Likelihood to Recommend Secure Data Transfer: When researchers need to securely transfer sensitive data, such as PHI and HIPAA data to collaborators or other researchers. Confidential Correspondence: For confidential correspondence, especially in scenarios where legal, financial, or sensitive information needs to be communicated securely, such as between research teams, institutions, or funding bodies.
Read full review Webroot, an OpenText company
Zix integrates well with Google Workspace to work seamlessly and behind the scenes. Whole message encryption (including attachments) can be programmed with a keyword or phrase in the subject line. Our staff finds that relatively easy to do. Plus, if our staff forget to add the keyword to encrypt the message, all messages are scanned for sensitive information and encrypted anyway. Great safeguard!
Read full review Pros Platform is intuitive and very easy to use from both a receiver and sender of the email. The "open" and/or "read" notifications serve as great documentation that a client has successfully seen and obtained the information that was being provided. The ability to include a simple link within an email signature prevents clients from having to go through a cumbersome portal or process to send a document securely. Read full review Webroot, an OpenText company
Zix scans outbound emails for personal financial information and encrypts accordingly. Zix scans outbound emails for health information and encrypts accordingly. Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail. Zix was very easy to implement on our email domain with a few clicks of the mouse. Read full review Cons The address book interface to add users could be made simpler The copy and paste feature could be improved When composing an email the system should automatically search address book to provide less typing of Contact names already existing as a send to the person Read full review Webroot, an OpenText company
There are so many functions available, I'm not sure if the deficiencies we see are actually with Zix or our lack of knowledge. So this in itself is a weakness. Zix has had a lot of issues recently with outages. They've been remedied quickly, but there have been quite a few. Read full review Likelihood to Renew We have more testing to do before we decide if we will make a final decision to use the product as we believe we would also implement datamotion for the acquisitions we have planned for this year
Read full review Webroot, an OpenText company
It has almost perfectly surpassed all of our requirements, and interactions their people are a delight. We expect to continue using Zix to provide streamlined encrypted document delivery and for sensitive communications. It is also helpful that many lending institutions are standardized on the platform, making the high level of interaction that we have be as seamless as possible.
Read full review Usability The DataMotion SecureMail's best feature according to me is simply that it performs as promised with an immediate reduction in spam which has led to spam-related queries to the IT department practically non-existent. DataMotion SecureMail is pretty robust and hands off which is great.
Read full review Webroot, an OpenText company
From an admin side I believe that the portals need to be combined into one main web based portal. This would make it easier to access for admins when setting up policies and trying to view reports. That is the one area I would say Zix is not so easy to use. However, for the end user I believe the product is great as they really have little involvement.
Read full review Reliability and Availability Why are you asking me
Read full review Webroot, an OpenText company
The availability of Zix has been very good. We have never had an outage due to an issue with the Zix portal or service. They plan their upgrades for off hours and do a good job of communicating any planned upgrades or outages well in advance. Zix has always been available when we need it.
Read full review Performance Webroot, an OpenText company
there is no lag in transferring large encrypted documents. Real Estate transactions are horribly time sensitive and stressful. Zix performs flawlessly. It is always there, always responds without delay. It is probably dark magic.
Read full review Support Rating Responses always seem timely and the support seems to be pretty good. We haven't really had any major issues with the software yet, so I that's the reason I gave only an 8. If something more difficult were to pop up, I'd have a little more to say on the support for the product.
Read full review Webroot, an OpenText company
I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
Read full review In-Person Training Webroot, an OpenText company
The training is very thorough and well individualized for our application. It was done online with the trainer on telephone.I felt that they were truly interested in my success, and provided resources for follow up. The trainer was easily understood with thorough knowledge of the product and giving helpful advice for implementation.
Read full review Online Training Webroot, an OpenText company
The online training we received from Zix was very good. They did a good job of walking us through the entire setup process and also provided good documentation as a reference. It was valuable because we worked directly with our configuration and portal during the training. We weren't just working with a hypothetical example.
Read full review Implementation Rating Make sure to break up the implementation in phases
Read full review Webroot, an OpenText company
Zix was already implemented when I started. I migrated our Zix to the cloud version years later. Zix support did a great job assisting me in moving to the cloud. They worked with me the entire way, and it was a painless process. Moving to the cloud was a great recommendation. They were really thinking of our best interests.
Read full review Alternatives Considered We can not afford Cisco products; in the end, everything we require is on the software side, not the hardware side. Also, we are trying to move away from these bulky appliance-type concepts of secure documentation and communication integrations. This federated easy, fast and multi-disciplinary API systems DataMotion has provided us is precisely what we need.
Read full review Webroot, an OpenText company
We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
Read full review Scalability Ridiculous question. It’s scalable and that is why we would want to use it
Read full review Webroot, an OpenText company
It has no problem with our workload. We depend heavily on the ability to transfer large documents securely through the system and it has never let us down.
Read full review Return on Investment DataMotion has had a positive return on investment due to the fact that we have to post less, avoid postal fees, and ensure security. DataMotion has decreased the amount of compliance required when sending out information; when posting documents, we would have previously had to have documents checked by compliance for security, but now we can issue these clients directly. Everyone in the company uses DataMotion; this has saved both time and money because of the decreased number of letters being drafted; it has created a more efficient workforce and boosted productivity. Read full review Webroot, an OpenText company
We've saved potentially millions of dollars in compliance fines by using Zix. The amount of HIPAA information that gets sent by email is staggering and prior to deploying Zix we were unprotected. The level of assurance and auditing trail is awesome and provides incredible value. While many email users were at first inconvenienced they've come to appreciate the protection they received from the service because people often make mistakes when sending emails about the sensitivity of the information they are sharing they feel they have a safety net with Zix that is keeping them out of harm's way. Read full review ScreenShots