What users are saying about
Top Rated
120 Ratings
120 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
120 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
LogMeIn Central
Remote monitoring
ConnectWise Automate
9.3
LogMeIn Central
Network device monitoring
ConnectWise Automate
7.5
LogMeIn Central
Multiple Server Monitoring
ConnectWise Automate
9.4
LogMeIn Central
Multi-device monitoring
ConnectWise Automate
9.1
LogMeIn Central
Automated alerts and notifications
ConnectWise Automate
9.0
LogMeIn Central

Management Tasks

ConnectWise Automate
8.8
LogMeIn Central
Patch Management
ConnectWise Automate
8.9
LogMeIn Central
Service configuration management
ConnectWise Automate
8.7
LogMeIn Central
Software and hardware inventory
ConnectWise Automate
8.9
LogMeIn Central
Policy-based automation
ConnectWise Automate
8.6
LogMeIn Central

Reporting

ConnectWise Automate
7.6
LogMeIn Central
Performance data reports
ConnectWise Automate
8.3
LogMeIn Central
Customizable reporting
ConnectWise Automate
8.2
LogMeIn Central
Data visualization
ConnectWise Automate
7.5
LogMeIn Central
Risk analysis
ConnectWise Automate
6.5
LogMeIn Central

Security

ConnectWise Automate
8.3
LogMeIn Central
Data backup and recovery
ConnectWise Automate
7.4
LogMeIn Central
Antivirus and malware management
ConnectWise Automate
8.6
LogMeIn Central
Adinistraor access control
ConnectWise Automate
9.0
LogMeIn Central

Remote Administration

ConnectWise Automate
LogMeIn Central
8.1
Screen sharing
ConnectWise Automate
LogMeIn Central
8.6
File transfer
ConnectWise Automate
LogMeIn Central
8.9
Instant message
ConnectWise Automate
LogMeIn Central
7.9
Secure remote access with Smart Card authentication
ConnectWise Automate
LogMeIn Central
8.2
Access to sleeping/powered-off computers
ConnectWise Automate
LogMeIn Central
5.8
Over-the-Internet remote session
ConnectWise Automate
LogMeIn Central
9.2
Initiate remote control from mobile
ConnectWise Automate
LogMeIn Central
8.6
Remote management of servers & workstations
ConnectWise Automate
LogMeIn Central
9.4
Remote Active Directory® management
ConnectWise Automate
LogMeIn Central
5.7
Centralized management dashboard
ConnectWise Automate
LogMeIn Central
8.8
Session record
ConnectWise Automate
LogMeIn Central
8.5
Annotations
ConnectWise Automate
LogMeIn Central
7.4
Monitoring and Alerts
ConnectWise Automate
LogMeIn Central
6.9
Multi-platform remote control
ConnectWise Automate
LogMeIn Central
8.9

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.9
Based on 51 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

Reliability and Availability

ConnectWise Automate

No score
No answers yet
No answers on this topic

LogMeIn Central

LogMeIn Central 9.2
Based on 50 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
The rare times we had to contact support, they were timely and always were able to resolve our issue
Virginia Grey | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

Screenshots

LogMeIn Central

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
LogMeIn Central
8.3

Likelihood to Renew

ConnectWise Automate
8.0
LogMeIn Central
6.4

Usability

ConnectWise Automate
3.2
LogMeIn Central
8.9

Reliability and Availability

ConnectWise Automate
LogMeIn Central
9.2

Performance

ConnectWise Automate
3.0
LogMeIn Central

Support Rating

ConnectWise Automate
8.0
LogMeIn Central
8.8

Online Training

ConnectWise Automate
7.1
LogMeIn Central

Implementation Rating

ConnectWise Automate
7.3
LogMeIn Central
8.2

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