What users are saying about
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Top Rated
482 Ratings
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Top Rated
2179 Ratings

Google Workspace (formerly G Suite)

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Top Rated
482 Ratings
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Score 9.2 out of 100

Mailchimp

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Top Rated
2179 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Google Workspace (formerly G Suite)

Since our company is structured around Google Workspace at the moment, it is well suited for our entire workflow. I do have concerns though, for when it comes time for our company to have our own intranet built and how well the data migration will be from Google Workspace to that intranet that gets built.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp is well suited for small-to-medium sized organizations that need an email marketing platform. Mailchimp makes it easy for new users to set up email collection to a list and then follow-up with that list via nicely designed email templates. Mailchimp is less appropriate for larger businesses that a more intricate setup and automation
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Google Workspace (formerly G Suite)
Mailchimp
8.1
WYSIWYG email editor
Google Workspace (formerly G Suite)
Mailchimp
8.4
Dynamic content
Google Workspace (formerly G Suite)
Mailchimp
7.9
Ability to test dynamic content
Google Workspace (formerly G Suite)
Mailchimp
8.0
Landing pages
Google Workspace (formerly G Suite)
Mailchimp
7.8
A/B testing
Google Workspace (formerly G Suite)
Mailchimp
8.1
Mobile optimization
Google Workspace (formerly G Suite)
Mailchimp
8.3
Email deliverability reporting
Google Workspace (formerly G Suite)
Mailchimp
8.7
List management
Google Workspace (formerly G Suite)
Mailchimp
8.2
Triggered drip sequences
Google Workspace (formerly G Suite)
Mailchimp
7.9

Lead Management

Google Workspace (formerly G Suite)
Mailchimp
9.1
Lead nurturing
Google Workspace (formerly G Suite)
Mailchimp
6.3
Lead scoring and grading
Google Workspace (formerly G Suite)
Mailchimp
10.0
Data quality management
Google Workspace (formerly G Suite)
Mailchimp
10.0
Automated sales alerts and tasks
Google Workspace (formerly G Suite)
Mailchimp
10.0

Campaign Management

Google Workspace (formerly G Suite)
Mailchimp
10.0
Calendaring
Google Workspace (formerly G Suite)
Mailchimp
10.0
Event/webinar marketing
Google Workspace (formerly G Suite)
Mailchimp
10.0

Social Media Marketing

Google Workspace (formerly G Suite)
Mailchimp
10.0
Social sharing and campaigns
Google Workspace (formerly G Suite)
Mailchimp
10.0
Social profile integration
Google Workspace (formerly G Suite)
Mailchimp
10.0

Reporting & Analytics

Google Workspace (formerly G Suite)
Mailchimp
7.7
Dashboards
Google Workspace (formerly G Suite)
Mailchimp
7.7
Standard reports
Google Workspace (formerly G Suite)
Mailchimp
8.3
Custom reports
Google Workspace (formerly G Suite)
Mailchimp
7.2

Platform & Infrastructure

Google Workspace (formerly G Suite)
Mailchimp
8.2
API
Google Workspace (formerly G Suite)
Mailchimp
8.8
Role-based workflow & approvals
Google Workspace (formerly G Suite)
Mailchimp
10.0
Customizability
Google Workspace (formerly G Suite)
Mailchimp
5.7
Integration with Salesforce.com
Google Workspace (formerly G Suite)
Mailchimp
8.2
Integration with Microsoft Dynamics CRM
Google Workspace (formerly G Suite)
Mailchimp
8.2
Integration with SugarCRM
Google Workspace (formerly G Suite)
Mailchimp
8.2

Pros

Google Workspace (formerly G Suite)

  • Google's service integration is seamless. Sharing files and documents with team members and clients couldn't be simpler. We can limit file sharing and access as needed.
  • As expected, Google Workspace integrates perfectly with Android phones allowing for a seamless mobile experience. Integration with iOS is also good.
  • Spam protection is second to none. I cannot remember ever finding a spam message in my inbox!
  • Google has a good reputation for email deliverability making it less likely your outbound mail ends up in someone's spam folder.
  • Google Workspace allows you to host multiple domains and alias domains on your account.
  • There is a robust set of tools to allow routing of mail to different mailboxes.
  • Collaboration is so easy with Workplace. Real time editing of documents is flawless. When chatting with collaborators, I can see their changes as they make them with no delay.
Anonymous | TrustRadius Reviewer

Mailchimp

  • Lead forms and Landing Pages are easy to create and manage
  • It's possible to customize the email templates within the HTML for a truly custom experience, if wanted.
  • The option to use journeys, which is available in most of the larger email platforms like HubSpot or SalesForce Marketing Cloud, is really handy, and much more affordable than using some of the larger platforms.
  • It easily integrates with most other major digital tools.
Annette Giordano | TrustRadius Reviewer

Cons

Google Workspace (formerly G Suite)

