Contivio.com vs. StringeeX

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.

Incentivized

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

Incentivized

• It records and monitors calls impeccably.
• The support team is very reliable and efficient.
• The interface is very user friendly.

Incentivized

• Sometimes it needs multiple tries to sign in and this has been troublesome
• At times I have missed call records and it bugs when you really need to listen to the call for details
• If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations

Incentivized

• It can totally replace the CRM.

I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!

Incentivized

The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

Jive is behind the times in terms of user interface and functionality.

Incentivized

The support team is more responsive and addresses issues in a timely manner.

Incentivized

• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

Incentivized

• The analytics have helped me better address areas of need with my staff.

Incentivized