ClickDimensions vs Hootsuite

What users are saying about

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Score 3.6 out of 10

Based on 34 reviews and ratings

Score 8 out of 10

Based on 854 reviews and ratings

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Feature Set Ratings

Email & Online Marketing

3.7

ClickDimensions

37%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 9/9 features

WYSIWYG email editor

5.1

51%

8 Ratings

N/A

0 Ratings

Dynamic content

3.7

37%

10 Ratings

N/A

0 Ratings

Ability to test dynamic content

1.6

16%

10 Ratings

N/A

0 Ratings

Landing pages

1.6

16%

10 Ratings

N/A

0 Ratings

A/B testing

3.6

36%

10 Ratings

N/A

0 Ratings

Mobile optimization

2.1

21%

10 Ratings

N/A

0 Ratings

Email deliverability reporting

4.0

40%

18 Ratings

N/A

0 Ratings

List management

5.6

56%

9 Ratings

N/A

0 Ratings

Triggered drip sequences

6.1

61%

9 Ratings

N/A

0 Ratings

Lead Management

4.7

ClickDimensions

47%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 4/4 features

Lead nurturing

6.8

68%

9 Ratings

N/A

0 Ratings

Lead scoring and grading

5.0

50%

9 Ratings

N/A

0 Ratings

Data quality management

3.0

30%

8 Ratings

N/A

0 Ratings

Automated sales alerts and tasks

4.0

40%

7 Ratings

N/A

0 Ratings

Campaign Management

2.5

ClickDimensions

25%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 2/2 features

Calendaring

4.0

40%

5 Ratings

N/A

0 Ratings

Event/webinar marketing

1.0

10%

6 Ratings

N/A

0 Ratings

Social Media Marketing

5.5

ClickDimensions

55%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 2/2 features

Social sharing and campaigns

8.0

80%

3 Ratings

N/A

0 Ratings

Social profile integration

3.1

31%

3 Ratings

N/A

0 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 3/3 features

Dashboards

2.0

20%

9 Ratings

N/A

0 Ratings

Standard reports

2.0

20%

9 Ratings

N/A

0 Ratings

Custom reports

3.8

38%

7 Ratings

N/A

0 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%

Hootsuite

Feature Set Not Supported

N/A

ClickDimensions ranks higher in 6/6 features

API

1.0

10%

5 Ratings

N/A

0 Ratings

Role-based workflow & approvals

1.0

10%

5 Ratings

N/A

0 Ratings

Customizability

2.5

25%

7 Ratings

N/A

0 Ratings

Integration with Salesforce.com

7.0

70%

2 Ratings

N/A

0 Ratings

Integration with Microsoft Dynamics CRM

7.1

71%

10 Ratings

N/A

0 Ratings

Integration with SugarCRM

8.0

80%

2 Ratings

N/A

0 Ratings

Listening/monitoring

ClickDimensions

Feature Set Not Supported

N/A

7.7

Hootsuite

77%

Hootsuite ranks higher in 4/4 features

Boolean keyword searches

N/A

0 Ratings

7.7

77%

122 Ratings

Filtering out noise/spam

N/A

0 Ratings

7.4

74%

133 Ratings

Sentiment analysis

N/A

0 Ratings

7.6

76%

127 Ratings

Broad channel coverage

N/A

0 Ratings

8.2

82%

175 Ratings

Publishing

ClickDimensions

Feature Set Not Supported

N/A

8.3

Hootsuite

83%

Hootsuite ranks higher in 4/4 features

Content planning and scheduling

N/A

0 Ratings

9.1

91%

234 Ratings

Audience targeting

N/A

0 Ratings

7.8

78%

160 Ratings

Content optimization

N/A

0 Ratings

7.9

79%

191 Ratings

Workflow management

N/A

0 Ratings

8.3

83%

198 Ratings

Engagement

ClickDimensions

Feature Set Not Supported

N/A

8.0

Hootsuite

80%

Hootsuite ranks higher in 3/3 features

Automated routing and prioritization

N/A

0 Ratings

7.8

78%

145 Ratings

Customer interaction histories

N/A

0 Ratings

7.9

79%

150 Ratings

Bulk actions

N/A

0 Ratings

8.2

82%

172 Ratings

Marketing

ClickDimensions

Feature Set Not Supported

N/A

7.7

Hootsuite

77%

Hootsuite ranks higher in 4/4 features

Lead generation

N/A

0 Ratings

7.1

71%

113 Ratings

Content marketing

N/A

0 Ratings

8.3

83%

169 Ratings

Paid media management

N/A

0 Ratings

7.5

75%

108 Ratings

Campaigns and promotions

N/A

0 Ratings

7.7

77%

148 Ratings

Channel coverage/integration

ClickDimensions

Feature Set Not Supported

N/A

8.6

Hootsuite

86%

Hootsuite ranks higher in 7/7 features

Twitter

N/A

0 Ratings

9.2

92%

