What users are saying about
116 Ratings
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Top Rated
239 Ratings
116 Ratings
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Score 8.8 out of 100

Heap

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Top Rated
239 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Attribute Ratings

  • Crazy Egg is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating, Product Scalability
  • Heap is rated higher in 3 areas: Availability, Performance, Support Rating

Likelihood to Recommend

10.0

Crazy Egg

100%
27 Ratings
8.6

Heap

86%
143 Ratings

Likelihood to Renew

8.5

Crazy Egg

85%
14 Ratings
7.0

Heap

70%
5 Ratings

Usability

10.0

Crazy Egg

100%
7 Ratings
8.4

Heap

84%
61 Ratings

Availability

7.1

Crazy Egg

71%
8 Ratings
9.1

Heap

91%
2 Ratings

Performance

2.0

Crazy Egg

20%
4 Ratings
8.5

Heap

85%
61 Ratings

Support Rating

5.0

Crazy Egg

50%
14 Ratings
9.0

Heap

90%
10 Ratings

Online Training

10.0

Crazy Egg

100%
1 Rating

Heap

N/A
0 Ratings

Implementation Rating

9.2

Crazy Egg

92%
6 Ratings
8.2

Heap

82%
2 Ratings

Product Scalability

9.8

Crazy Egg

98%
2 Ratings
7.7

Heap

77%
2 Ratings

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count
Anonymous | TrustRadius Reviewer

Heap

Heap has been so helpful in allowing all teammates (technical or non-technical) the ability to view data about our products. Using the product has been so easy because all of the data is there to view; it's just a matter of querying it. I wish I did more of setting up queries myself with the functionality where Heap can create paths of data in the UI that do not exist already. I think that would be super useful but unfortunately just forget how to do it sometimes!
Alexandria Bruschi | TrustRadius Reviewer

Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
Anonymous | TrustRadius Reviewer

Heap

  • Retroactive data storage - even if you forget to define an event, the data isn't lost.
  • Much better user interface than Google Analytics, easy for non-tech marketers to use without eng support.
  • Real-time data analysis - so we don't have to wait for the data
  • Easy ability to cut data in different methods quickly
Anonymous | TrustRadius Reviewer

Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
Anonymous | TrustRadius Reviewer

Heap

  • There are some categorization pieces that are hard to understand and so I mostly don't categorize my reports outside of the dashboards
  • Dashboards can be a bit slow to load if you have a lot of reports on it
  • The relationship between date ranges in different rows as you're building a report can be a bit confusing
Anonymous | TrustRadius Reviewer

Pricing Details

Crazy Egg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$24 per month

Crazy Egg Editions & Modules

Edition
Crazy Egg$24.001
  1. per month
Additional Pricing Details

Heap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$59 per month

Heap Editions & Modules

Edition
Free$01
GrowthContact Heap Sales2
ProContact Heap Sales3
PremierContact Heap Sales4
  1. Up to 10,000 sessions per month
  2. Up to 40,000 sessions per month
  3. Custom sessions per month
  4. Custom sessions per month and unlimited projects
Additional Pricing Details
Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Amber Steinert | TrustRadius Reviewer

Heap

Heap 7.0
Based on 5 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.
Anonymous | TrustRadius Reviewer

Heap

Heap 8.4
Based on 61 answers
On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Chris Grant | TrustRadius Reviewer

Heap

Heap 9.1
Based on 2 answers
I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
Rebecca Lajoie | TrustRadius Reviewer

Performance

Crazy Egg

Crazy Egg 2.0
Based on 4 answers
No answer on this topic is available.

Heap

Heap 8.5
Based on 61 answers
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
Gabe Romero | TrustRadius Reviewer

Support Rating

Crazy Egg

Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Meredith Walter | TrustRadius Reviewer

Heap

Heap 9.0
Based on 10 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
Anonymous | TrustRadius Reviewer

Heap

No score
No answers yet
No answers on this topic

Implementation Rating

Crazy Egg

Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Ben Alvord | TrustRadius Reviewer

Heap

Heap 8.2
Based on 2 answers
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crazy Egg

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Sanjit Mandal | TrustRadius Reviewer

Heap

Heap stood out from other tools in the following ways: Comprehensive auto-tracking and "spotlight" tool allows us to add event attributes through their UI which greatly reduces the reliance on Engineering resources for instrumentation. Their "Effort Analysis" tool helps identify points of drop-off and automatically identifies users' bottleneck points in a user funnel. Their "Funnel" tool identifies events we may not include in our original funnel that could be important factors in a user's journey.
Anonymous | TrustRadius Reviewer

Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Chris Grant | TrustRadius Reviewer

Heap

Heap 7.7
Based on 2 answers
The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
Rebecca Lajoie | TrustRadius Reviewer

Return on Investment

Crazy Egg

  • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
  • Helped us make data-driven decisions on how to update and design our website.
  • Allows us to easily A/B test changes on website and measure data-driven results.
Aaron Treguboff | TrustRadius Reviewer

Heap

  • Allowed us to understand AB tests in more detail using funnel reports.
  • We have not synced with delighted for NPS scores, though we are looking into this as an added value.
  • Helped us understand where there are dropoffs in the conversion funnel, and where to focus/prioritize efforts.
Reza Dawood | TrustRadius Reviewer

Screenshots

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