27 Ratings
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Score 8.9 out of 100
48 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Drip Ecommerce CRM

If you're looking to take your email program to the next level with automation, you definitely need to consider Drip. Their support team is always timely and helpful whenever we've needed guidance on the platform or using the API.They are constantly improving their tools. It never feels stagnant or lacking in critical features. Their prebuilt workflows make getting started very easy and you can start driving more revenue almost immediately.
Charles Combs | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
Kaitlin Rawley | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Drip Ecommerce CRM
8.7
BenchmarkONE (formerly Hatchbuck)
7.4
WYSIWYG email editor
Drip Ecommerce CRM
9.4
BenchmarkONE (formerly Hatchbuck)
7.8
Dynamic content
Drip Ecommerce CRM
7.7
BenchmarkONE (formerly Hatchbuck)
7.2
Ability to test dynamic content
Drip Ecommerce CRM
6.1
BenchmarkONE (formerly Hatchbuck)
6.4
A/B testing
Drip Ecommerce CRM
9.0
BenchmarkONE (formerly Hatchbuck)
8.9
Mobile optimization
Drip Ecommerce CRM
7.8
BenchmarkONE (formerly Hatchbuck)
8.9
Email deliverability reporting
Drip Ecommerce CRM
10.0
BenchmarkONE (formerly Hatchbuck)
8.0
List management
Drip Ecommerce CRM
10.0
BenchmarkONE (formerly Hatchbuck)
7.6
Triggered drip sequences
Drip Ecommerce CRM
10.0
BenchmarkONE (formerly Hatchbuck)
7.7
Landing pages
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
4.0

Reporting & Analytics

Drip Ecommerce CRM
7.5
BenchmarkONE (formerly Hatchbuck)
4.9
Dashboards
Drip Ecommerce CRM
8.2
BenchmarkONE (formerly Hatchbuck)
7.0
Standard reports
Drip Ecommerce CRM
8.2
BenchmarkONE (formerly Hatchbuck)
1.0
Custom reports
Drip Ecommerce CRM
6.0
BenchmarkONE (formerly Hatchbuck)
6.8

Lead Management

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.4
Lead nurturing
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.8
Lead scoring and grading
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.6
Data quality management
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.5
Automated sales alerts and tasks
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.7

Campaign Management

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.5
Calendaring
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.9
Event/webinar marketing
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
7.1

Social Media Marketing

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
5.7
Social sharing and campaigns
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.4
Social profile integration
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
5.1

Platform & Infrastructure

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.5
API
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
3.8
Role-based workflow & approvals
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
8.0
Customizability
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.8
Integration with Salesforce.com
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.7
Integration with Microsoft Dynamics CRM
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.9
Integration with SugarCRM
Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.9

Pros

Drip Ecommerce CRM

  • Simplicity + power. Drip is one of the quickest platforms to use in terms of setting up simple drip email sequences. Yet it also packs enormous power if you need to do complex automation.
  • Drip's direct integrations with other systems mean you can easily create hyper-personalized communications and anybody can set this up.
  • Drip's Javascript embed is easy to setup and great for helping to build deeper insights into customer behavior as well as triggering automation.
Steve Palfreyman | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.
David Gurian | TrustRadius Reviewer

Cons

Drip Ecommerce CRM

  • Possibly more email design templates for "new" users to automation, HTML coding, integrations, webhooks, etc.
  • Any supported integration partners are always good to see. They have expanded in this area, recently.
  • Some sort of WYSIWYG, drag-and-drop email editor, wouldn't hurt.
  • Sometimes, when trying to implement advanced HTML coding to an email template, the code doesn't stick, save or format as "native HTML."
Conrad Magalis | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
  • I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
  • The onboarding process was a bit bumpy and took much longer than expected.
Donald G. Purdy, M.A. | TrustRadius Reviewer

Likelihood to Renew

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.7
Based on 23 answers
In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available.As a partner we are looking to grow with Hacthbuck into the future.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Usability

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Reliability and Availability

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.5
Based on 4 answers
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
Donald G. Purdy, M.A. | TrustRadius Reviewer

Support Rating

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 9.1
Based on 6 answers
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Implementation Rating

Drip Ecommerce CRM

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Overall very satisfied. More sample please.
Jim O'Keefe | TrustRadius Reviewer

Alternatives Considered

Drip Ecommerce CRM

Again, this is dependent on the use case. If you are a small- to medium-sized business that doesn't have a sales team, this is likely a great product for you. It is also a good price compared to larger enterprise software. Other software I have used worked better for other companies I worked for, but Drip fits best for my current company.
Jordan Comstock | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently
Leo Woods | TrustRadius Reviewer

Return on Investment

Drip Ecommerce CRM

  • Saves hours of typing redundant emails
  • Helps with our retention based on the constant contact with our current clients
  • Keeps our prospects up to date as we move through the stages of the sales cycle which also increases our capacity to handle more volume.
Matthew Gehrman | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • It saved us time, as we were able to centralize our marketing and sales efforts
  • It helped close more sales, through nurturing funnels
  • Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Drip Ecommerce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Drip Ecommerce CRM Editions & Modules

Additional Pricing Details

BenchmarkONE (formerly Hatchbuck)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BenchmarkONE (formerly Hatchbuck) Editions & Modules

Edition
Lite$391
Core$792
Pro$1393
Enterprise$1994
  1. per month, 1 user, 500 contacts, 2,500 emails/mo.
  2. per month, 2 users, 500 contacts, 2,500 emails/mo.
  3. per month, 5 users, 500 contacts, 2,500 emails/mo.
  4. per month, Unlimited users, 500 contacts, 2,500 emails/mo.
Additional Pricing Details
Listed prices reflect monthly cost for semi-annual billing. Monthly pricing information is available at hatchbuck.com/pricing.

Rating Summary

Likelihood to Recommend

Drip Ecommerce CRM
9.5
BenchmarkONE (formerly Hatchbuck)
6.8

Likelihood to Renew

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
8.7

Usability

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
8.2

Reliability and Availability

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
8.5

Performance

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
6.4

Support Rating

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
9.1

Implementation Rating

Drip Ecommerce CRM
BenchmarkONE (formerly Hatchbuck)
8.2

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