What users are saying about
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Top Rated
426 Ratings
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Top Rated
35 Ratings

DocuSign

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Top Rated
426 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

SignNow

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Top Rated
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

DocuSign

Where several of our companies facilities are located, we are very remote on military bases. So, using regular postal service to get our paperwork out wasn't a good option and was very time-consuming. It also wasn't very secure or a 'sure thing' that the paperwork would get to where it needed to go. So, DocuSign is a HUGE timesaver and money saver. Our parents can't come to our site, so we needed an efficient way to get our paperwork signed within our legal timeframe without being near the recipients. DocuSign fit the bill, and we love it!
Michele Roy | TrustRadius Reviewer

SignNow

This application is well suited for any firm or individual with plenty of legal documents to be signed/co-signed across large geographical areas. When time is gold, even different locations inside the same city could be a problem if you need immediate approval. If you are a supervisor and you have several employees using the software, besides saving additional costs, you have the possibility to supervise proper document handling.When not in a rush, and in low quantities, you still can go the old way of signing/scanning and re-sending documents without paying for any further software.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pros

DocuSign

  • DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
  • DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
  • DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
Kenneth Hess | TrustRadius Reviewer

SignNow

  • We are trying to go paperless in our office and this has allowed me to do that with the documents that I am responsible for.
  • SignNow provides a time/date stamp which helps in record keeping.
  • It is very easy to use!
Anonymous | TrustRadius Reviewer

Cons

DocuSign

  • DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
  • We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
  • The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
Ben Lachman | TrustRadius Reviewer

SignNow

  • Not the easiest to search signed contracts for specific contracts, on a per file template basis.
  • Does not allow to send from more than one email. I have a few different email addresses, so I need a new account for each.
  • Does not upload document properly. Will change the layout of an uploaded doc, and spread what was on a single page to two pages... Hard to match from the Word template and what what it will look like on upload.
Gabe Hirsch | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.8
Based on 10 answers
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
Renaud Renvoye | TrustRadius Reviewer

SignNow

SignNow 10.0
Based on 1 answer
I have used SignNow's mobile app for years. It has made it extremely easy to sign and save contracts and verify personal training sessions. The app works wonderfully. If for some reason the app closes before all signatures are completed, it automatically saves them.
Joe &quot;JC&quot; Cross | TrustRadius Reviewer

Support Rating

DocuSign

DocuSign 8.9
Based on 98 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

SignNow

SignNow 7.8
Based on 36 answers
I have only had to use SignNow's support once, and that was just for a general question (I wasn't having a problem with the product). The response was very timely and very helpful. Other than that, I have not had to contact SignNow's support department because I'm always able to get my questions answered using their online support.
Andy Taylor | TrustRadius Reviewer

Implementation Rating

DocuSign

DocuSign 9.5
Based on 10 answers
Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access
Ann M. Frank | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.
Olivia Crellin | TrustRadius Reviewer

SignNow

The biggest difference between DocuSign and SignNow is the price! SignNow is so very affordable as compared to DocuSign which was the initial draw. I do not have any loyalty to another software just because it may be popular or widely used by others, I'm looking for a solution that gets the same job done but at a more economical price!
Jon Soucy | TrustRadius Reviewer

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft | TrustRadius Reviewer

SignNow

  • I can close deals faster because I can email documents to be electronically signed.
  • I'm more organized since SignNow stores all my signed documents for me.
  • The cost of closing a deal has gone down. It doesn't take me as long and there are no expensive trips or mailings to get documents signed.
Fred Claus | TrustRadius Reviewer

Screenshots

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SignNow

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$8*

* per user/month

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