Cordial vs Zendesk Sell

Likelihood to Recommend

Cordial has multiple options to create a message: single campaign, automation, orchestration and sculpt templates, which are drag-and-drop type functionalities but each of these blocks are based on HTML content so a user needs to be technically savvy. I would avoid using HTML includes as it is not possible to see which include a customer received. The team is fabulous, they know the tool and are dedicated to the success of the business. They are quick to respond and provide feedback. Reporting and analytics are very manual if you are combining multiple days in a test.

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Berlynn Pierce

CRM & Email Marketing

1-800 CONTACTSConsumer Goods, 1001-5000 employees

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Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.

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Verified User

Manager in Information Technology

Higher Education Company, 1001-5000 employees

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Feature Rating Comparison

Cordial

Zendesk Sell

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Cordial

Zendesk Sell

Dashboards

Standard reports

Custom reports

Cordial

Zendesk Sell

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Cordial

Zendesk Sell

Case management

Call center management

Help desk management

Cordial

Zendesk Sell

Lead management

Email marketing

Cordial

Marketing automation

Compensation management

Cordial

Zendesk Sell

Mobile access

Pros

Provides helpful desktop and mobile previews.
Sends emails reliably.
Allows for pretty robust audience rules.

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Nichole Aramapakul

Creative Marketing Director

Daily Insight Group dba Zappallas USAEntertainment, 11-50 employees

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My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.

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bryan robison

Director of Sales

GOA, IncPrinting, 1-10 employees

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Cons

Some of the tasks on the platform are still technical in nature and often requires the help of a developer or technical marketer. But I've witnessed great strides towards accessibility and ease of use for non-technical marketers over the past three years.
A lot of the templating must be built from scratch.
Deliverability insights (out of the box) could be expanded further.

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Verified User

Contributor in Marketing

Internet Company, 11-50 employees

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My manager and I both tried the trial before we purchased Zendesk Sell. We had multiple and reoccurring times of signing in problems. Zendesk support was confused a handful of times as well. This got to be very old when one just wants to sign and start working
Customer support was very helpful at other times but when we finally needed to cancel as the login just never seemed to smooth out, and some other using options had cliches, we wouldn't just cancel over the phone OR via email. SO we had to keep and pay $59 for three more months, though never using the program.
I do not recommend them. We had several glitches that snagged the work flow and productivity. We are in process of finding a new CRM.

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Faerie Grace

Faerie Grace-Owner

Owner-Motivational SpeakerEntertainment, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zendesk Sell 3.0

Based on 1 answer

We have moved on to a more robust option of CMS.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Zendesk Sell 8.0

Based on 2 answers

It is easy to teach to new sales professionals and has a very easy usage.

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Verified User

Manager in Sales

Real Estate Company, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

Zendesk Sell 5.0

Based on 3 answers

The team at Zendesk Sell (formerly Base CRM) offered us a lot in terms of customer contact and support, however was not able to resolve our challenges.

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Verified User

Manager in Sales

Real Estate Company, 501-1000 employees

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Online Training

No score

No answers yet

No answers on this topic

Zendesk Sell 7.0

Based on 1 answer

This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zendesk Sell 8.0

Based on 2 answers

Simple, and straight forward.

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Jeremy Doyle

Director, Special Accounts

Lake Industries CompanyConsumer Goods, 1001-5000 employees

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Alternatives Considered

Cordial by far has the best UI for simple navigation

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Verified User

Professional in Marketing

Consumer Goods Company, 501-1000 employees

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Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.

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Matt Suozzo

CEO

CarmalinkAccounting, 1-10 employees

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Return on Investment

Best to manage your clients' business.
Not ideal for freelancers.

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Mohammed Anzil

Founder and Chief Editor

Social PositivesInternet, 1-10 employees

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Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
This has led to us being able to follow up on many smaller deals that were falling through the cracks.

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Matt Meinel

SVP Sales, Business Development, and Solutions Architecture

Levyx, Inc.Financial Services, 11-50 employees

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Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Zendesk Sell Editions & Modules

Edition

Sell Team	$19.00¹
Sell Professional	$49.00¹
Sell Enterprise	$99.00¹
Sell Elite	$199.00¹
Reach prospecting enrichment add-on (requires a Sell Subscription)	$27.00²

per seat/month billed annually
Per User Per Month (billed annually)

Additional Pricing Details

—

Rating Summary

Cordial

Zendesk Sell

Cordial

Zendesk Sell

Cordial

Zendesk Sell

Cordial

Zendesk Sell

Cordial

Zendesk Sell

Cordial

Zendesk Sell

Likelihood to Recommend

Cordial

Zendesk Sell

Feature Rating Comparison

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Dashboards

Standard reports

Custom reports

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Cordial

Zendesk Sell

Cons

Cordial

Zendesk Sell

Likelihood to Renew

Cordial

Zendesk Sell

Usability

Cordial

Zendesk Sell

Support Rating

Cordial

Zendesk Sell

Online Training

Cordial

Zendesk Sell

Implementation Rating

Cordial

Zendesk Sell

Alternatives Considered

Cordial

Zendesk Sell

Return on Investment

Cordial

Zendesk Sell

Screenshots

Cordial

Zendesk Sell

Pricing Details

General

Free Trial