FixMe.IT vs. ISL Light

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
ISL Light
Score 7.8 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across…
$34.90
per month
Pricing
FixMe.ITISL Light
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
Cloud
$34.90
per month
Self-Hosted
$44.90
per month
Pay-per-Use (500 minutes)
$125
per year
Offerings
Pricing Offerings
FixMe.ITISL Light
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
FixMe.ITISL Light
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
ISL Light
8.1
39 Ratings
2% below category average
Screen sharing9.06 Ratings8.637 Ratings
File transfer7.06 Ratings7.736 Ratings
Instant message7.05 Ratings6.831 Ratings
Access to sleeping/powered-off computers2.93 Ratings6.928 Ratings
Over-the-Internet remote session9.06 Ratings8.237 Ratings
Remote management of servers & workstations9.04 Ratings8.830 Ratings
Session record6.02 Ratings8.324 Ratings
Annotations4.03 Ratings8.622 Ratings
Secure remote access with Smart Card authentication00 Ratings7.811 Ratings
Initiate remote control from mobile00 Ratings8.128 Ratings
Remote Active Directory® management00 Ratings8.812 Ratings
Centralized management dashboard00 Ratings8.521 Ratings
Monitoring and Alerts00 Ratings7.718 Ratings
Multi-platform remote control00 Ratings7.931 Ratings
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User Ratings
FixMe.ITISL Light
Likelihood to Recommend
9.0
(6 ratings)
8.6
(39 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
9.0
(1 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
FixMe.ITISL Light
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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ISL Online
If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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ISL Online
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
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Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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ISL Online
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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ISL Online
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
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Usability
Techinline
No answers on this topic
ISL Online
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
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Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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ISL Online
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
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Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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ISL Online
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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ISL Online
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
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ScreenShots

ISL Light Screenshots

Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.