
2 Ratings
7.5
75%
19 Ratings

Compensation management

8.0
80%
2 Ratings
7.2
72%
16 Ratings

Platform

7.7

Clear C2 C2CRM

77%
9.6

Oracle CRM

96%
Oracle CRM ranks higher in 1/1 features

Mobile access

7.7
77%
2 Ratings
9.6
96%
18 Ratings

Attribute Ratings

  • Clear C2 C2CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

Clear C2 C2CRM

90%
3 Ratings
8.7

Oracle CRM

87%
24 Ratings

Usability

9.0

Clear C2 C2CRM

90%
2 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

Clear C2 C2CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

Clear C2 C2CRM

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

9.0

Clear C2 C2CRM

90%
2 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

Clear C2 C2CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

Clear C2 C2CRM

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Configurability

Clear C2 C2CRM

N/A
0 Ratings
10.0

Oracle CRM

100%
1 Rating

Product Scalability

Clear C2 C2CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor post-sale

Clear C2 C2CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor pre-sale

Clear C2 C2CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

Clear C2 C2CRM

It
allows the best sales with our customers. It is the best CRM software in the
market. If customers need help then it allows their users to contact them
directly and they give good feedback in a short time.
Read full review

Oracle

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review

Pros

Clear C2 C2CRM

  • An incredible application in making sales and marketing in a single go.
  • Good to comprehend business opportunities and to protect the product’s promotion in the market.
  • It's a very simple and easy application. Once installed [it] can give the maximum benefits. Nothing can stop this tool from making wise decisions and providing ways to implement and observe the process further.
  • Its mobile version helps us to watch the business detail for 24-hours and is a good way to communicate with clients on demand.
  • Its managing abilities are not underestimated because of its to-the-point business overview.
Read full review

Oracle

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review

Cons

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Read full review

Oracle

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review

Pricing Details

Clear C2 C2CRM

Starting Price

$37 per month per user

Editions & Modules

Clear C2 C2CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Core package starts at $37 per user/per month. Includes all features to track and manage customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

    Oracle CRM

    Starting Price

    Editions & Modules

    Oracle CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Clear C2 C2CRM

      I like most and the features help me to manage customer details and their orders. It is very easy, I [have been] using this application for a long time and its integration with other applications is perfect for [a] fast workflow.
      Read full review

      Oracle

      I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
      Read full review

      Reliability and Availability

      Clear C2 C2CRM

      No answers on this topic

      Oracle

      I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
      Read full review

      Performance

      Clear C2 C2CRM

      No answers on this topic

      Oracle

      I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
      Read full review

      Support Rating

      Clear C2 C2CRM

      C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
      Read full review

      Oracle

      Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
      Read full review

      Online Training

      Clear C2 C2CRM

      No answers on this topic

      Oracle

      It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
      Read full review

      Implementation Rating

      Clear C2 C2CRM

      No answers on this topic

      Oracle

      If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
      Read full review

      Alternatives Considered

      Clear C2 C2CRM

      I HIGHLY recommend Clear C2 C2CRM above any other platform.
      Read full review

      Oracle

      I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
      Read full review

      Scalability

      Clear C2 C2CRM

      No answers on this topic

      Oracle

      In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
      Read full review

      Return on Investment

      Clear C2 C2CRM

      • It has been [designed] for sales reps. They can focus on sales and building relationships with clients. It is best for businesses from all sectors who want good results. They give training online and through webinars.
      • Its features are very advanced and good. It gives users lots of documentation storage, assists achieve, retail machine integration, [and] task management.
      • The next step is to win customers from other tools over profitable sales. And then retaining these customers with their services and support. The new interface has [been] launched for a better understanding of users as it increases day-to-day productivity due to lesser complexity.
      Read full review

      Oracle

      • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
      Read full review

      Add comparison