What users are saying about
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Top Rated
104 Ratings
9 Ratings
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Score 9.9 out of 100

Gist

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Top Rated
104 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is ideal for all businesses thanks to its benefits. The ease of accessing other computers remotely to get files or offer remote help saves time and also minimizes office movement (noise). In addition, DeskRoll Remote Desktop makes working remotely easy.
Anonymous | TrustRadius Reviewer

Gist

If your marketing model is selling products, services, or SAAS where you are doing inbound marketing and your website will do most of the lead generation and conversion, this is a great product. From live chat, support, event tracking, and automation, you could almost put your entire business on autopilot.If your marketing model is mostly outreach to cold leads and conversion, this software currently does not have any type of sales stages or task generation. I would still use Gist for website inbound but use another software for outreach and cold leads then when they become a lead put them into Gist for marketing automation.
Austin Dwight | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
9.3
Gist
Screen sharing
DeskRoll Remote Desktop
9.0
Gist
File transfer
DeskRoll Remote Desktop
10.0
Gist
Instant message
DeskRoll Remote Desktop
9.0
Gist
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Gist
Initiate remote control from mobile
DeskRoll Remote Desktop
10.0
Gist
Multi-platform remote control
DeskRoll Remote Desktop
9.0
Gist

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Gist

  • Customer service via a unified inbox so you dont have to separately monitor your twitter, Facebook or IG account for consumer communication there. Gist unified all into one inbox, better than anyone else I've seen in the market. They archive all communications and tie them back to a single user so you get unified customer history / data.
  • Marketing segmentation and automation: they track user history and behavior across the site and have super detailed segmenting capability, on par with ActiveCampaign's, but better I'd say. Better UI for the marketing admin person, and more unified data than in AC.
  • Live chat and chatbot. Usually it's either one or the other but with Gist you can do both seamlessly.
Kejda Gjermani | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • No issues that I can think of. It is a perfect solution for business.
Anonymous | TrustRadius Reviewer

Gist

  • Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month.
  • The vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger.
  • Email deliverability has been less than perfect in the past, but it has improved drastically in the last year.
Tristin Roney | TrustRadius Reviewer

Likelihood to Renew

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Gist

Gist 8.1
Based on 2 answers
Gist is a quite reliable service with a lot of added values. We don't need to pay for different Saas for these important features. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder
Laszlo Csukas | TrustRadius Reviewer

Usability

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Gist

Gist 7.4
Based on 4 answers
It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.
Paul Hancock | TrustRadius Reviewer

Support Rating

DeskRoll Remote Desktop

No score
No answers yet
No answers on this topic

Gist

Gist 8.5
Based on 11 answers
Fantastic support. Ask a question, get an answer within 24 hours every time. And sometimes within a few minutes. They've always come through for me, helpful and, even when it's an issue on my end, they point me in the right direction.
Christopher Maselli | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Gist

Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.
Mark Sinclair | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • With DeskRoll Remote Desktop, we save time thanks to the ability to access computers and offers solutions remotely
  • Reduces office noise - no need to move from office to office when you can remote access whatever you need from their computer.
  • DeskRoll Remote Desktop is very secure and this ensures no unauthorized access to other PC
Anonymous | TrustRadius Reviewer

Gist

  • They are perfect for me as a someone who needs a lot of bang for the buck. The chat messenger device on my website alone has brought me new prospects that I did not have to spend money recruiting.
  • I am able to save hours of time with the automated emails that are GDPR compliant.
  • I don't have to pay for a designer to have excellent looking emails either.
David Harvey | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$3.25

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll Pro 1 Month$29.951
DeskRoll Pro 1 Year$299.401
DeskRoll Starter$392
DeskRoll Lite$8.253
DeskRoll Lite$994
  1. per seat
  2. per user/per year
  3. per user/per month
  4. per user/per year
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Gist

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Gist Editions & Modules

Edition
Professional$29.001
Premium$99.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
10.0
Gist
8.6

Likelihood to Renew

DeskRoll Remote Desktop
Gist
8.1

Usability

DeskRoll Remote Desktop
Gist
7.4

Support Rating

DeskRoll Remote Desktop
Gist
8.5

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