What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
202 Ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

Flock

Flock might be useful in community work or in college communications. It can also be used in start-ups where the cost would be a factor. Flock needs to up its game if it really wants to compete with giants like Slack. For large companies, Flock should be not be used as there are better alternatives to it in the market.
Anonymous | TrustRadius Reviewer

Fuze

Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Howard Feist | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Flock
7.9
Fuze
Task Management
Flock
6.6
Fuze
Gantt Charts
Flock
10.0
Fuze
Scheduling
Flock
8.6
Fuze
Workflow Automation
Flock
7.5
Fuze
Mobile Access
Flock
7.7
Fuze
Search
Flock
6.4
Fuze
Visual planning tools
Flock
8.3
Fuze

Communication

Flock
8.7
Fuze
Chat
Flock
8.6
Fuze
Notifications
Flock
8.4
Fuze
Discussions
Flock
7.9
Fuze
Surveys
Flock
9.8
Fuze
Internal knowledgebase
Flock
7.7
Fuze
Integrates with GoToMeeting
Flock
10.0
Fuze
Integrates with Gmail and Google Hangouts
Flock
8.0
Fuze
Integrates with Outlook
Flock
9.2
Fuze

File Sharing & Management

Flock
8.8
Fuze
Versioning
Flock
6.9
Fuze
Video files
Flock
9.4
Fuze
Audio files
Flock
9.4
Fuze
Document collaboration
Flock
9.2
Fuze
Access control
Flock
8.2
Fuze
Advanced security features
Flock
9.4
Fuze
Integrates with Google Drive
Flock
9.8
Fuze
Device sync
Flock
8.0
Fuze

Cloud PBX

Flock
Fuze
7.4
Hosted PBX
Flock
Fuze
7.3
Multi-level Interactive Voice Response (IVR)
Flock
Fuze
7.1
User templates
Flock
Fuze
7.0
Call reports
Flock
Fuze
7.5
Directory of employee names
Flock
Fuze
7.9

Call Management

Flock
Fuze
7.6
Answering rules
Flock
Fuze
7.5
Call recording
Flock
Fuze
7.1
Call park
Flock
Fuze
7.9
Message alerts
Flock
Fuze
7.8

VoIP system collaboration

Flock
Fuze
8.0
Video conferencing
Flock
Fuze
7.6
Audio conferencing
Flock
Fuze
8.5

Mobile apps

Flock
Fuze
8.2
Mobile app for iOS
Flock
Fuze
8.1
Mobile app for Android
Flock
Fuze
8.3

Pros

Flock

  • Real-time communication is perfect.
  • The mobile apps really let us take everything on the go.
  • It integrates perfectly with our calendar.
Anthony Zurica | TrustRadius Reviewer

Fuze

  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Wendy Wilcox | TrustRadius Reviewer

Cons

Flock

  • Flock's video and audio quality is sometimes poor as a result of poor internet connectivity
  • It has a messaging limit of 10,000 messages which makes it hard for us to keep messages for future reference
Benard Wambua | TrustRadius Reviewer

Fuze

  • Desktop application stability and compatibility with certain hardware
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using finger or stylus.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.4
Based on 19 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
Anonymous | TrustRadius Reviewer

Usability

Flock

Flock 10.0
Based on 1 answer
The user interface is fantastic and that makes it easier for all the users
Benard Wambua | TrustRadius Reviewer

Fuze

Fuze 7.3
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.6
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Flock

Flock 8.9
Based on 4 answers
We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
Sasha Jacobsen | TrustRadius Reviewer

Fuze

Fuze 6.8
Based on 94 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
John Dennis | TrustRadius Reviewer

In-Person Training

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.8
Based on 119 answers
Personally I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Danielle Bulla | TrustRadius Reviewer

Alternatives Considered

Flock

I did not like Google Hangouts. Hangouts is more geared toward personal communication instead of business related communication. Flock is also a lot easier to use and has more options related to a business setting.
Kristen Reeves | TrustRadius Reviewer

Fuze

Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Justin Lacroix | TrustRadius Reviewer

Scalability

Flock

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.1
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Flock

  • It did provide a creative space for conversation and this does equal a great return on investment, considering the investment is free for the base use.
  • For the team members who enjoyed using it, it helped them save time in their day by having a repository for notes and creative ideas.
Tim Mack | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Pricing Details

Flock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Flock Editions & Modules

Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Fuze Meetings$152
  1. Per Minute
  2. Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

Add comparison