Top Rated
1003 Ratings
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Score 8.2 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Control

ConnectWise Control is very well suited to IT teams managing overall infrastructure, both internal and MSP's. It shines as a dependable tool that just plain works. I have already highly recommended it to peers in the industry. It is not suited for providing individual users access to their own machines. Its geared as a tool for IT and less so a tool for end users.
Andrew Haskell | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ConnectWise Control
8.5
Nextiva Business Phone Service
Screen sharing
ConnectWise Control
9.3
Nextiva Business Phone Service
File transfer
ConnectWise Control
8.6
Nextiva Business Phone Service
Instant message
ConnectWise Control
8.5
Nextiva Business Phone Service
Secure remote access with Smart Card authentication
ConnectWise Control
8.0
Nextiva Business Phone Service
Access to sleeping/powered-off computers
ConnectWise Control
7.9
Nextiva Business Phone Service
Over-the-Internet remote session
ConnectWise Control
9.0
Nextiva Business Phone Service
Initiate remote control from mobile
ConnectWise Control
8.0
Nextiva Business Phone Service
Remote management of servers & workstations
ConnectWise Control
8.7
Nextiva Business Phone Service
Remote Active Directory® management
ConnectWise Control
8.8
Nextiva Business Phone Service
Centralized management dashboard
ConnectWise Control
8.4
Nextiva Business Phone Service
Session record
ConnectWise Control
8.6
Nextiva Business Phone Service
Annotations
ConnectWise Control
9.1
Nextiva Business Phone Service
Monitoring and Alerts
ConnectWise Control
8.0
Nextiva Business Phone Service
Multi-platform remote control
ConnectWise Control
8.7
Nextiva Business Phone Service

Cloud PBX

ConnectWise Control
Nextiva Business Phone Service
8.6
Hosted PBX
ConnectWise Control
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
ConnectWise Control
Nextiva Business Phone Service
8.9
User templates
ConnectWise Control
Nextiva Business Phone Service
8.2
Call reports
ConnectWise Control
Nextiva Business Phone Service
9.4
Directory of employee names
ConnectWise Control
Nextiva Business Phone Service
8.1

Call Management

ConnectWise Control
Nextiva Business Phone Service
8.5
Answering rules
ConnectWise Control
Nextiva Business Phone Service
8.6
Call recording
ConnectWise Control
Nextiva Business Phone Service
9.2
Call park
ConnectWise Control
Nextiva Business Phone Service
8.2
Call screening
ConnectWise Control
Nextiva Business Phone Service
8.7
Message alerts
ConnectWise Control
Nextiva Business Phone Service
7.9

VoIP system collaboration

ConnectWise Control
Nextiva Business Phone Service
7.7
Video conferencing
ConnectWise Control
Nextiva Business Phone Service
7.7
Audio conferencing
ConnectWise Control
Nextiva Business Phone Service
8.4
Video screen sharing
ConnectWise Control
Nextiva Business Phone Service
8.0
Instant messaging
ConnectWise Control
Nextiva Business Phone Service
6.5

Mobile apps

ConnectWise Control
Nextiva Business Phone Service
7.7
Mobile app for iOS
ConnectWise Control
Nextiva Business Phone Service
8.0
Mobile app for Android
ConnectWise Control
Nextiva Business Phone Service
7.4

Pros

ConnectWise Control

  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
Jonathan Hanson | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

ConnectWise Control

  • If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
  • Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
  • Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
  • The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
Mike Vaughan | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Control

ConnectWise Control 8.7
Based on 38 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

ConnectWise Control

ConnectWise Control 8.5
Based on 28 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Reliability and Availability

ConnectWise Control

ConnectWise Control 9.0
Based on 4 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Performance

ConnectWise Control

ConnectWise Control 7.8
Based on 8 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Control

ConnectWise Control 6.0
Based on 50 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Online Training

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Control

ConnectWise Control 8.0
Based on 20 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Control

We selected ConnectWise based on the recommendations of a key contractor and used it in comparison with several other interfaces. It seemed to be the simplest and most effective solution for the problems we were seeing with remote access. We don't have dedicated support personnel or even an IT department, so it helps to keep things simple.
Brad Orfall | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Scalability

ConnectWise Control

ConnectWise Control 7.0
Based on 16 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Control

  • We have been able to increase our response times and support more clients resulting in 35% increase in support revenue
  • The Triggers has allowed us to build a monitoring service that we offer to our clients as a service with recurring fee.
  • It has definitely strengthened existing customer loyalty and has bought us new clients.
David Lloyd | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

Pricing Details

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Control
8.9
Nextiva Business Phone Service
8.2

Likelihood to Renew

ConnectWise Control
8.7
Nextiva Business Phone Service
6.0

Usability

ConnectWise Control
8.5
Nextiva Business Phone Service
8.0

Reliability and Availability

ConnectWise Control
9.0
Nextiva Business Phone Service

Performance

ConnectWise Control
7.8
Nextiva Business Phone Service

Support Rating

ConnectWise Control
6.0
Nextiva Business Phone Service
8.9

Online Training

ConnectWise Control
7.5
Nextiva Business Phone Service

Implementation Rating

ConnectWise Control
8.0
Nextiva Business Phone Service

Scalability

ConnectWise Control
7.0
Nextiva Business Phone Service

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