Crownpeak Digital Quality Management (DQM) vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Crownpeak DQM
Score 9.2 out of 10
N/A
Crownpeak Digital Quality Manager (DQM) is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practice, brand compliance, and analytics with benchmarking. Crownpeak DQM can be integrated into an existing CMS.N/A
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
Crownpeak Digital Quality Management (DQM)MaritzCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Crownpeak DQMMaritzCX
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Crownpeak Digital Quality Management (DQM)MaritzCX
Top Pros
Top Cons
Features
Crownpeak Digital Quality Management (DQM)MaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
6.0
1 Ratings
25% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
8.0
1 Ratings
7% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
7.0
1 Ratings
16% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
6.8
1 Ratings
18% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
7.0
1 Ratings
17% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Crownpeak Digital Quality Management (DQM)
-
Ratings
MaritzCX
5.0
1 Ratings
46% below category average
Respondent restrictions00 Ratings5.01 Ratings
Best Alternatives
Crownpeak Digital Quality Management (DQM)MaritzCX
Small Businesses

No answers on this topic

Zoho Forms
Zoho Forms
Score 8.6 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.3 out of 10
Qualaroo
Qualaroo
Score 9.7 out of 10
Enterprises

No answers on this topic

DocuWare
DocuWare
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Crownpeak Digital Quality Management (DQM)MaritzCX
Likelihood to Recommend
9.2
(13 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
8.8
(12 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.9
(12 ratings)
-
(0 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Crownpeak Digital Quality Management (DQM)MaritzCX
Likelihood to Recommend
Crownpeak
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
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MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Pros
Crownpeak
  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
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MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Read full review
Cons
Crownpeak
  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
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MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
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Likelihood to Renew
Crownpeak
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Read full review
MaritzCX
No answers on this topic
Usability
Crownpeak
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
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MaritzCX
No answers on this topic
Reliability and Availability
Crownpeak
Haven't had issues accessing the dashboard when needed.
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MaritzCX
No answers on this topic
Performance
Crownpeak
No issues with speed and performance
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MaritzCX
No answers on this topic
Support Rating
Crownpeak
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
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MaritzCX
No answers on this topic
Online Training
Crownpeak
Product is straight-forward but the training was helpful and beneficial
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MaritzCX
No answers on this topic
Implementation Rating
Crownpeak
Ensure that you are ready with a solid process to address issues
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MaritzCX
No answers on this topic
Alternatives Considered
Crownpeak
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

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MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Scalability
Crownpeak
haven't had issues accessing when needed.
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MaritzCX
No answers on this topic
Return on Investment
Crownpeak
  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
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MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Read full review
ScreenShots

Crownpeak DQM Screenshots

Screenshot of DQM banishes the silos and brings it all together in one powerful but simple to use dashboard, providing visibility and control across all your global digital properties.Screenshot of Do you know what's actually out there on your sites? Take control with a global view of your digital assets.Screenshot of Web accessibility is legally mandated in many countries. We make it easy to ensure compliance and expand audience by adhering to industry best-practice standards for accessible web design.Screenshot of Powerful reports and diagnostic tools provide deep insight across your global web properties, so you can drive improvement, manage risk and react quickly.