What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
266 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.8 out of 100
Based on 266 reviews and ratings
Feature Set Ratings
Online Storefront

7.9
cleverbridge
79%
Zuora
Feature Set Not Supported
N/A
cleverbridge ranks higher in 9/9 features
cleverbridge ranks higher in 9/9 features
Product catalog & listings

8.0
80%
2 Ratings
N/A
0 Ratings
Product management

8.0
80%
2 Ratings
N/A
0 Ratings
Bulk product upload

6.3
63%
2 Ratings
N/A
0 Ratings
Branding

6.3
63%
2 Ratings
N/A
0 Ratings
Mobile storefront

8.3
83%
2 Ratings
N/A
0 Ratings
Product variations

9.4
94%
2 Ratings
N/A
0 Ratings
Website integration

8.3
83%
2 Ratings
N/A
0 Ratings
Visual customization

8.0
80%
2 Ratings
N/A
0 Ratings
CMS

8.7
87%
2 Ratings
N/A
0 Ratings
Online Shopping Cart

8.7
cleverbridge
87%
Zuora
Feature Set Not Supported
N/A
cleverbridge ranks higher in 2/2 features
cleverbridge ranks higher in 2/2 features
Abandoned cart recovery

8.0
80%
2 Ratings
N/A
0 Ratings
Checkout user experience

9.4
94%
2 Ratings
N/A
0 Ratings
Online Payment System

9.7
cleverbridge
97%
Zuora
Feature Set Not Supported
N/A
cleverbridge ranks higher in 1/1 features
cleverbridge ranks higher in 1/1 features
eCommerce security

9.7
97%
2 Ratings
N/A
0 Ratings
eCommerce Marketing

8.2
cleverbridge
82%
Zuora
Feature Set Not Supported
N/A
cleverbridge ranks higher in 3/3 features
cleverbridge ranks higher in 3/3 features
Promotions & discounts

8.3
83%
2 Ratings
N/A
0 Ratings
Personalized recommendations

7.3
73%
2 Ratings
N/A
0 Ratings
SEO

9.0
90%
1 Rating
N/A
0 Ratings
eCommerce Business Management

8.8
cleverbridge
88%
Zuora
Feature Set Not Supported
N/A
cleverbridge ranks higher in 5/5 features
cleverbridge ranks higher in 5/5 features
Multi-site management

8.3
83%
2 Ratings
N/A
0 Ratings
Order processing

10.0
100%
2 Ratings
N/A
0 Ratings
Inventory management

9.4
94%
2 Ratings
N/A
0 Ratings
Shipping

9.0
90%
1 Rating
N/A
0 Ratings
Custom functionality

7.3
73%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- cleverbridge is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

6.6
cleverbridge
66%
2 Ratings
6.1
Zuora
61%
136 Ratings
Likelihood to Renew

cleverbridge
N/A
0 Ratings
8.6
Zuora
86%
13 Ratings
Usability

8.0
cleverbridge
80%
1 Rating
7.6
Zuora
76%
17 Ratings
Availability

cleverbridge
N/A
0 Ratings
9.3
Zuora
93%
4 Ratings
Performance

cleverbridge
N/A
0 Ratings
9.7
Zuora
97%
6 Ratings
Support Rating

cleverbridge
N/A
0 Ratings
7.2
Zuora
72%
24 Ratings
In-Person Training

cleverbridge
N/A
0 Ratings
9.3
Zuora
93%
2 Ratings
Online Training

cleverbridge
N/A
0 Ratings
7.0
Zuora
70%
2 Ratings
Implementation Rating

cleverbridge
N/A
0 Ratings
7.4
Zuora
74%
18 Ratings
Product Scalability

cleverbridge
N/A
0 Ratings
10.0
Zuora
100%
2 Ratings
Likelihood to Recommend
cleverbridge
Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Zuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Billing Manager
15FiveInformation Technology and Services, 51-200 employees
Pros
cleverbridge
- Excellent partnet
- Terrific at subscription software
- Excellent security and uptime

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesZuora
- The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
- Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
- The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.

Verified User
Professional in Finance and Accounting
Computer Software Company, 51-200 employeesCons
cleverbridge
- Because of the many different settings, it becomes hard sometimes to set everything up
- The slow system can take up to 10 seconds to save something
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Zuora
- User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
- Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
- Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
Growth Manager
ServcorpReal Estate, 1001-5000 employees
Pricing Details
cleverbridge
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Zuora
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 8.6
Based on 13 answers
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Vice President of IT Solutions
Industry Intelligence Inc.Information Services, 51-200 employees
Usability
cleverbridge
cleverbridge 8.0
Based on 1 answer
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Online sales back office group manager
Kaspersky LabComputer Software, 1001-5000 employees
Zuora
Zuora 7.6
Based on 17 answers
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Manager, Financial Accounting - Revenue and Consolidations
AvailityComputer Software, 501-1000 employees
Reliability and Availability
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 4 answers
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesPerformance
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.7
Based on 6 answers
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesSupport Rating
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.2
Based on 24 answers
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface

Verified User
Analyst in Quality Assurance
Computer Software Company, 201-500 employeesIn-Person Training
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 9.3
Based on 2 answers
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesOnline Training
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.0
Based on 2 answers
It was reliable.
ACCOUNTS ANALYST
Eli Research India (P) Ltd.Marketing and Advertising, 1001-5000 employees
Implementation Rating
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 7.4
Based on 18 answers
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Senior Product Manager - Digital Subscriptions
Houghton Mifflin HarcourtEducation Management, 1001-5000 employees
Alternatives Considered
cleverbridge
DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesZuora
For matters such as invoicing the customers, Zuora works very well. It automatically sends out invoices to the person of contact for any organization. you can also set a credit card to be charged in the future which is very handy if the customers need quarterly payments. However, the auto-renew function has not been working well as it does not charge the credit card on file. All it does is invoice them.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesScalability
cleverbridge
No score
No answers yet
No answers on this topic
Zuora
Zuora 10.0
Based on 2 answers
The product is capable of a lot, small companies and large companies can utilize it with ease

Verified User
Employee in Finance and Accounting
Internet Company, 201-500 employeesReturn on Investment
cleverbridge
- We couldn’t have done this on our own
- They provided cost-effective eCommerce for us

Verified User
Partner in Corporate
Computer Software Company, 11-50 employeesZuora
- It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
- If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
- Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.

Verified User
Project Manager in Information Technology
Financial Services Company, 10,001+ employees