FixMe.IT vs. N-able Take Control

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

Incentivized

I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform

• Unattended access always works
• Deployment through MSI to all PCs in the company
• Stable and dependable. The app never has issues.
• Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
• Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

Incentivized

• Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
• If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.

Incentivized

• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Incentivized

• Performance on low-end machines.
• Verbosity when changing stream quality.
• File manager needs improving, dragging files causes graphical issues.
• Connection time needs to be reduced.
• Ability to adjust re-connection time.
• Integration with more password-storage applications.
• Screen blanking is buggy in some instances and makes the session unusable.

Incentivized

Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

Incentivized

It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

Incentivized

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id

Incentivized

We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes

Incentivized

• During COVID, we simply would not have been able to work without it.
• Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
• After 11 years, I see no reason to switch.

Incentivized

• We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
• Remote access is only a click away saving our techs time
• Reliable connection mean issues are resolved without having to 'fix' the remote access first