What users are saying about
30 Ratings
Top Rated
595 Ratings
30 Ratings
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Score 3.7 out of 100
Top Rated
595 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Hootsuite

The Hootsuite free version is great for small businesses that do not need extremely detailed tracking. It can easily publish content across multiple social media formats. I have not had any issues in content failing to publish because of software error. The at-a-glance analytics provides a lot of information when targeted a specific age range or the time when subscribers are online. It has worked well for my private business.
Trish Lofton | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Hootsuite
WYSIWYG email editor
ClickDimensions
5.3
Hootsuite
Dynamic content
ClickDimensions
4.2
Hootsuite
Ability to test dynamic content
ClickDimensions
4.6
Hootsuite
Landing pages
ClickDimensions
2.7
Hootsuite
A/B testing
ClickDimensions
4.9
Hootsuite
Mobile optimization
ClickDimensions
4.5
Hootsuite
Email deliverability reporting
ClickDimensions
2.7
Hootsuite
List management
ClickDimensions
4.0
Hootsuite
Triggered drip sequences
ClickDimensions
5.5
Hootsuite

Lead Management

ClickDimensions
3.7
Hootsuite
Lead nurturing
ClickDimensions
2.8
Hootsuite
Lead scoring and grading
ClickDimensions
4.6
Hootsuite
Data quality management
ClickDimensions
3.2
Hootsuite
Automated sales alerts and tasks
ClickDimensions
4.1
Hootsuite

Campaign Management

ClickDimensions
2.7
Hootsuite
Calendaring
ClickDimensions
4.1
Hootsuite
Event/webinar marketing
ClickDimensions
1.2
Hootsuite

Social Media Marketing

ClickDimensions
5.6
Hootsuite
Social sharing and campaigns
ClickDimensions
8.0
Hootsuite
Social profile integration
ClickDimensions
3.2
Hootsuite

Reporting & Analytics

ClickDimensions
2.9
Hootsuite
Dashboards
ClickDimensions
2.4
Hootsuite
Standard reports
ClickDimensions
2.4
Hootsuite
Custom reports
ClickDimensions
3.9
Hootsuite

Platform & Infrastructure

ClickDimensions
5.0
Hootsuite
API
ClickDimensions
1.2
Hootsuite
Role-based workflow & approvals
ClickDimensions
1.3
Hootsuite
Customizability
ClickDimensions
5.3
Hootsuite
Integration with Salesforce.com
ClickDimensions
7.0
Hootsuite
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Hootsuite
Integration with SugarCRM
ClickDimensions
8.0
Hootsuite

Listening/monitoring

ClickDimensions
Hootsuite
7.0
Boolean keyword searches
ClickDimensions
Hootsuite
7.1
Filtering out noise/spam
ClickDimensions
Hootsuite
6.1
Sentiment analysis
ClickDimensions
Hootsuite
6.7
Broad channel coverage
ClickDimensions
Hootsuite
8.1

Publishing

ClickDimensions
Hootsuite
8.2
Content planning and scheduling
ClickDimensions
Hootsuite
9.3
Audience targeting
ClickDimensions
Hootsuite
7.6
Content optimization
ClickDimensions
Hootsuite
7.7
Workflow management
ClickDimensions
Hootsuite
8.0

Engagement

ClickDimensions
Hootsuite
8.0
Automated routing and prioritization
ClickDimensions
Hootsuite
7.8
Customer interaction histories
ClickDimensions
Hootsuite
7.8
Bulk actions
ClickDimensions
Hootsuite
8.3

Marketing

ClickDimensions
Hootsuite
6.8
Lead generation
ClickDimensions
Hootsuite
7.0
Content marketing
ClickDimensions
Hootsuite
7.1
Paid media management
ClickDimensions
Hootsuite
6.5
Campaigns and promotions
ClickDimensions
Hootsuite
6.5

Channel coverage/integration

ClickDimensions
Hootsuite
8.4
Twitter
ClickDimensions
Hootsuite
9.3
Facebook
ClickDimensions
Hootsuite
9.1
LinkedIn
ClickDimensions
Hootsuite
8.9
Google+
ClickDimensions
Hootsuite
8.8
Instagram
ClickDimensions
Hootsuite
7.5
Pinterest
ClickDimensions
Hootsuite
8.1
YouTube
ClickDimensions
Hootsuite
6.9

Reporting/analytics

ClickDimensions
Hootsuite
7.0
Campaign success analytics
ClickDimensions
Hootsuite
7.1
Real-time tracking
ClickDimensions
Hootsuite
7.2
Competitor analysis
ClickDimensions
Hootsuite
6.6

Account management

ClickDimensions
Hootsuite
8.0
Role-based user permissions & privileges
ClickDimensions
Hootsuite
8.3
Mobile access
ClickDimensions
Hootsuite
7.8

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Hootsuite

  • The scheduling feature is fantastic. It allows you to easily plan the exact day, time, and channel that a particular post will be published.
  • Mobile functionality is great with the app. The team could use it on their phones or tablets, which made it easy to make changes or additions on the go or in-between meetings.
  • Social channel integration. All of the major channels are integrated with the tool, making it easy to sign in and start using it.
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Hootsuite

Hootsuite 8.4
Based on 73 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Hootsuite

Hootsuite 9.1
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

ClickDimensions

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Hootsuite

Hootsuite 7.2
Based on 53 answers
The system is pretty self-guided so I haven't had much need for support. The support forum and could be better, chat feature and email work when needed without too much time to wait for help. You'll know if they are online to chat or not. I find chat is the fastest way to get questions answered
Matthew Veil | TrustRadius Reviewer

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Online Training

ClickDimensions

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Hootsuite

Main other tool we looked at was Buffer. While I like both of them, the free version of Hootsuite allowed us to connect to 3 social media platforms and we prefer the calendar and stream layouts for management of activity.
Ed Hart | TrustRadius Reviewer

Scalability

ClickDimensions

No answers on this topic

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Hootsuite

  • Honestly, Hootsuite has been pretty close to a wash for us. The frequency with which we've had to wrestle with our Facebook Business connection has caused us to repeatedly put Hootsuite on the shelf and opt for manual posting to both FB and Instagram.
  • During the times it functioned properly, Hootsuite probably saved us around an hour of work per day, if you factor in both time required to post to various platforms and potential time spent ensuring/editing consistency between posts.
Brock Ross | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Hootsuite
8.5

Likelihood to Renew

ClickDimensions
9.0
Hootsuite
8.4

Usability

ClickDimensions
5.0
Hootsuite
9.1

Reliability and Availability

ClickDimensions
Hootsuite
10.0

Performance

ClickDimensions
Hootsuite
10.0

Support Rating

ClickDimensions
1.0
Hootsuite
7.2

In-Person Training

ClickDimensions
Hootsuite
6.0

Online Training

ClickDimensions
Hootsuite
10.0

Implementation Rating

ClickDimensions
Hootsuite
10.0

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