What users are saying about
25 Ratings
4 Ratings
25 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

FloristWare

FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Joan Coleman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
FloristWare
Customer data management / contact management
Creatio
9.9
FloristWare
Workflow management
Creatio
9.6
FloristWare
Territory management
Creatio
9.1
FloristWare
Opportunity management
Creatio
9.6
FloristWare
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
FloristWare
Contract management
Creatio
9.5
FloristWare
Quote & order management
Creatio
10.0
FloristWare
Interaction tracking
Creatio
9.2
FloristWare
Channel / partner relationship management
Creatio
9.4
FloristWare

Customer Service & Support

Creatio
9.1
FloristWare
Case management
Creatio
9.7
FloristWare
Call center management
Creatio
8.5
FloristWare
Help desk management
Creatio
9.1
FloristWare

Marketing Automation

Creatio
9.6
FloristWare
Lead management
Creatio
9.6
FloristWare
Email marketing
Creatio
9.5
FloristWare

CRM Project Management

Creatio
9.0
FloristWare
Task management
Creatio
9.4
FloristWare
Billing and invoicing management
Creatio
8.2
FloristWare
Reporting
Creatio
9.5
FloristWare

CRM Reporting & Analytics

Creatio
9.5
FloristWare
Forecasting
Creatio
9.4
FloristWare
Pipeline visualization
Creatio
9.4
FloristWare
Customizable reports
Creatio
9.5
FloristWare

Customization

Creatio
9.9
FloristWare
Custom fields
Creatio
9.9
FloristWare
Custom objects
Creatio
9.9
FloristWare
Scripting environment
Creatio
10.0
FloristWare
API for custom integration
Creatio
9.8
FloristWare

Security

Creatio
9.2
FloristWare
Single sign-on capability
Creatio
9.1
FloristWare
Role-based user permissions
Creatio
9.2
FloristWare

Social CRM

Creatio
9.4
FloristWare
Social data
Creatio
9.2
FloristWare
Social engagement
Creatio
9.7
FloristWare

Integrations with 3rd-party Software

Creatio
8.4
FloristWare
Marketing automation
Creatio
8.4
FloristWare

Platform

Creatio
9.0
FloristWare
Mobile access
Creatio
9.0
FloristWare

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

FloristWare

  • The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business.
  • The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely.
  • The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem.
Annette Hentz | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

FloristWare

  • I would like to see the ability to save work and continue later (as in pause order entering).
  • I would like to see in the future a more advanced routing module.
Amra Kolasinac | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

FloristWare

FloristWare 9.1
Based on 1 answer
I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Joan Coleman | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

FloristWare

FloristWare 9.1
Based on 1 answer
Support is outstanding, Mark wouldn't allow anything less!
Joan Coleman | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

FloristWare

I have never felt the need to seek out an alternative to Floristware.
Annette Hentz | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

FloristWare

  • Has kept us on top of account billing, so positive
Wendy Heier Heier Designs Florist | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

FloristWare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
FloristWare
9.0

Usability

Creatio
FloristWare
9.1

Support Rating

Creatio
FloristWare
9.1

Add comparison