What users are saying about
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Top Rated
642 Ratings
45 Ratings

DocuSign

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Top Rated
642 Ratings
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Score 8.7 out of 100
45 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

DocuSign

DocuSign is well suited to any scenario where electronic signatures are accepted and when it's difficult to obtain a wet signature. Most businesses have gotten up speed with e-signatures and even in closing documents for M&A work, we're now able to close with e-signatures. All of our commercial contracts are signed via Docusign.
Terri Davis | TrustRadius Reviewer

SignNow

If you ever need documents to be signed, and want to save on paper + be more efficient, SignNow is a great option. The big thing for me is that it's really simple and easy to use, it's more cost-effective than the other big competitors, and delivers basically everything you need from a Digital Signing platform without charging a massive fee.
Grant Millar | TrustRadius Reviewer

Pros

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
Michele Roy | TrustRadius Reviewer

SignNow

  • Sell and leasing contracts are signed and returned digitally to and from any location. In my case, I am in charge of all Latin American countries, and our contracts include periodical renewals that are signed digitally.
  • Due to a high volume of inventory change, we do many amendments. These are signed digitally and accepted by all our customers.
  • Having a vault of signed documents, we have any necessary document available for immediate review.
  • SignNow is available for laptops, online, and for mobile phones and tablets. This means that we have all information on hands at any time.
  • The possibility to have corporate licenses helps to reduce licensing costs.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
Anonymous | TrustRadius Reviewer

SignNow

  • Being able to edit a document after it has been sent to someone
  • Being able to choose a folder rather than archive bulk invites
  • Being able to add or remove documents from an incomplete group document after it has been sent
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DocuSign

DocuSign 7.4
Based on 12 answers
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
Tony Woods, PHR, CIPD | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 9.8
Based on 10 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
Anonymous | TrustRadius Reviewer

SignNow

SignNow 10.0
Based on 2 answers
If anyone has ever used an online signature platform, they will understand how to use this from the customer-facing area. In terms of setup and execution, it is a lengthy process but once done a few times is easy to execute. I also think that our documents are a little bit more lengthy, and thus, require some additional time just in the volume of pages.
Olivia Capizzi | TrustRadius Reviewer

Reliability and Availability

DocuSign

DocuSign 10.0
Based on 5 answers
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Performance

DocuSign

DocuSign 10.0
Based on 3 answers
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Support Rating

DocuSign

DocuSign 8.8
Based on 95 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer | TrustRadius Reviewer

SignNow

SignNow 7.1
Based on 37 answers
Not really sure. Have not really used SignNow support. I usually end up asking the folks at Zapier, as they have consistent and solid quality customer service, and most issues I run in to are regarding integrations from SignNow to other services. Never really had an issue with SignNow itself.
Gabe Hirsch | TrustRadius Reviewer

Online Training

DocuSign

DocuSign 10.0
Based on 1 answer
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Implementation Rating

DocuSign

DocuSign 10.0
Based on 13 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
Matthew McGinnis | TrustRadius Reviewer

SignNow

We looked at several different offerings such as HelloSign and DocuSign, but SignNow offered the same basic options for a lot less money. It was easy to implement and very user friendly. We didn't need a lot of bells and whistles which the other guys offered which honestly just complicated things.
Allison McLain | TrustRadius Reviewer

Scalability

DocuSign

DocuSign 10.0
Based on 1 answer
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
Anonymous | TrustRadius Reviewer

SignNow

No score
No answers yet
No answers on this topic

Return on Investment

DocuSign

  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
Kenneth Hess | TrustRadius Reviewer

SignNow

  • SignNow has definitely had a positive impact on my ROI because time is the ultimate resource that we can never get back, and having SignNow is a companion that saves us time!
  • In the times that our clients were unable to sign on their mobile device, it definitely took additional time to walk them through the steps which are the opposite of what we are wanting with a service like SignNow. This was, however, a small percentage of the clients we worked with.
Jon Soucy | TrustRadius Reviewer

Screenshots

Pricing Details

DocuSign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DocuSign Editions & Modules

Edition
Personal$151
Standard$401
Business Pro$601
Advanced SolutionsCustom Pricing
Real Starter$153
DocuSign for Realtors$353
  1. per month
  2. none
  3. per month
Additional Pricing Details

SignNow

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$8

SignNow Editions & Modules

Additional Pricing Details

Add comparison