cleverbridge vs. Zuora

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
cleverbridge
Score 6.6 out of 10
N/A
Cleverbridge is an enterprise eCommerce solution with subscription management capability to drive growth.N/A
Zuora
Score 6.4 out of 10
N/A
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.N/A
Pricing
cleverbridgeZuora
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
cleverbridgeZuora
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
cleverbridgeZuora
Online Storefront
Comparison of Online Storefront features of Product A and Product B
cleverbridge
7.9
2 Ratings
4% above category average
Zuora
-
Ratings
Product catalog & listings8.02 Ratings00 Ratings
Product management8.02 Ratings00 Ratings
Bulk product upload6.32 Ratings00 Ratings
Branding6.32 Ratings00 Ratings
Mobile storefront8.32 Ratings00 Ratings
Product variations9.42 Ratings00 Ratings
Website integration8.32 Ratings00 Ratings
Visual customization8.02 Ratings00 Ratings
CMS8.72 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
cleverbridge
8.7
2 Ratings
16% above category average
Zuora
-
Ratings
Abandoned cart recovery8.02 Ratings00 Ratings
Checkout user experience9.42 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
cleverbridge
9.7
2 Ratings
15% above category average
Zuora
-
Ratings
eCommerce security9.72 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
cleverbridge
8.2
2 Ratings
9% above category average
Zuora
-
Ratings
Promotions & discounts8.32 Ratings00 Ratings
Personalized recommendations7.32 Ratings00 Ratings
SEO9.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
cleverbridge
8.8
2 Ratings
13% above category average
Zuora
-
Ratings
Multi-site management8.32 Ratings00 Ratings
Order processing10.02 Ratings00 Ratings
Inventory management9.42 Ratings00 Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality7.32 Ratings00 Ratings
Best Alternatives
cleverbridgeZuora
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Score 9.0 out of 10
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Score 7.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Sage Intacct
Sage Intacct
Score 8.8 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.5 out of 10
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User Ratings
cleverbridgeZuora
Likelihood to Recommend
6.6
(2 ratings)
1.2
(134 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(14 ratings)
Usability
8.0
(1 ratings)
7.6
(17 ratings)
Availability
-
(0 ratings)
9.3
(2 ratings)
Performance
-
(0 ratings)
9.7
(3 ratings)
Support Rating
-
(0 ratings)
1.0
(13 ratings)
In-Person Training
-
(0 ratings)
9.3
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
7.4
(9 ratings)
Configurability
-
(0 ratings)
6.6
(3 ratings)
Ease of integration
-
(0 ratings)
6.0
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
cleverbridgeZuora
Likelihood to Recommend
Cleverbridge AG
Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
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Zuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
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Pros
Cleverbridge AG
  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
Read full review
Zuora
  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
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Cons
Cleverbridge AG
  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Read full review
Zuora
  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
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Likelihood to Renew
Cleverbridge AG
No answers on this topic
Zuora
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
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Usability
Cleverbridge AG
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
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Zuora
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
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Reliability and Availability
Cleverbridge AG
No answers on this topic
Zuora
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
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Performance
Cleverbridge AG
No answers on this topic
Zuora
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
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Support Rating
Cleverbridge AG
No answers on this topic
Zuora
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
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In-Person Training
Cleverbridge AG
No answers on this topic
Zuora
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
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Online Training
Cleverbridge AG
No answers on this topic
Zuora
It was reliable.
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Implementation Rating
Cleverbridge AG
No answers on this topic
Zuora
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
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Alternatives Considered
Cleverbridge AG
DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
Read full review
Zuora
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
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Scalability
Cleverbridge AG
No answers on this topic
Zuora
The product is capable of a lot, small companies and large companies can utilize it with ease
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Return on Investment
Cleverbridge AG
  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
Read full review
Zuora
  • Poor support has slowed down our implementation of features and resolution of issues
  • Lack of flexibility has led to some complex and unwieldy workaround solutions
  • No useful built in AR reporting so we had to come up with our own solution
  • Challenges with finance due to unreliability of Salesforce sync
Read full review
ScreenShots