215 Ratings

Facebook

N/A

0 Ratings

9.0

90%

222 Ratings

N/A

0 Ratings

8.8

88%

198 Ratings

Google+

N/A

0 Ratings

8.9

89%

60 Ratings

Instagram

N/A

0 Ratings

8.3

83%

195 Ratings

N/A

0 Ratings

7.9

79%

105 Ratings

YouTube

N/A

0 Ratings

8.2

82%

100 Ratings

Reporting/analytics

ClickDimensions

Feature Set Not Supported

N/A

8.0

Hootsuite

80%

Hootsuite ranks higher in 3/3 features

Campaign success analytics

N/A

0 Ratings

8.0

80%

173 Ratings

Real-time tracking

N/A

0 Ratings

8.0

80%

183 Ratings

Competitor analysis

N/A

0 Ratings

7.9

79%

120 Ratings

Account management

ClickDimensions

Feature Set Not Supported

N/A

8.4

Hootsuite

84%

Hootsuite ranks higher in 2/2 features

Role-based user permissions & privileges

N/A

0 Ratings

8.6

86%

173 Ratings

Mobile access

N/A

0 Ratings

8.1

81%

191 Ratings

Attribute Ratings

ClickDimensions is rated higher in 1 area: Likelihood to Renew
Hootsuite is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

ClickDimensions

20%

10 Ratings

8.4

Hootsuite

84%

291 Ratings

ClickDimensions

90%

1 Rating

8.8

Hootsuite

88%

80 Ratings

ClickDimensions

50%

3 Ratings

9.0

Hootsuite

90%

27 Ratings

ClickDimensions

N/A

0 Ratings

10.0

Hootsuite

100%

36 Ratings

ClickDimensions

N/A

0 Ratings

10.0

Hootsuite

100%

32 Ratings

ClickDimensions

10%

4 Ratings

8.2

Hootsuite

82%

178 Ratings

ClickDimensions

N/A

0 Ratings

6.0

Hootsuite

60%

1 Rating

ClickDimensions

N/A

0 Ratings

10.0

Hootsuite

100%

8 Ratings

ClickDimensions

N/A

0 Ratings

10.0

Hootsuite

100%

65 Ratings

Pros

The nurture campaign builder was great. Easy to use and to follow along with.
The drop and drag editor was easy to use and you could start using it with no training.
I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.

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Neville Wiles

Sales & Marketing Support Specialist

Lasers ResourceBusiness Supplies and Equipment, 11-50 employees

View all 10 answers on this topic

The product has a really interactive media library which is very helpful even when we are out of images.
Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.

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Jake Widner

Chief Software Architect

Crossover for WorkInformation Technology & Services, 1001-5000 employees

View all 291 answers on this topic

Cons

Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
Managing customer preferences and subscriptions felt extremely convoluted
Interfaces generally not intuitive
Reporting was not in the class of competitors
Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

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Verified User

Manager in Marketing

Marketing & Advertising Company, 11-50 employees

View all 10 answers on this topic

Influencer recruitment - we would like to be able to research potential influencers to join our program.
Poor reporting and analytics within each platform within the Pro version.
Somewhat expensive for the functionality provided.
Only 1 user account provided in the Pro version.

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Jeff Thomas

Head of Digital

ShoebaccaRetail, 51-200 employees

View all 291 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

ClickDimensions Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

Hootsuite Editions & Modules

Edition

Professional	$49.00¹
Team	$129.00²
Business	$599.00³
Enterprise	Contact for Pricing

per month (1 user / 10 social profiles)
per month (3 users / 20 social profiles)
per month (5, up to 10 users / 35 social profiles)
none

Additional Pricing Details

For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Likelihood to Renew

ClickDimensions 9.0

Based on 1 answer

I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

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Verified User

Employee in Marketing

Information Technology and Services Company, 51-200 employees

View all 1 answers on this topic

Hootsuite 8.8

Based on 80 answers

At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.

