What users are saying about
Top Rated
106 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
Top Rated
106 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Remote Administration

    9.1

    DeskRoll Remote Desktop

    91%

    Gist

    Feature Set Not Supported
    N/A
    DeskRoll Remote Desktop ranks higher in 6/6 features

    Screen sharing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    File transfer

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Instant message

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    10.0
    100%
    3 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • DeskRoll Remote Desktop is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    DeskRoll Remote Desktop

    80%
    3 Ratings
    7.5

    Gist

    75%
    103 Ratings

    Likelihood to Renew

    DeskRoll Remote Desktop

    N/A
    0 Ratings
    8.2

    Gist

    82%
    2 Ratings

    Usability

    DeskRoll Remote Desktop

    N/A
    0 Ratings
    6.8

    Gist

    68%
    4 Ratings

    Support Rating

    DeskRoll Remote Desktop

    N/A
    0 Ratings
    8.5

    Gist

    85%
    15 Ratings

    Likelihood to Recommend

    Tomsk Inc.

    During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
    Read full review

    Gist

    If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot. If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
    Read full review

    Pros

    Tomsk Inc.

    • I am able to get connected with clients and the in-house environment through the secure access feature.
    • Co-development and collaboration made office work easier.
    • The integration with customer help desk and the ticketing system made things easier.
    • You can easily access any desktop and do troubleshooting quickly.
    Read full review

    Gist

    • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
    • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
    • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
    Read full review

    Cons

    Tomsk Inc.

    • DeskRoll has really done a great job with this software and I don't see any need for improvement
    Read full review

    Gist

    • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
    • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
    • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
    Read full review

    Pricing Details

    DeskRoll Remote Desktop

    Starting Price

    $8.25 per user/per month

    Editions & Modules

    DeskRoll Remote Desktop editions and modules pricing
    EditionModules
    DeskRoll Pro 1 Month$29.951
    DeskRoll Pro 1 Year$299.402
    DeskRoll Starter393
    DeskRoll Lite$8.254
    DeskRoll Lite995

    Footnotes

    1. per seat
    2. per seat
    3. per user/per year
    4. per user/per month
    5. per user/per year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $3.25

    Additional Details

    With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

    Gist

    Starting Price

    $29 per month

    Editions & Modules

    Gist editions and modules pricing
    EditionModules
    Professional$29.001
    Premium$99.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Tomsk Inc.

    No answers on this topic

    Gist

    Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
    Read full review

    Usability

    Tomsk Inc.

    No answers on this topic

    Gist

    It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
    Read full review

    Support Rating

    Tomsk Inc.

    No answers on this topic

    Gist

    Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
    Read full review

    Alternatives Considered

    Tomsk Inc.

    We've used various services - RemotePC, LogMeIn, Go2MyPC, etc. We have used it all and none have been as great as DeskRoll Remote Desktop. In other versions, the screen is not super legible, meaning the text is fuzzy or ill-fitting to the viewer's PC screen. We've experienced click delays, and recurring issues where we get kicked off and our data is lost. However, that doesn't happen with DeskRoll Remote Desktop.
    Read full review

    Gist

    Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
    Read full review

    Return on Investment

    Tomsk Inc.

    • It has provided easier business access and our ROI is 70%+.
    • Customer Satisfaction Survey: we are able to manage a high rating of 9+ - even in a difficult time.
    • Internal team collaboration was made easier through secure Instant messaging that we got integrated through Cisco Webex.
    Read full review

    Gist

    • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
    • I am able to save hours of time with the automated emails that are GDPR compliant.
    • I don't have to pay for a designer to have excellent looking emails either.
    Read full review

    Screenshots

    Add comparison