Likelihood to Recommend
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
Read full review
The product can be run on-premises or in the cloud. It is a fantastic option to reduce the size and storage requirements of backup jobs. If your backup system can already produce a reliable reduction in storage up to 75% then I would say the QoreStor appliance would be irrelevant in your case. It does not perform backups itself. It is simply an extra step to reduce size, encrypt and offload backups to the cloud. this reduces the load on a backup system to handle other tasks while the QoreStor takes over.
Read full review Pros PowerGrid can review and make the updates simultaneously. Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time. BulkBackup [is] just one click, majority data got updated. Scenarios save a lot of time for similar working load. Read full review Deduplication Compression Cloud Connection Replication Read full review Cons I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to. Some features aren't user intuitive and it takes a while to learn. Read full review Disaster recovery from a populated cloud bucket needs improvement It would be nice to have some limited integration into the KACE SMA product The appliance is low resource use and virtual, but better access to system settings would be nice. Read full review Likelihood to Renew
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Read full review Usability
Allows for control in uploading lists, saved processes for checking duplicate records.
Allows for backup files and quick reverts if something goes wrong. Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report. Automated processes for set and forget hygiene tasks Read full review Reliability and Availability
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Read full review Performance
DemandTools is a bit clunky and slow at times
Read full review Support Rating
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered The training webinars help with the basics but not much if you need advanced functionality. Read full review
The support team is the main reason I am sticking to Quest/KACE products. They are stellar to work with and always responsive when I need help. The team listens to the user's recommendations for added features and tends to add the ones that really have merit. Support is everything when it comes to working with such a company
Read full review Online Training
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Read full review Implementation Rating
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Read full review Alternatives Considered
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
Read full review
When I evaluated the Dell system it was an entirely new server on-site, with licensed levels of inlocking the storage it had on board. For a smaller organization, the Dell system was not cost-effective with a large upfront payment, and additional hardware to manage on-site. The QoreStor system was a virtual machine that could pop into my current system and just use allocated storage already in place. In addition, the upfront cost was dramatically less than the Dell option and no additional hardware
Read full review Scalability
It's done everything we've needed it to do.
Read full review Return on Investment It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete. We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input. Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity. The return on investment isn't easily quantifiable but it is FELT in our department. Read full review Dramatically decreased cloud storage costs Backup Jobs take less time on the Backup system An additional level of backup and encryption Read full review ScreenShots