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Laura Pence

President/Owner

Social Savvy Geek, LLCMarketing and Advertising, 1-10 employees

View all 80 answers on this topic

Usability

ClickDimensions 5.0

Based on 3 answers

I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.

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Karen Chamberlain

Consultant

HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees

View all 3 answers on this topic

Hootsuite 9.0

Based on 27 answers

The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.

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Matthew Hardesty

Founder

UpticaMarketing and Advertising, 1-10 employees

View all 27 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 36 answers

Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 51-200 employees

View all 36 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 32 answers

Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!

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Michael Royal

CEO

Emma McLean KindergartenManagement Consulting, 1-10 employees

View all 32 answers on this topic

Support Rating

ClickDimensions 1.0

Based on 4 answers

You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.

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Karen Chamberlain

Consultant

HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees

View all 4 answers on this topic

Hootsuite 8.2

Based on 178 answers

Overall support is very good. Whether it is about giving demonstration, giving a hands on for features, & functionality, Hootsuite customer care team is always up for it. I remember an instance where I was pretty new to use the hootsuite and so asked the hootsuite team for help. With in 1 hour, they assigned a person who gave me complete demonstration of application and helped me in overall functionality and usage of it

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Verified User

Account Manager in Marketing

Marketing & Advertising Company, 11-50 employees

View all 178 answers on this topic

In-Person Training

No score

No answers yet

No answers on this topic

Hootsuite 6.0

Based on 1 answer

Very easy to teach and learn

Read full review

Jessica Rudolph

Search Specialist

MindshareMarketing and Advertising, 11-50 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 8 answers

Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.

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Verified User

Employee in Information Technology

Media Production Company, 11-50 employees

View all 8 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Hootsuite 10.0

Based on 65 answers

One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted

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Edgar Carpenter IV

Director of Social Media

United States Marine CorpsMilitary, 1001-5000 employees

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Alternatives Considered

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.

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Chris Thorne

Commercial Marketing Manager

Horizon DiscoveryBiotechnology, 201-500 employees

View all 10 answers on this topic

Hootsuite is a budget-friendly option for us because it has a free version. I know that the other social media management software is more powerful, but they are also a lot more expensive. We've used the free version and been happy with the benefits it can provide. It's also pretty intuitive and user-friendly, so not a steep learning curve, just jump in and start working.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

View all 291 answers on this topic

Scalability

No answers on this topic

We haven't needed to scale it all.

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Verified User

Strategist in Marketing

Hospital & Health Care Company, 1001-5000 employees

View all 291 answers on this topic

Return on Investment

Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
Lead scoring helps develop more qualified leads.

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Emily Olson

Marketing Generalist

CC&NInformation Technology and Services, 51-200 employees

View all 10 answers on this topic

This product has a direct correlation with our ability to post blogs so without this tool, we would have not been able to post much.
It has made so many tasks so quick and prompt that it has altogether saved a significant amount of our time.
Their customer support is pretty consistent and that is what I really like about them.

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David Braun

Financial Accounting Consultant

EYAccounting, 10,001+ employees

View all 291 answers on this topic

Screenshots

See All (5) ClickDimensions Screenshots

See All (5) Hootsuite Screenshots

ClickDimensions

Hootsuite

ClickDimensions

Hootsuite

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ClickDimensions

Hootsuite

Lead nurturing

Lead scoring and grading

Data quality management

Automated sales alerts and tasks

ClickDimensions

Hootsuite

Calendaring

Event/webinar marketing

ClickDimensions

Hootsuite

Social sharing and campaigns

Social profile integration

ClickDimensions

Hootsuite

Dashboards

Standard reports

Custom reports

ClickDimensions

Hootsuite

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

ClickDimensions

Hootsuite

Boolean keyword searches

Filtering out noise/spam

Sentiment analysis

Broad channel coverage

ClickDimensions

Hootsuite

Content planning and scheduling

Audience targeting

Content optimization

Workflow management

ClickDimensions

Hootsuite

Automated routing and prioritization

Customer interaction histories

Bulk actions

ClickDimensions

Hootsuite

Lead generation

Content marketing

Paid media management

Campaigns and promotions

ClickDimensions

Hootsuite

Twitter

Facebook

LinkedIn

Google+

Instagram

Pinterest

YouTube

ClickDimensions

Hootsuite

Campaign success analytics

Real-time tracking

Competitor analysis

ClickDimensions

Hootsuite

Role-based user permissions & privileges