What users are saying about
23 Ratings
Top Rated
197 Ratings
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
Top Rated
197 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.0

    Flock

    70%

    Fuze

    Feature Set Not Supported
    N/A
    Flock ranks higher in 7/7 features

    Task Management

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    Gantt Charts

    6.0
    60%
    4 Ratings
    N/A
    0 Ratings

    Scheduling

    6.0
    60%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    5.0
    50%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Search

    10.0
    100%
    6 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    5 Ratings
    N/A
    0 Ratings

    Communication

    7.3

    Flock

    73%

    Fuze

    Feature Set Not Supported
    N/A
    Flock ranks higher in 8/8 features

    Chat

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Discussions

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Surveys

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    2 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    6.0
    60%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    5.0
    50%
    5 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    7.8

    Flock

    78%

    Fuze

    Feature Set Not Supported
    N/A
    Flock ranks higher in 8/8 features

    Versioning

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Video files

    7.5
    75%
    6 Ratings
    N/A
    0 Ratings

    Audio files

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.0
    80%
    8 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    6 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.5
    75%
    8 Ratings
    N/A
    0 Ratings

    Device sync

    7.5
    75%
    7 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Flock

    Feature Set Not Supported
    N/A
    7.3

    Fuze

    73%
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.1
    71%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.4
    74%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Call Management

    Flock

    Feature Set Not Supported
    N/A
    7.4

    Fuze

    74%
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.2
    72%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    6.9
    69%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.6
    76%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Flock

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Flock

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.1
    81%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Flock is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.5

    Flock

    85%
    8 Ratings
    7.3

    Fuze

    73%
    115 Ratings

    Likelihood to Renew

    Flock

    N/A
    0 Ratings
    7.2

    Fuze

    72%
    20 Ratings

    Usability

    10.0

    Flock

    100%
    1 Rating
    7.3

    Fuze

    73%
    12 Ratings

    Availability

    Flock

    N/A
    0 Ratings
    8.9

    Fuze

    89%
    4 Ratings

    Performance

    Flock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    8.8

    Flock

    88%
    6 Ratings
    7.1

    Fuze

    71%
    161 Ratings

    In-Person Training

    Flock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Flock

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    Flock

    N/A
    0 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Configurability

    Flock

    N/A
    0 Ratings
    8.6

    Fuze

    86%
    3 Ratings

    Ease of integration

    Flock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Product Scalability

    Flock

    N/A
    0 Ratings
    7.7

    Fuze

    77%
    3 Ratings

    Vendor post-sale

    Flock

    N/A
    0 Ratings
    8.4

    Fuze

    84%
    3 Ratings

    Vendor pre-sale

    Flock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Likelihood to Recommend

    Flock

    Flock provides a casual as well as professional approach. Prevents the hassles of communicating over phones. Once logged out the employee will not be disturbed after work hours. All the information, messages, and data that have been communicated to date are secure & can be accessed anytime. A great channel to pass on information to all the employees within an instant.
    Read full review

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Read full review

    Pros

    Flock

    • Real-time communication is perfect.
    • The mobile apps really let us take everything on the go.
    • It integrates perfectly with our calendar.
    Read full review

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Read full review

    Cons

    Flock

    • Flock's video and audio quality is sometimes poor as a result of poor internet connectivity
    • It has a messaging limit of 10,000 messages which makes it hard for us to keep messages for future reference
    Read full review

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Read full review

    Pricing Details

    Flock

    Starting Price

    Editions & Modules

    Flock editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Fuze

      Starting Price

      $15 per month

      Editions & Modules

      Fuze editions and modules pricing
      EditionModules
      US Outbound$0.021
      Fuze Meetings152

      Footnotes

      1. Per Minute
      2. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      https://www.fuze.com/fuze-plans

      Likelihood to Renew

      Flock

      No answers on this topic

      Fuze

      Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
      Read full review

      Usability

      Flock

      The user interface is fantastic and that makes it easier for all the users
      Read full review

      Fuze

      Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
      Read full review

      Reliability and Availability

      Flock

      No answers on this topic

      Fuze

      We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
      Read full review

      Performance

      Flock

      No answers on this topic

      Fuze

      Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
      Read full review

      Support Rating

      Flock

      We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
      Read full review

      Fuze

      Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
      Read full review

      In-Person Training

      Flock

      No answers on this topic

      Fuze

      At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
      Read full review

      Online Training

      Flock

      No answers on this topic

      Fuze

      Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
      Read full review

      Implementation Rating

      Flock

      No answers on this topic

      Fuze

      Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
      Read full review

      Alternatives Considered

      Flock

      I did not like Google Hangouts. Hangouts is more geared toward personal communication instead of business related communication. Flock is also a lot easier to use and has more options related to a business setting.
      Read full review

      Fuze

      Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
      Read full review

      Scalability

      Flock

      No answers on this topic

      Fuze

      Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
      Read full review

      Return on Investment

      Flock

      • It did provide a creative space for conversation and this does equal a great return on investment, considering the investment is free for the base use.
      • For the team members who enjoyed using it, it helped them save time in their day by having a repository for notes and creative ideas.
      Read full review

      Fuze

      • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
      • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
      Read full review

      Add comparison