What users are saying about
1 Ratings
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28 Ratings
1 Ratings
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Score 8 out of 100

Ooma Office

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28 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Ooma Office
Agent dashboard
CrazyCall
6.0
Ooma Office
Validate callers
CrazyCall
7.0
Ooma Office
Outbound response
CrazyCall
8.0
Ooma Office
Call forwarding
CrazyCall
8.0
Ooma Office
Click-to-call (CTC)
CrazyCall
9.0
Ooma Office
Warm transfer
CrazyCall
8.0
Ooma Office
Predictive dialing
CrazyCall
7.0
Ooma Office
Interactive voice response
CrazyCall
7.0
Ooma Office
REST APIs
CrazyCall
7.0
Ooma Office
Call scripts
CrazyCall
8.0
Ooma Office
Call tracking
CrazyCall
9.0
Ooma Office
Multichannel integration
CrazyCall
7.0
Ooma Office
CRM software integration
CrazyCall
7.0
Ooma Office

Workforce Optimization (WFO)

CrazyCall
5.4
Ooma Office
Inbound call routing
CrazyCall
4.0
Ooma Office
Omnichannel inbound routing
CrazyCall
4.0
Ooma Office
Recording
CrazyCall
8.0
Ooma Office
Quality management
CrazyCall
7.0
Ooma Office
Call analytics
CrazyCall
5.0
Ooma Office
Historical reporting
CrazyCall
5.0
Ooma Office
Live reporting
CrazyCall
5.0
Ooma Office
Customer surveys
CrazyCall
6.0
Ooma Office
Customer interaction analytics
CrazyCall
5.0
Ooma Office

Cloud PBX

CrazyCall
Ooma Office
8.8
Hosted PBX
CrazyCall
Ooma Office
9.0
Multi-level Interactive Voice Response (IVR)
CrazyCall
Ooma Office
8.6
Directory of employee names
CrazyCall
Ooma Office
8.8

Call Management

CrazyCall
Ooma Office
9.5
Answering rules
CrazyCall
Ooma Office
9.7
Call recording
CrazyCall
Ooma Office
8.9
Call park
CrazyCall
Ooma Office
9.3
Call screening
CrazyCall
Ooma Office
9.6
Message alerts
CrazyCall
Ooma Office
9.9

VoIP system collaboration

CrazyCall
Ooma Office
8.8
Audio conferencing
CrazyCall
Ooma Office
8.8

Mobile apps

CrazyCall
Ooma Office
8.6
Mobile app for iOS
CrazyCall
Ooma Office
9.0
Mobile app for Android
CrazyCall
Ooma Office
8.3

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Ooma Office

  • I wish when clicking the help menu on the side, that it would not navigate away from the page I was using
  • I wish the online chat feature was available more often
  • I wish when calling customer service they didn't ask me to rate them every time, but I get it.
Anonymous | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 8.5
Based on 3 answers
Generally very user-friendly. One feature that either doesn't exist or I can't seem to figure out - how to change the message for holidays when we are not closed, but just have reduced hours.
Anonymous | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Ooma Office

Ooma Office 9.7
Based on 27 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Ooma Office Editions & Modules

Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Ooma Office
9.4

Usability

CrazyCall
Ooma Office
8.5

Support Rating

CrazyCall
Ooma Office
9.7

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