Ginger Software, headquartered in Boston, helps users communicate with AI-based writing tools. It corrects mistakes based on context and works on the sentence level, not just locally. Ginger’s translate function is integrated into their extensions, mobile & desktop apps. The user chooses a language and input the text to be translated. The language translation software can be used to communicate with others or to improve one's own English skills.
$0
per month
Higher Logic Thrive
Score 7.1 out of 10
N/A
Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.
It [Ginger] is a perfect tool for daily work because it has allowed us to create and write better content with exceptional writing and excellent grammar. It has an MS Word add-on [and] our team has used it through a desktop application and mobile. It has proven to be an appropriate platform for all companies; the API has allowed us to deeply review all the grammar, and each document or HTML pages to correct any type of error.
Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
[It] allows you to create sentences with the use of various keywords, synonyms, and the best expressions that help create a perfect sentence.
It has exceptional features and functions powered by the best AI technology.
This platform can be used from any device and through the web, it provides you with tools such as Linkedin, Facebook, Outlook, Gmail, Salesforce, among others.
You can receive recommendations from Ginger no matter what you are doing in your browser.
Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
In the Company, we have worked for a year with the application and we have not found fault in it and we like everything that it allows us to do immediately and with great ease since its handling of spelling makes it very efficient, which wakes that our intelligence is better artificially.
Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
The software is not that simple to use when you have to get volunteers involved in the content assembly process. The content management system that is native to Higher Logic could improve to make the task of training volunteers far easier. Given its simplicity, it is hard for the system to rival more developed websites that use advanced CMS software.
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Have used Grammarly ealrier which is also a good tool available in market. If comparing the cost thing then i believe GInger is a bit costly [Premium/Buisness] version compare to Grammarly. However, In my opinion it is completely dependent on the end user that how comfortable they are while using a software/API like this. For me, Ginger is the first option to use for my learning/writing skills.
We are just in the early stages of looking into HubSpot Service Hub to determine if it will be a viable replacement for Higher Logic Community. We have other uses for the ServiceHub so there is an appeal to have it be a "one stop shop" for us. The big question however is how it will stack up to Higher Logic for the online communities. Candidly, while Higher Logic may be tough to beat in this area, it is something we will be looking closely at in the next 12 months.
