CrazyCall vs Ooma Office

Likelihood to Recommend

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

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Feature Rating Comparison

CrazyCall

Ooma Office

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

CrazyCall

Ooma Office

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

CrazyCall

Ooma Office

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

CrazyCall

Ooma Office

Answering rules

Call recording

Call park

Call screening

Message alerts

CrazyCall

Ooma Office

Audio conferencing

CrazyCall

Ooma Office

Mobile app for iOS

Mobile app for Android

Pros

One-click dialing directly from the computer is definitely a strength.
Local numbers used in dialing to increase the number of connections is an asset.
The pricing is a plus. It is one of the most affordable calling tools on the market.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
Easy to use. Super simple to install and set up.

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The Post Hole Co

Operations Manager

The Post Hole CompanyConstruction, 11-50 employees

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Cons

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

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I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
I wish the online chat feature was available more often
I wish when calling customer service they didn't ask me to rate them every time, but I get it.

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Verified User

Manager in Sales

Retail Company, 1-10 employees

View all 27 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Ooma Office 8.5

Based on 3 answers

Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.

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Verified User

Manager in Sales

Retail Company, 1-10 employees

View all 3 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Ooma Office 9.7

Based on 27 answers

Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.

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Verified User

C-Level Executive in Corporate

Law Practice Company, 1-10 employees

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Alternatives Considered

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.

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Verified User

Executive in Sales

Wholesale Company, 1-10 employees

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Return on Investment

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 1 answers on this topic

Nearly 60% reduction in telephone costs; results were almost immediate
10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!

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Wendy White

Facility Manager

Payne Springs Self StorageReal Estate, 11-50 employees

View all 27 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

$19.95*

* per user/month

Ooma Office Editions & Modules

—

Additional Pricing Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

CrazyCall

Ooma Office

CrazyCall

Ooma Office

CrazyCall

Ooma Office

Likelihood to Recommend

CrazyCall

Ooma Office

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Hosted PBX

Multi-level Interactive Voice Response (IVR)

Directory of employee names

Answering rules

Call recording

Call park

Call screening

Message alerts

Audio conferencing

Mobile app for iOS

Mobile app for Android

Pros

CrazyCall

Ooma Office

Cons

CrazyCall

Ooma Office

Usability

CrazyCall

Ooma Office

Support Rating

CrazyCall

Ooma Office

Alternatives Considered

CrazyCall

Ooma Office

Return on Investment

CrazyCall

Ooma Office

Screenshots

CrazyCall

Ooma Office

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CrazyCall Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Ooma Office Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison