What users are saying about
3 Ratings
266 Ratings
3 Ratings
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Score 6 out of 100
266 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Online Storefront

    7.9

    cleverbridge

    79%

    Zuora

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 9/9 features

    Product catalog & listings

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Product management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Bulk product upload

    6.3
    63%
    2 Ratings
    N/A
    0 Ratings

    Branding

    6.3
    63%
    2 Ratings
    N/A
    0 Ratings

    Mobile storefront

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Product variations

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Website integration

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Visual customization

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    CMS

    8.7
    87%
    2 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    8.7

    cleverbridge

    87%

    Zuora

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 2/2 features

    Abandoned cart recovery

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Checkout user experience

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Online Payment System

    9.7

    cleverbridge

    97%

    Zuora

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 1/1 features

    eCommerce security

    9.7
    97%
    2 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    8.2

    cleverbridge

    82%

    Zuora

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 3/3 features

    Promotions & discounts

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    SEO

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    8.8

    cleverbridge

    88%

    Zuora

    Feature Set Not Supported
    N/A
    cleverbridge ranks higher in 5/5 features

    Multi-site management

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Order processing

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Inventory management

    9.4
    94%
    2 Ratings
    N/A
    0 Ratings

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • cleverbridge is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    6.6

    cleverbridge

    66%
    2 Ratings
    6.1

    Zuora

    61%
    136 Ratings

    Likelihood to Renew

    cleverbridge

    N/A
    0 Ratings
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    8.0

    cleverbridge

    80%
    1 Rating
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    cleverbridge

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    cleverbridge

    N/A
    0 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    cleverbridge

    N/A
    0 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    cleverbridge

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    cleverbridge

    N/A
    0 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    cleverbridge

    N/A
    0 Ratings
    7.4

    Zuora

    74%
    18 Ratings

    Product Scalability

    cleverbridge

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    cleverbridge

    Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
    Madina Mukhamedova | TrustRadius Reviewer

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Chloe Sayers | TrustRadius Reviewer

    Pros

    cleverbridge

    • Excellent partnet
    • Terrific at subscription software
    • Excellent security and uptime
    Anonymous | TrustRadius Reviewer

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Anonymous | TrustRadius Reviewer

    Cons

    cleverbridge

    • Because of the many different settings, it becomes hard sometimes to set everything up
    • The slow system can take up to 10 seconds to save something
    Madina Mukhamedova | TrustRadius Reviewer

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Dirk Miller | TrustRadius Reviewer

    Pricing Details

    cleverbridge

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zuora

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 8.6
    Based on 13 answers
    Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
    Rob Sherman | TrustRadius Reviewer

    Usability

    cleverbridge

    cleverbridge 8.0
    Based on 1 answer
    Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
    Madina Mukhamedova | TrustRadius Reviewer

    Zuora

    Zuora 7.6
    Based on 17 answers
    I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
    Cynthia Freeman, CPA | TrustRadius Reviewer

    Reliability and Availability

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 9.3
    Based on 4 answers
    There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
    Anonymous | TrustRadius Reviewer

    Performance

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 9.7
    Based on 6 answers
    Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
    Anonymous | TrustRadius Reviewer

    Support Rating

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 7.2
    Based on 24 answers
    A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
    Anonymous | TrustRadius Reviewer

    In-Person Training

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 9.3
    Based on 2 answers
    The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
    Anonymous | TrustRadius Reviewer

    Online Training

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 7.0
    Based on 2 answers
    It was reliable.
    RINKU SINGH | TrustRadius Reviewer

    Implementation Rating

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 7.4
    Based on 18 answers
    I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
    Sri Rajan | TrustRadius Reviewer

    Alternatives Considered

    cleverbridge

    DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
    Anonymous | TrustRadius Reviewer

    Zuora

    For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.
    Anonymous | TrustRadius Reviewer

    Scalability

    cleverbridge

    No score
    No answers yet
    No answers on this topic

    Zuora

    Zuora 10.0
    Based on 2 answers
    The product is capable of a lot, small companies and large companies can utilize it with ease
    Anonymous | TrustRadius Reviewer

    Return on Investment

    cleverbridge

    • We couldn’t have done this on our own
    • They provided cost-effective eCommerce for us
    Anonymous | TrustRadius Reviewer

    Zuora

    • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
    • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
    • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
    Anonymous | TrustRadius Reviewer

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