What users are saying about
3 Ratings
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69 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Ooma Office

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69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    Ooma Office

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    Ooma Office

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Cloud PBX

    CrazyCall

    Feature Set Not Supported
    N/A
    8.5

    Ooma Office

    85%
    Ooma Office ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.6
    86%
    24 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.5
    85%
    30 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.5
    85%
    39 Ratings

    Call Management

    CrazyCall

    Feature Set Not Supported
    N/A
    9.1

    Ooma Office

    91%
    Ooma Office ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.5
    95%
    55 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    43 Ratings

    Call park

    N/A
    0 Ratings
    8.3
    83%
    39 Ratings

    Call screening

    N/A
    0 Ratings
    9.1
    91%
    48 Ratings

    Message alerts

    N/A
    0 Ratings
    9.9
    99%
    54 Ratings

    VoIP system collaboration

    CrazyCall

    Feature Set Not Supported
    N/A
    9.4

    Ooma Office

    94%
    Ooma Office ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.4
    94%
    42 Ratings

    Mobile apps

    CrazyCall

    Feature Set Not Supported
    N/A
    8.9

    Ooma Office

    89%
    Ooma Office ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.8
    88%
    37 Ratings

    Attribute Ratings

    • Ooma Office is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    9.1

    Ooma Office

    91%
    66 Ratings

    Likelihood to Renew

    CrazyCall

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Usability

    CrazyCall

    N/A
    0 Ratings
    8.3

    Ooma Office

    83%
    8 Ratings

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    9.0

    Ooma Office

    90%
    31 Ratings

    Implementation Rating

    CrazyCall

    N/A
    0 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Ooma Office

    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Anonymous | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Ooma Office

    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Wendy White | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Ooma Office

    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Ooma Office

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional
    $19.95

    Starting Price

    $0

    Ooma Office Editions & Modules

    Edition
    Base Price$19.951
    Pro$24.951
    User Extension$19.951
    Local Phone Number$9.951
    Toll Free Number$9.951
    Conference BridgeFree
    Ring GroupsFree
    Virtual ReceptionistFree
    Number PortingFree
    Toll Free Calling Plan$15.003
    Expansion Base Station$99.993
    Ooma DP1 Desk Phone$89.993
    Ooma Linx$49.993
    Ooma Wireless Adapter$49.993
    Yealink IP Phones$99.993
    Yealink Conference IP Phones$399.993
    Cisco IP Phones$109.993
    1. per month
    2. none
    3. per month
    Additional Pricing Details
    Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

    Likelihood to Renew

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
    karthikeyan alamelumangapuram | TrustRadius Reviewer

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.3
    Based on 8 answers
    Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
    Tom Von Braunsberg | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 9.0
    Based on 31 answers
    Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
    The Post Hole Co | TrustRadius Reviewer

    Implementation Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    Ooma Office

    Ooma Office 8.0
    Based on 1 answer
    Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
    karthikeyan alamelumangapuram | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Ooma Office

    We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
    Hillary Louarti | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Ooma Office

    • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
    • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
    Anonymous | TrustRadius Reviewer

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