What users are saying about
30 Ratings
Top Rated
38 Ratings
30 Ratings
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Score 3.7 out of 100
Top Rated
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Yotpo

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Yotpo
WYSIWYG email editor
ClickDimensions
5.3
Yotpo
Dynamic content
ClickDimensions
4.1
Yotpo
Ability to test dynamic content
ClickDimensions
4.5
Yotpo
Landing pages
ClickDimensions
2.7
Yotpo
A/B testing
ClickDimensions
4.9
Yotpo
Mobile optimization
ClickDimensions
4.5
Yotpo
Email deliverability reporting
ClickDimensions
2.7
Yotpo
List management
ClickDimensions
4.0
Yotpo
Triggered drip sequences
ClickDimensions
5.5
Yotpo

Lead Management

ClickDimensions
3.7
Yotpo
Lead nurturing
ClickDimensions
2.8
Yotpo
Lead scoring and grading
ClickDimensions
4.6
Yotpo
Data quality management
ClickDimensions
3.2
Yotpo
Automated sales alerts and tasks
ClickDimensions
4.1
Yotpo

Campaign Management

ClickDimensions
2.6
Yotpo
Calendaring
ClickDimensions
4.1
Yotpo
Event/webinar marketing
ClickDimensions
1.2
Yotpo

Social Media Marketing

ClickDimensions
5.6
Yotpo
Social sharing and campaigns
ClickDimensions
8.0
Yotpo
Social profile integration
ClickDimensions
3.2
Yotpo

Reporting & Analytics

ClickDimensions
2.9
Yotpo
Dashboards
ClickDimensions
2.4
Yotpo
Standard reports
ClickDimensions
2.4
Yotpo
Custom reports
ClickDimensions
3.9
Yotpo

Platform & Infrastructure

ClickDimensions
5.0
Yotpo
API
ClickDimensions
1.2
Yotpo
Role-based workflow & approvals
ClickDimensions
1.3
Yotpo
Customizability
ClickDimensions
5.3
Yotpo
Integration with Salesforce.com
ClickDimensions
7.0
Yotpo
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Yotpo
Integration with SugarCRM
ClickDimensions
8.0
Yotpo

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Yotpo

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
Vivian Vassar | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Yotpo

  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Michele Riley | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Yotpo

Yotpo 9.1
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Yotpo

Yotpo 8.8
Based on 15 answers
Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Yotpo

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
John Wilkinson | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Yotpo

  • Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
Aaron Shaffier | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Yotpo Editions & Modules

Edition
FreeFree1
Premium$7992
  1. Includes 50 Monthly Orders
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Yotpo
8.6

Likelihood to Renew

ClickDimensions
9.0
Yotpo
5.0

Usability

ClickDimensions
5.0
Yotpo
9.1

Support Rating

ClickDimensions
1.0
Yotpo
8.8

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