What users are saying about
2 Ratings
1 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
StringeeX
8.7
Call forwarding
Contivio.com
6.0
StringeeX
9.1
Click-to-call (CTC)
Contivio.com
9.0
StringeeX
9.1
Warm transfer
Contivio.com
9.0
StringeeX
7.3
Call tracking
Contivio.com
8.0
StringeeX
9.1
CRM software integration
Contivio.com
8.0
StringeeX
7.3
Agent dashboard
Contivio.com
StringeeX
9.1
Validate callers
Contivio.com
StringeeX
9.1
Outbound response
Contivio.com
StringeeX
7.3
Predictive dialing
Contivio.com
StringeeX
9.1
Interactive voice response
Contivio.com
StringeeX
9.1
REST APIs
Contivio.com
StringeeX
9.1
Call scripts
Contivio.com
StringeeX
9.1
Multichannel integration
Contivio.com
StringeeX
9.1

Workforce Optimization (WFO)

Contivio.com
StringeeX
8.1
Inbound call routing
Contivio.com
StringeeX
8.2
Omnichannel inbound routing
Contivio.com
StringeeX
8.2
Recording
Contivio.com
StringeeX
9.1
Quality management
Contivio.com
StringeeX
8.2
Call analytics
Contivio.com
StringeeX
8.2
Historical reporting
Contivio.com
StringeeX
8.2
Live reporting
Contivio.com
StringeeX
8.2
Customer surveys
Contivio.com
StringeeX
7.3
Customer interaction analytics
Contivio.com
StringeeX
7.3

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
StringeeX
8.2

Support Rating

Contivio.com
StringeeX
7.3

Add comparison