What users are saying about
10 Ratings
41 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.8 out of 100
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

  • ISL Light ranks higher in 1 feature set: Remote Administration

Remote Administration

6.7

FixMe.IT

67%
7.8

ISL Light

78%
ISL Light ranks higher in 12/14 features

Screen sharing

9.0
90%
6 Ratings
8.6
86%
25 Ratings

File transfer

7.0
70%
6 Ratings
8.1
81%
25 Ratings

Instant message

7.0
70%
5 Ratings
7.1
71%
21 Ratings

Access to sleeping/powered-off computers

2.9
29%
3 Ratings
8.0
80%
19 Ratings

Over-the-Internet remote session

9.0
90%
6 Ratings
9.0
90%
25 Ratings

Remote management of servers & workstations

9.0
90%
4 Ratings
8.5
85%
20 Ratings

Session record

6.0
60%
2 Ratings
8.1
81%
18 Ratings

Annotations

4.0
40%
3 Ratings
7.7
77%
16 Ratings

Secure remote access with Smart Card authentication

N/A
0 Ratings
6.2
62%
7 Ratings

Initiate remote control from mobile

N/A
0 Ratings
7.9
79%
18 Ratings

Remote Active Directory® management

N/A
0 Ratings
6.7
67%
9 Ratings

Centralized management dashboard

N/A
0 Ratings
7.7
77%
13 Ratings

Monitoring and Alerts

N/A
0 Ratings
6.4
64%
12 Ratings

Multi-platform remote control

N/A
0 Ratings
8.5
85%
22 Ratings

Attribute Ratings

  • FixMe.IT is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • ISL Light is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

FixMe.IT

90%
6 Ratings
8.9

ISL Light

89%
27 Ratings

Likelihood to Renew

10.0

FixMe.IT

100%
1 Rating
9.1

ISL Light

91%
1 Rating

Usability

FixMe.IT

N/A
0 Ratings
9.1

ISL Light

91%
1 Rating

Support Rating

9.0

FixMe.IT

90%
2 Ratings
9.1

ISL Light

91%
1 Rating

Likelihood to Recommend

Techinline

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Read full review

ISL Online

I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Read full review

Pros

Techinline

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Read full review

ISL Online

  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Read full review

Cons

Techinline

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Read full review

ISL Online

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Read full review

Pricing Details

FixMe.IT

Starting Price

$30 per seat

Editions & Modules

FixMe.IT editions and modules pricing
EditionModules
Monthly subscription$301
Yearly subscription$3002

Footnotes

  1. per seat
  2. per seat

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ISL Light

Starting Price

$0

Editions & Modules

ISL Light editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 19.95 $

    Additional Details

    Likelihood to Renew

    Techinline

    Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
    Read full review

    ISL Online

    This will be the 3rd year of renewal.
    Read full review

    Usability

    Techinline

    No answers on this topic

    ISL Online

    Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
    Read full review

    Support Rating

    Techinline

    It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
    Read full review

    ISL Online

    Only ever needed them when renewing the licence.
    Read full review

    Alternatives Considered

    Techinline

    TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
    Read full review

    ISL Online

    When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription). Also, on the technical side, the software is quite 'lightweight' compared to other offerings.
    Read full review

    Return on Investment

    Techinline

    • During COVID, we simply would not have been able to work without it.
    • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
    • After 11 years, I see no reason to switch.
    Read full review

    ISL Online

    • It has saved us in-person trips to handle situations where seeing the user's screen can get the job done
    • It has allowed management of remote Windows systems that would normally require an on-site user
    • Paying once for the local installation saved licensing fees to competing products.
    Read full review

    Screenshots

    Add comparison