What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4869 Ratings

SolarWinds Dameware Remote Support (DRS)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4869 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    SolarWinds Dameware Remote Support (DRS)

    82%

    Zoom

    Feature Set Not Supported
    N/A
    SolarWinds Dameware Remote Support (DRS) ranks higher in 14/14 features

    Screen sharing

    10.0
    100%
    53 Ratings
    N/A
    0 Ratings

    File transfer

    10.0
    100%
    50 Ratings
    N/A
    0 Ratings

    Instant message

    6.8
    68%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    6.0
    60%
    15 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.0
    90%
    35 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    7.3
    73%
    47 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    25 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.4
    94%
    57 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    6.8
    68%
    39 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Session record

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Annotations

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    7.2
    72%
    31 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    8.1

    Zoom

    81%
    Zoom ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    694 Ratings

    High quality video

    N/A
    0 Ratings
    8.5
    85%
    696 Ratings

    Screen Sharing

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Desktop sharing

    N/A
    0 Ratings
    8.8
    88%
    689 Ratings

    Online Meetings / Events

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 3/3 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    617 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.4
    84%
    676 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.6
    86%
    650 Ratings

    Online Events Collaboration

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    8.3

    Zoom

    83%
    Zoom ranks higher in 1/1 features

    Live chat

    N/A
    0 Ratings
    8.5
    85%
    590 Ratings

    Online Events Security

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    8.2

    Zoom

    82%
    Zoom ranks higher in 2/2 features

    User authentication

    N/A
    0 Ratings
    8.1
    81%
    506 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.3
    83%
    559 Ratings

    Cloud PBX

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    4.5

    Zoom

    45%
    Zoom ranks higher in 2/2 features

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Directory of employee names

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call Management

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    5.5

    Zoom

    55%
    Zoom ranks higher in 6/6 features

    Answering rules

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call park

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Call screening

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Voicemail Transcription

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    7.5

    Zoom

    75%
    Zoom ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Unified Communications Platform and Collaboration

    SolarWinds Dameware Remote Support (DRS)

    Feature Set Not Supported
    N/A
    2.5

    Zoom

    25%
    Zoom ranks higher in 4/4 features

    Centralized communications management

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team messaging

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Team document sharing

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Call and meeting analytics

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Attribute Ratings

    • SolarWinds Dameware Remote Support (DRS) is rated higher in 3 areas: Likelihood to Recommend, Usability, Configurability
    • Zoom is rated higher in 9 areas: Likelihood to Renew, Availability, Performance, Support Rating, Implementation Rating, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

    Likelihood to Recommend

    9.2

    SolarWinds Dameware Remote Support (DRS)

    92%
    65 Ratings
    8.5

    Zoom

    85%
    716 Ratings

    Likelihood to Renew

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    13 Ratings
    9.5

    Zoom

    95%
    15 Ratings

    Usability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    10 Ratings
    8.8

    Zoom

    88%
    37 Ratings

    Availability

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Performance

    8.5

    SolarWinds Dameware Remote Support (DRS)

    85%
    4 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Support Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    17 Ratings
    8.6

    Zoom

    86%
    51 Ratings

    In-Person Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Zoom

    N/A
    0 Ratings

    Online Training

    9.0

    SolarWinds Dameware Remote Support (DRS)

    90%
    1 Rating

    Zoom

    N/A
    0 Ratings

    Implementation Rating

    5.0

    SolarWinds Dameware Remote Support (DRS)

    50%
    22 Ratings
    10.0

    Zoom

    100%
    14 Ratings

    Configurability

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings
    7.0

    Zoom

    70%
    2 Ratings

    Contract Terms and Pricing Model

    SolarWinds Dameware Remote Support (DRS)

    N/A
    0 Ratings
    7.8

    Zoom

    78%
    14 Ratings

    Ease of integration

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Product Scalability

    8.0

    SolarWinds Dameware Remote Support (DRS)

    80%
    2 Ratings
    10.0

    Zoom

    100%
    1 Rating

    Professional Services

    SolarWinds Dameware Remote Support (DRS)

    N/A
    0 Ratings
    9.1

    Zoom

    91%
    8 Ratings

    Vendor post-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Vendor pre-sale

    9.5

    SolarWinds Dameware Remote Support (DRS)

    95%
    2 Ratings
    10.0

    Zoom

    100%
    2 Ratings

    Likelihood to Recommend

    SolarWinds

    I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
    Read full review

    Zoom

    In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
    Read full review

    Pros

    SolarWinds

    • Troubleshooting computers remotely without the need for the user to even be around.
    • Install software that needs to be installed manually without having to travel.
    • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
    Read full review

    Zoom

    • It's a great way to connect around the world with minimal bandwidth consumption.
    • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
    • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
    • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
    Read full review

    Cons

    SolarWinds

    • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
    • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
    Read full review

    Zoom

    • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
    • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
    Read full review

    Pricing Details

    SolarWinds Dameware Remote Support (DRS)

    Starting Price

    $276 per technician, unlimited end users

    Editions & Modules

    SolarWinds Dameware Remote Support (DRS) editions and modules pricing
    EditionModules
    Dameware Remote Support$3881
    Dameware Mini Remote Control$2762

    Footnotes

    1. per technician, unlimited end-users
    2. per technician, unlimited end users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

    Pricing Info

    Zoom

    Starting Price

    $0

    Editions & Modules

    Zoom editions and modules pricing
    EditionModules
    BasicFree1
    Pro$149.902
    Business$199.903
    Business Plus$250.004
    EnterpriseCustom5
    Add-On - Zoom Whiteboard$24.906
    Add-On - Large Meetingsstarting at $6007
    Add-On - Cloud Storagestarting at $1208
    Add-On Zoom Translated Captions$59
    Add-On Audio Conferencingstarting at $120010
    Add-On Zoom Phone Power PackStarting at $30011
    Add-On - Conference Room Connector$49912
    Add-On - Zoom IQ for SalesContact Sales13
    Add-On - Quality of Service SubscriptionContact Sales14

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    SolarWinds

    This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
    Read full review

    Zoom

    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review

    Usability

    SolarWinds

    Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
    Read full review

    Zoom

    Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.
    Read full review

    Reliability and Availability

    SolarWinds

    Yes, always available.
    Read full review

    Zoom

    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review

    Performance

    SolarWinds

    The application always seems responsive to me
    Read full review

    Zoom

    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review

    Support Rating

    SolarWinds

    I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
    Read full review

    Zoom

    As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
    Read full review

    In-Person Training

    SolarWinds

    It was excellent
    Read full review

    Zoom

    No answers on this topic

    Online Training

    SolarWinds

    The videos were more than sufficient to learn the product
    Read full review

    Zoom

    No answers on this topic

    Implementation Rating

    SolarWinds

    It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
    Read full review

    Zoom

    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review

    Alternatives Considered

    SolarWinds

    We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
    Read full review

    Zoom

    Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
    Read full review

    Contract Terms and Pricing Model

    SolarWinds

    No answers on this topic

    Zoom

    Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
    Read full review

    Scalability

    SolarWinds

    You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
    Read full review

    Zoom

    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Read full review

    Professional Services

    SolarWinds

    No answers on this topic

    Zoom

    The professional service that Zoom offers us in a particular way has been really successful for us to diversify functions and highlight others that allow us to link our remote work in a much more effective way.
    Read full review

    Return on Investment

    SolarWinds

    • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
    • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
    • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
    Read full review

    Zoom

    • It enables me to send and receive messages from my team members during video calls, handling online presentations.
    • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
    • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
    Read full review

    Screenshots

    Add comparison