FixMe.IT vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.5 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that…
$19
per month
Pricing
FixMe.ITN-able Take Control
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
Take Control
$19
per month
Take Control Plus
$45
per month
Offerings
Pricing Offerings
FixMe.ITN-able Take Control
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Features
FixMe.ITN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
N-able Take Control
8.2
13 Ratings
1% below category average
Screen sharing9.06 Ratings8.712 Ratings
File transfer7.06 Ratings8.513 Ratings
Instant message7.05 Ratings8.311 Ratings
Access to sleeping/powered-off computers2.93 Ratings2.04 Ratings
Over-the-Internet remote session9.06 Ratings8.612 Ratings
Remote management of servers & workstations9.04 Ratings8.512 Ratings
Session record6.02 Ratings10.06 Ratings
Annotations4.03 Ratings8.64 Ratings
Secure remote access with Smart Card authentication00 Ratings8.21 Ratings
Initiate remote control from mobile00 Ratings10.07 Ratings
Remote Active Directory® management00 Ratings8.54 Ratings
Centralized management dashboard00 Ratings8.310 Ratings
Monitoring and Alerts00 Ratings8.310 Ratings
Multi-platform remote control00 Ratings8.910 Ratings
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User Ratings
FixMe.ITN-able Take Control
Likelihood to Recommend
9.0
(6 ratings)
8.5
(13 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
FixMe.ITN-able Take Control
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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N-able
I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
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N-able
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
Read full review
Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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N-able
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
Read full review
N-able
No answers on this topic
Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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N-able
No answers on this topic
Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
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N-able
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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N-able
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home