What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
Hootsuite
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
854 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 854 reviews and ratings
Feature Set Ratings
Email & Online Marketing

3.7
ClickDimensions
37%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

5.1
51%
8 Ratings

N/A
0 Ratings
Dynamic content

3.7
37%
10 Ratings

N/A
0 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings

N/A
0 Ratings
Landing pages

1.6
16%
10 Ratings

N/A
0 Ratings
A/B testing

3.6
36%
10 Ratings

N/A
0 Ratings
Mobile optimization

2.1
21%
10 Ratings

N/A
0 Ratings
Email deliverability reporting

4.0
40%
18 Ratings

N/A
0 Ratings
List management

5.6
56%
9 Ratings

N/A
0 Ratings
Triggered drip sequences

6.1
61%
9 Ratings

N/A
0 Ratings
Lead Management

4.7
ClickDimensions
47%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

6.8
68%
9 Ratings

N/A
0 Ratings
Lead scoring and grading

5.0
50%
9 Ratings

N/A
0 Ratings
Data quality management

3.0
30%
8 Ratings

N/A
0 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings

N/A
0 Ratings
Campaign Management

2.5
ClickDimensions
25%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings

N/A
0 Ratings
Event/webinar marketing

1.0
10%
6 Ratings

N/A
0 Ratings
Social Media Marketing

5.5
ClickDimensions
55%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

8.0
80%
3 Ratings

N/A
0 Ratings
Social profile integration

3.1
31%
3 Ratings

N/A
0 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings

N/A
0 Ratings
Standard reports

2.0
20%
9 Ratings

N/A
0 Ratings
Custom reports

3.8
38%
7 Ratings

N/A
0 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%

Hootsuite
Feature Set Not Supported
N/A
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

1.0
10%
5 Ratings

N/A
0 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings

N/A
0 Ratings
Customizability

2.5
25%
7 Ratings

N/A
0 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings

N/A
0 Ratings
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings

N/A
0 Ratings
Integration with SugarCRM

8.0
80%
2 Ratings

N/A
0 Ratings
Listening/monitoring

ClickDimensions
Feature Set Not Supported
N/A

7.7
Hootsuite
77%
Hootsuite ranks higher in 4/4 features
Hootsuite ranks higher in 4/4 features
Boolean keyword searches

N/A
0 Ratings

7.7
77%
122 Ratings
Filtering out noise/spam

N/A
0 Ratings

7.4
74%
133 Ratings
Sentiment analysis

N/A
0 Ratings

7.6
76%
127 Ratings
Broad channel coverage

N/A
0 Ratings

8.2
82%
175 Ratings
Publishing

ClickDimensions
Feature Set Not Supported
N/A

8.3
Hootsuite
83%
Hootsuite ranks higher in 4/4 features
Hootsuite ranks higher in 4/4 features
Content planning and scheduling

N/A
0 Ratings

9.1
91%
234 Ratings
Audience targeting

N/A
0 Ratings

7.8
78%
160 Ratings
Content optimization

N/A
0 Ratings

7.9
79%
191 Ratings
Workflow management

N/A
0 Ratings

8.3
83%
198 Ratings
Engagement

ClickDimensions
Feature Set Not Supported
N/A

8.0
Hootsuite
80%
Hootsuite ranks higher in 3/3 features
Hootsuite ranks higher in 3/3 features
Automated routing and prioritization

N/A
0 Ratings

7.8
78%
145 Ratings
Customer interaction histories

N/A
0 Ratings

7.9
79%
150 Ratings
Bulk actions

N/A
0 Ratings

8.2
82%
172 Ratings
Marketing

ClickDimensions
Feature Set Not Supported
N/A

7.7
Hootsuite
77%
Hootsuite ranks higher in 4/4 features
Hootsuite ranks higher in 4/4 features
Lead generation

N/A
0 Ratings

7.1
71%
113 Ratings
Content marketing

N/A
0 Ratings

8.3
83%
169 Ratings
Paid media management

N/A
0 Ratings

7.5
75%
108 Ratings
Campaigns and promotions

N/A
0 Ratings

7.7
77%
148 Ratings
Channel coverage/integration

ClickDimensions
Feature Set Not Supported
N/A

8.6
Hootsuite
86%
Hootsuite ranks higher in 7/7 features
Hootsuite ranks higher in 7/7 features

N/A
0 Ratings

9.2
92%
215 Ratings

N/A
0 Ratings

9.0
90%
222 Ratings

N/A
0 Ratings

8.8
88%
198 Ratings
Google+

N/A
0 Ratings

8.9
89%
60 Ratings

N/A
0 Ratings

8.3
83%
195 Ratings

N/A
0 Ratings

7.9
79%
105 Ratings
YouTube

N/A
0 Ratings

8.2
82%
100 Ratings
Reporting/analytics

ClickDimensions
Feature Set Not Supported
N/A

8.0
Hootsuite
80%
Hootsuite ranks higher in 3/3 features
Hootsuite ranks higher in 3/3 features
Campaign success analytics

