What users are saying about
3 Ratings
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Based on 3 reviews and ratings
Ooma Office
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69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 69 reviews and ratings
Feature Set Ratings
Contact Center Software
8.7
CrazyCall
87%
Ooma Office
Feature Set Not Supported
N/A
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.5
85%
3 Ratings
N/A
0 Ratings
Validate callers
8.5
85%
3 Ratings
N/A
0 Ratings
Outbound response
8.5
85%
3 Ratings
N/A
0 Ratings
Call forwarding
9.0
90%
3 Ratings
N/A
0 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings
N/A
0 Ratings
Warm transfer
8.5
85%
3 Ratings
N/A
0 Ratings
Predictive dialing
9.0
90%
3 Ratings
N/A
0 Ratings
Interactive voice response
8.5
85%
3 Ratings
N/A
0 Ratings
REST APIs
8.5
85%
3 Ratings
N/A
0 Ratings
Call scripts
9.0
90%
3 Ratings
N/A
0 Ratings
Call tracking
9.0
90%
3 Ratings
N/A
0 Ratings
Multichannel integration
8.5
85%
3 Ratings
N/A
0 Ratings
CRM software integration
9.0
90%
3 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%
Ooma Office
Feature Set Not Supported
N/A
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
8.5
85%
3 Ratings
N/A
0 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings
N/A
0 Ratings
Recording
8.5
85%
3 Ratings
N/A
0 Ratings
Quality management
9.0
90%
3 Ratings
N/A
0 Ratings
Call analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Historical reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Live reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Customer surveys
8.5
85%
3 Ratings
N/A
0 Ratings
Customer interaction analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Cloud PBX
CrazyCall
Feature Set Not Supported
N/A
8.5
Ooma Office
85%
Ooma Office ranks higher in 3/3 features
Ooma Office ranks higher in 3/3 features
Hosted PBX
N/A
0 Ratings
8.6
86%
24 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
8.5
85%
30 Ratings
Directory of employee names
N/A
0 Ratings
8.5
85%
39 Ratings
Call Management
CrazyCall
Feature Set Not Supported
N/A
9.1
Ooma Office
91%
Ooma Office ranks higher in 5/5 features
Ooma Office ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
9.5
95%
55 Ratings
Call recording
N/A
0 Ratings
8.8
88%
43 Ratings
Call park
N/A
0 Ratings
8.3
83%
39 Ratings
Call screening
N/A
0 Ratings
9.1
91%
48 Ratings
Message alerts
N/A
0 Ratings
9.9
99%
54 Ratings
VoIP system collaboration
CrazyCall
Feature Set Not Supported
N/A
9.4
Ooma Office
94%
Ooma Office ranks higher in 1/1 features
Ooma Office ranks higher in 1/1 features
Audio conferencing
N/A
0 Ratings
9.4
94%
42 Ratings
Mobile apps
CrazyCall
Feature Set Not Supported
N/A
8.9
Ooma Office
89%
Ooma Office ranks higher in 2/2 features
Ooma Office ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.0
90%
50 Ratings
Mobile app for Android
N/A
0 Ratings
8.8
88%
37 Ratings
Attribute Ratings
- Ooma Office is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
9.1
Ooma Office
91%
66 Ratings
Likelihood to Renew
CrazyCall
N/A
0 Ratings
8.0
Ooma Office
80%
1 Rating
Usability
CrazyCall
N/A
0 Ratings
8.3
Ooma Office
83%
8 Ratings
Support Rating
CrazyCall
N/A
0 Ratings
9.0
Ooma Office
90%
31 Ratings
Implementation Rating
CrazyCall
N/A
0 Ratings
8.0
Ooma Office
80%
1 Rating
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Ooma Office
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).

Verified User
Account Manager in Customer Service
Food & Beverages Company, 11-50 employeesPros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
Ooma Office
- Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
- Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
- Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
- Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Facility Manager
Payne Springs Self StorageReal Estate, 11-50 employees
Cons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Ooma Office
- Cell phone app could be a little easier to use.
- Ooma Desktop needs some tweaking to make it more user friendly.
- I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.

Verified User
Professional in Other
Insurance Company, 1-10 employeesPricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.Ooma Office
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
$19.95
Starting Price
$0
Ooma Office Editions & Modules
Edition
Base Price | $19.951 |
---|---|
Pro | $24.951 |
User Extension | $19.951 |
Local Phone Number | $9.951 |
Toll Free Number | $9.951 |
Conference Bridge | Free |
Ring Groups | Free |
Virtual Receptionist | Free |
Number Porting | Free |
Toll Free Calling Plan | $15.003 |
Expansion Base Station | $99.993 |
Ooma DP1 Desk Phone | $89.993 |
Ooma Linx | $49.993 |
Ooma Wireless Adapter | $49.993 |
Yealink IP Phones | $99.993 |
Yealink Conference IP Phones | $399.993 |
Cisco IP Phones | $109.993 |
- per month
- none
- per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.Likelihood to Renew
CrazyCall
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.0
Based on 1 answer
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Usability
CrazyCall
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.3
Based on 8 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
President
Von Enterprises, Inc.Consumer Services, 11-50 employees
Support Rating
CrazyCall
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 9.0
Based on 31 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Operations Manager
The Post Hole CompanyConstruction, 11-50 employees
Implementation Rating
CrazyCall
No score
No answers yet
No answers on this topic
Ooma Office
Ooma Office 8.0
Based on 1 answer
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Manager
Prognify Urgent CareHospital & Health Care, 11-50 employees
Alternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
Ooma Office
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Manager
Diamond Transportation Arizona LLCTransportation/Trucking/Railroad, 11-50 employees
Return on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Ooma Office
- System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
- It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.

Verified User
C-Level Executive in Corporate
Law Practice Company, 1-10 employees