What users are saying about
7 Ratings
3 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.9 out of 100

Feature Set Ratings

  • StringeeX ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
9.3

StringeeX

93%
StringeeX ranks higher in 13/13 features

Call forwarding

6.0
60%
1 Rating
9.0
90%
2 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
9.9
99%
2 Ratings

Warm transfer

9.0
90%
1 Rating
9.8
98%
2 Ratings

Call tracking

8.0
80%
1 Rating
9.0
90%
2 Ratings

CRM software integration

8.0
80%
1 Rating
8.9
89%
2 Ratings

Agent dashboard

N/A
0 Ratings
9.0
90%
2 Ratings

Validate callers

N/A
0 Ratings
9.9
99%
2 Ratings

Outbound response

N/A
0 Ratings
8.9
89%
2 Ratings

Predictive dialing

N/A
0 Ratings
9.9
99%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.0
90%
2 Ratings

REST APIs

N/A
0 Ratings
9.9
99%
2 Ratings

Call scripts

N/A
0 Ratings
9.0
90%
2 Ratings

Multichannel integration

N/A
0 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
9.3

StringeeX

93%
StringeeX ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
9.9
99%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.9
89%
2 Ratings

Recording

N/A
0 Ratings
9.9
99%
2 Ratings

Quality management

N/A
0 Ratings
9.9
99%
2 Ratings

Call analytics

N/A
0 Ratings
8.9
89%
2 Ratings

Historical reporting

N/A
0 Ratings
9.9
99%
2 Ratings

Live reporting

N/A
0 Ratings
8.9
89%
2 Ratings

Customer surveys

N/A
0 Ratings
8.9
89%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
8.9
89%
2 Ratings

Attribute Ratings

  • StringeeX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
9.9

StringeeX

99%
2 Ratings

Support Rating

Contivio.com

N/A
0 Ratings
7.3

StringeeX

73%
1 Rating

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

StringeeX

We can recommend this software 100% for its many functions and tools, which cover various channels with our customers, making the communication flow organically and achieving that we can provide better and faster attention. Every company with customer service should have Stringeex.
Mike Eagle | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

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