What users are saying about
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Top Rated
3348 Ratings
107 Ratings
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Score 8.1 out of 100

Zoom

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Top Rated
3348 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Zoom

In this uncertain period, we must have Zoom, whether we're teaching, running our business, or working in IT. Using Zoom to conduct regular or one-off meetings with remote team members is ideal. The most inconvenient use case for Zoom is the transfer of confidential information. Various options are available to meet the needs of businesses.
Muhammad Hossain | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
Zoom
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
Zoom
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
Zoom
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
Zoom
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
Zoom
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
Zoom
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
Zoom
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
Zoom
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
Zoom
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
Zoom
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
Zoom

Performance & Compatibility of Online Events Software

SolarWinds Dameware Remote Support (DRS)
Zoom
8.3
High quality audio
SolarWinds Dameware Remote Support (DRS)
Zoom
8.5
High quality video
SolarWinds Dameware Remote Support (DRS)
Zoom
8.6
Low bandwidth requirements
SolarWinds Dameware Remote Support (DRS)
Zoom
7.4
Mobile support
SolarWinds Dameware Remote Support (DRS)
Zoom
8.6

Screen Sharing

SolarWinds Dameware Remote Support (DRS)
Zoom
8.6
Desktop sharing
SolarWinds Dameware Remote Support (DRS)
Zoom
9.0
Whiteboards
SolarWinds Dameware Remote Support (DRS)
Zoom
8.3

Online Meetings / Events

SolarWinds Dameware Remote Support (DRS)
Zoom
8.3
Calendar integration
SolarWinds Dameware Remote Support (DRS)
Zoom
8.3
Meeting initiation
SolarWinds Dameware Remote Support (DRS)
Zoom
8.6
Integrates with social media
SolarWinds Dameware Remote Support (DRS)
Zoom
7.6
Record meetings / events
SolarWinds Dameware Remote Support (DRS)
Zoom
8.6
Slideshows
SolarWinds Dameware Remote Support (DRS)
Zoom
8.4

Online Events Collaboration

SolarWinds Dameware Remote Support (DRS)
Zoom
8.3
Live chat
SolarWinds Dameware Remote Support (DRS)
Zoom
8.7
Audience polling
SolarWinds Dameware Remote Support (DRS)
Zoom
8.1
Q&A
SolarWinds Dameware Remote Support (DRS)
Zoom
8.3

Online Events Security

SolarWinds Dameware Remote Support (DRS)
Zoom
8.3
User authentication
SolarWinds Dameware Remote Support (DRS)
Zoom
8.4
Participant roles & permissions
SolarWinds Dameware Remote Support (DRS)
Zoom
8.4
Confidential attendee list
SolarWinds Dameware Remote Support (DRS)
Zoom
8.2

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Zoom

  • It's simple to operate. Creating, joining, and using the tool is simple and requires no training.
  • The audio and video quality is excellent, and it makes it easy to meet with colleagues and have productive discussions about ideas.
  • It has a wide range of features that appeal to millennials and the next generation of users with an intuitive design.
  • If you're looking for a simple method of connecting with people worldwide, this is an excellent option. We've had problems with other web conferencing solutions, but not with Zoom.
Aurpa Fiza | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Zoom

Zoom 8.4
Based on 17 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Zoom

Zoom 3.2
Based on 31 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Zoom

Zoom has been very useful throughout the last year I'm a pastor, and when Covid first hit and everything shut down, our leadership needed to be able to meet together to process and make plans, even when we weren't allowed to meet together in person. So we used Zoom. Some of our church's classes and Bible studies have met over Zoom when they couldn't meet in person.
Abhishek Ankush | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Zoom

  • It allows me to send and receive the messages from my team members in the middle of the video calls, thus we can handle the online presentations very well and tackle the complexities.
  • I can record the online meeting sessions for the future concerns.
  • It never bounds me to show up while calling, I can easily stop the video, mute the video and [it even] update[s] me whether someone is leaving or entering the meeting room.
  • Efficient customer support.
David Braun | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
Zoom
8.9

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
Zoom
9.5

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
Zoom
8.4

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
10.0

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
Zoom
10.0

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
Zoom
3.2

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
Zoom

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
Zoom

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
Zoom
10.0

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
Zoom
10.0

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