What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
39 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

ISL Light

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

FixMe.IT

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
Christopher Filippi | TrustRadius Reviewer

ISL Light

I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Patrik Lleshaj | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

FixMe.IT
6.7
ISL Light
7.6
Screen sharing
FixMe.IT
9.0
ISL Light
8.4
File transfer
FixMe.IT
7.0
ISL Light
8.0
Instant message
FixMe.IT
7.0
ISL Light
7.1
Access to sleeping/powered-off computers
FixMe.IT
2.9
ISL Light
7.8
Over-the-Internet remote session
FixMe.IT
9.0
ISL Light
9.0
Remote management of servers & workstations
FixMe.IT
9.0
ISL Light
8.6
Session record
FixMe.IT
6.0
ISL Light
8.1
Annotations
FixMe.IT
4.0
ISL Light
7.6
Secure remote access with Smart Card authentication
FixMe.IT
ISL Light
5.4
Initiate remote control from mobile
FixMe.IT
ISL Light
7.9
Remote Active Directory® management
FixMe.IT
ISL Light
6.1
Centralized management dashboard
FixMe.IT
ISL Light
7.5
Monitoring and Alerts
FixMe.IT
ISL Light
6.5
Multi-platform remote control
FixMe.IT
ISL Light
8.7

Pros

FixMe.IT

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Justin Bongard | TrustRadius Reviewer

ISL Light

  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Beits (Eitan) Livneh | TrustRadius Reviewer

Cons

FixMe.IT

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
Mark Fredericks | TrustRadius Reviewer

ISL Light

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Mauricio Amaya | TrustRadius Reviewer

Likelihood to Renew

FixMe.IT

FixMe.IT 10.0
Based on 1 answer
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Justin Bongard | TrustRadius Reviewer

ISL Light

ISL Light 9.1
Based on 1 answer
This will be the 3rd year of renewal.
Anonymous | TrustRadius Reviewer

Usability

FixMe.IT

No score
No answers yet
No answers on this topic

ISL Light

ISL Light 9.1
Based on 1 answer
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Anonymous | TrustRadius Reviewer

Support Rating

FixMe.IT

FixMe.IT 9.0
Based on 1 answer
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
Justin Bongard | TrustRadius Reviewer

ISL Light

ISL Light 9.1
Based on 1 answer
Only ever needed them when renewing the licence.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FixMe.IT

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Nick Tietjen | TrustRadius Reviewer

ISL Light

The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as well.
Michael Babcock | TrustRadius Reviewer

Return on Investment

FixMe.IT

  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
Christopher Filippi | TrustRadius Reviewer

ISL Light

  • Saves time and cost by not needing to travel to client site so much.
  • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
  • We can offer support to more than one client at the same time.
Jernej Praprotnik | TrustRadius Reviewer

Screenshots

Pricing Details

FixMe.IT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FixMe.IT Editions & Modules

Edition
Monthly subscription$301
Yearly subscription$3001
  1. per seat
Additional Pricing Details

ISL Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
19.95 $

ISL Light Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

FixMe.IT
9.0
ISL Light
9.0

Likelihood to Renew

FixMe.IT
10.0
ISL Light
9.1

Usability

FixMe.IT
ISL Light
9.1

Support Rating

FixMe.IT
9.0
ISL Light
9.1

Add comparison