What users are saying about
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27 Ratings
147 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
147 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Oracle CRM
6.4
Customer data management / contact management
CRM Creatio
9.9
Oracle CRM
8.4
Workflow management
CRM Creatio
9.9
Oracle CRM
5.6
Territory management
CRM Creatio
9.0
Oracle CRM
5.3
Opportunity management
CRM Creatio
9.9
Oracle CRM
7.2
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Oracle CRM
5.5
Contract management
CRM Creatio
9.5
Oracle CRM
6.7
Quote & order management
CRM Creatio
10.0
Oracle CRM
6.4
Interaction tracking
CRM Creatio
9.4
Oracle CRM
5.8
Channel / partner relationship management
CRM Creatio
9.6
Oracle CRM
6.9

Customer Service & Support

CRM Creatio
9.1
Oracle CRM
6.3
Case management
CRM Creatio
9.7
Oracle CRM
7.5
Call center management
CRM Creatio
8.5
Oracle CRM
6.4
Help desk management
CRM Creatio
9.1
Oracle CRM
5.0

Marketing Automation

CRM Creatio
9.9
Oracle CRM
6.5
Lead management
CRM Creatio
9.9
Oracle CRM
7.3
Email marketing
CRM Creatio
9.8
Oracle CRM
5.8

CRM Project Management

CRM Creatio
9.3
Oracle CRM
6.8
Task management
CRM Creatio
9.8
Oracle CRM
7.3
Billing and invoicing management
CRM Creatio
8.2
Oracle CRM
6.7
Reporting
CRM Creatio
9.8
Oracle CRM
6.4

CRM Reporting & Analytics

CRM Creatio
9.7
Oracle CRM
6.6
Forecasting
CRM Creatio
9.6
Oracle CRM
7.4
Pipeline visualization
CRM Creatio
9.6
Oracle CRM
6.0
Customizable reports
CRM Creatio
9.8
Oracle CRM
6.4

Customization

CRM Creatio
9.9
Oracle CRM
6.3
Custom fields
CRM Creatio
9.9
Oracle CRM
8.2
Custom objects
CRM Creatio
9.9
Oracle CRM
6.0
Scripting environment
CRM Creatio
10.0
Oracle CRM
6.3
API for custom integration
CRM Creatio
9.9
Oracle CRM
4.8

Security

CRM Creatio
9.2
Oracle CRM
7.6
Single sign-on capability
CRM Creatio
9.3
Oracle CRM
7.5
Role-based user permissions
CRM Creatio
9.2
Oracle CRM
7.7

Social CRM

CRM Creatio
9.6
Oracle CRM
6.1
Social data
CRM Creatio
9.4
Oracle CRM
6.1
Social engagement
CRM Creatio
9.9
Oracle CRM
6.1

Integrations with 3rd-party Software

CRM Creatio
8.4
Oracle CRM
6.1
Marketing automation
CRM Creatio
8.4
Oracle CRM
5.8
Compensation management
CRM Creatio
Oracle CRM
6.4

Platform

CRM Creatio
9.2
Oracle CRM
7.2
Mobile access
CRM Creatio
9.2
Oracle CRM
7.2

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Scalability

CRM Creatio

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Oracle CRM
7.9

Usability

CRM Creatio
6.8
Oracle CRM
8.6

Reliability and Availability

CRM Creatio
Oracle CRM
9.0

Performance

CRM Creatio
Oracle CRM
8.1

Support Rating

CRM Creatio
7.7
Oracle CRM
7.6

Online Training

CRM Creatio
Oracle CRM
9.0

Implementation Rating

CRM Creatio
Oracle CRM
7.7

Scalability

CRM Creatio
Oracle CRM
9.0

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