N/A
0 Ratings

8.0
80%
173 Ratings
Real-time tracking

N/A
0 Ratings

8.0
80%
183 Ratings
Competitor analysis

N/A
0 Ratings

7.9
79%
120 Ratings
Account management

ClickDimensions
Feature Set Not Supported
N/A

8.4
Hootsuite
84%
Hootsuite ranks higher in 2/2 features
Hootsuite ranks higher in 2/2 features
Role-based user permissions & privileges

N/A
0 Ratings

8.6
86%
173 Ratings
Mobile access

N/A
0 Ratings

8.1
81%
191 Ratings
Attribute Ratings
- ClickDimensions is rated higher in 1 area: Likelihood to Renew
- Hootsuite is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings

8.4
Hootsuite
84%
291 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating

8.8
Hootsuite
88%
80 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings

9.0
Hootsuite
90%
27 Ratings
Availability

ClickDimensions
N/A
0 Ratings

10.0
Hootsuite
100%
36 Ratings
Performance

ClickDimensions
N/A
0 Ratings

10.0
Hootsuite
100%
32 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings

8.2
Hootsuite
82%
178 Ratings
In-Person Training

ClickDimensions
N/A
0 Ratings

6.0
Hootsuite
60%
1 Rating
Online Training

ClickDimensions
N/A
0 Ratings

10.0
Hootsuite
100%
8 Ratings
Implementation Rating

ClickDimensions
N/A
0 Ratings

10.0
Hootsuite
100%
65 Ratings
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Hootsuite
I think Hootsuite is a great starting platform for anyone who is looking for a tool to help schedule content on multiple social channels. I think it's a great tool to help with distribution and keeping on top of comments on those social channels. It's also a really great platform for anyone on a budget because their free version is really robust for what it provides. However, Hootsuite does not have the best reporting platform (when I used it anyway), and if you're managing multiple brands, it's tricky to add several accounts that you manage in one account.
Social Media Specialist II
Spectrum Brands - HHI DivisionConsumer Goods, 5001-10,000 employees
Pros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Hootsuite
- The product has a really interactive media library which is very helpful even when we are out of images.
- Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
- It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
- With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.
Chief Software Architect
Crossover for WorkInformation Technology & Services, 1001-5000 employees
Cons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesHootsuite
- Influencer recruitment - we would like to be able to research potential influencers to join our program.
- Poor reporting and analytics within each platform within the Pro version.
- Somewhat expensive for the functionality provided.
- Only 1 user account provided in the Pro version.
Head of Digital
ShoebaccaRetail, 51-200 employees
Pricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ClickDimensions Editions & Modules
—
Additional Pricing Details
—Hootsuite
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0
Hootsuite Editions & Modules
Edition
Professional | $49.001 |
---|---|
Team | $129.002 |
Business | $599.003 |
Enterprise | Contact for Pricing |
- per month (1 user / 10 social profiles)
- per month (3 users / 20 social profiles)
- per month (5, up to 10 users / 35 social profiles)
- none
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plansLikelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesHootsuite
Hootsuite 8.8
Based on 80 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
President/Owner
Social Savvy Geek, LLCMarketing and Advertising, 1-10 employees
Usability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Hootsuite
Hootsuite 9.0
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Founder
UpticaMarketing and Advertising, 1-10 employees
Reliability and Availability
ClickDimensions
No score
No answers yet
No answers on this topic
Hootsuite
Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.

Verified User
Manager in Marketing
Marketing and Advertising Company, 51-200 employeesPerformance
ClickDimensions
No score
No answers yet
No answers on this topic
Hootsuite
Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
CEO
Emma McLean KindergartenManagement Consulting, 1-10 employees
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Hootsuite
Hootsuite 8.2
Based on 178 answers
Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it

Verified User
Account Manager in Marketing
Marketing & Advertising Company, 11-50 employeesIn-Person Training
ClickDimensions
No score
No answers yet
No answers on this topic
Hootsuite
Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Search Specialist
MindshareMarketing and Advertising, 11-50 employees
Online Training
ClickDimensions
No score
No answers yet
No answers on this topic
Hootsuite
Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.

Verified User
Employee in Information Technology
Media Production Company, 11-50 employeesImplementation Rating
ClickDimensions
No score
No answers yet
No answers on this topic
Hootsuite
Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Director of Social Media
United States Marine CorpsMilitary, 1001-5000 employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Hootsuite
Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesScalability
ClickDimensions
No answers on this topic
Hootsuite
We haven't needed to scale it all.

Verified User
Strategist in Marketing
Hospital & Health Care Company, 1001-5000 employeesReturn on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Hootsuite
- This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
- It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
- Their customer support is pretty consistent and that is what I really like about them.
Financial Accounting Consultant
EYAccounting, 10,001+ employees