  • I have several Workspace accounts, and it can be kind of annoying to switch between them. For example, if I click in my work email but my Chrome defaults to my personal Workspace, I have to open the file differently or log in and out of the other account.
  • Meet is my least favorite feature. I find it very subpar to Zoom in both ease and picture resolution. It's harder to tell when you're sharing your screen and you can't see comments if you're presenting.
  • Google My Business can be difficult to navigate. I frequently forget where features are and have to hunt around for them.
Kristi Porter | TrustRadius Reviewer

Mailchimp

  • Tagging and audiences could be improved upon. while easy to workaround (if you have the brain for that), I do wish I were able to segment subscribers a bit better.
  • While I understand the pricing, I wish it were tiered differently. Getting penalized for being more successful and increasing your audience size is both a blessing and a curse. If anything, I wish the tiers were divided into more levels, allowing for someone to increase subscribers but not have to pay a substantial amount more until they reach the next tier limit
  • marketing automations would be something worth developing more.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Google Workspace (formerly G Suite)

Google Workspace (formerly G Suite) 10.0
Based on 3 answers
There is no better solution for cloud storage and real time collaboration. The amount of features included in G Suite is unmatched and out of other things we’ve tried over the years, nothing comes close to being as great of a tool.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 9.2
Based on 49 answers
We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
Harrison Pershing | TrustRadius Reviewer

Usability

Google Workspace (formerly G Suite)

Google Workspace (formerly G Suite) 9.0
Based on 4 answers
On the user end, it's great, probably some of the most user friendly products out there. On the admin side, it can get a little more arcane, but it's still better than a lot of other services. At worst I wrangle some CSVs to perform mass changes, but it's a far cry from the days of Powershell scripts or purely manual entry.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 8.6
Based on 267 answers
The UI is not intuitive at first, but once you get going you figure out where things are. When we first started using MailChimp for the onboarding process there was a lot of confusion as they had just changed their terminology and the support team was out of sync with the documentation.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Google Workspace (formerly G Suite)

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Performance

Google Workspace (formerly G Suite)

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Support Rating

Google Workspace (formerly G Suite)

Google Workspace (formerly G Suite) 8.2
Based on 15 answers
My experiences of getting support have been positive. Calling in is not overly difficult, but it does require getting a PIN. The knowledge of those responding to the calls has been impressive. I have managed to work with them to fix two Google bugs that I had identified. These bugs required a some technical expertise and the support staff were able to understand the issue and forward the concerns to the appropriate persons. The first bug was fixed with 24 hours. The second bug took a little longer, but it was also more complicated to reproduce.
Anonymous | TrustRadius Reviewer

Mailchimp

Mailchimp 10.0
Based on 16 answers
Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
Valie Robbins | TrustRadius Reviewer

Implementation Rating

Google Workspace (formerly G Suite)

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Alternatives Considered

Google Workspace (formerly G Suite)

They are different. Over the years, one has had better support than the other. Google support is good, there have been times Microsoft support was awful, and times when it was significantly better. For me, Outlook is just a drain on resources. Word is that my primary word processor anyway, so I don't feel like I'm losing much. SharePoint seems capable of a lot, and exchange certainly is capable of a lot, but it requires so much configuration, even for a small business, that return on investment seems quicker and easier with Google Workspace. For those who absolutely need a completely Microsoft environment, Office 365 has that, Google Workspace does not. Still, I prefer Google Workspace over Office 365.
Dana Friedman | TrustRadius Reviewer

Mailchimp

I used MailKitchen earlier but my experience was very bad with it. That was not at all user friendly software. The email bounce rate was very high in that software. After that I signed up in Mailchimp and I was amazed to see its user interface. Its very easy to understand and It has all the features to create a good email campaign.
Vijendr Warankar | TrustRadius Reviewer

Scalability

Google Workspace (formerly G Suite)

No score
No answers yet
No answers on this topic

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Return on Investment

Google Workspace (formerly G Suite)

  • Zero to no time managing tools allows us to focus on work saving us time and money
  • Google Workspace allowed us to seamlessly transition to a fully remote workforce when the Coronavirus pandemic started - no lost time or productivity.
  • Easily able to extend our workspace and add features, e.g. Voice, saving us time implementing other services.
Anonymous | TrustRadius Reviewer

Mailchimp

  • It has allowed us to save over $100/month that we were paying another email platform, wherein we could just use the free version of Mailchimp
  • It has improved communication with reps and therefore less time and money spent on distractions and unnecessary communications.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Google Workspace (formerly G Suite)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Workspace (formerly G Suite) Editions & Modules

Edition
Business Starter$61
Business Standard$121
Business Plus$181
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Google Workspace (formerly G Suite)
9.1
Mailchimp
8.4

Likelihood to Renew

Google Workspace (formerly G Suite)
10.0
Mailchimp
9.2

Usability

Google Workspace (formerly G Suite)
9.0
Mailchimp
8.6

Reliability and Availability

Google Workspace (formerly G Suite)
Mailchimp
10.0

Performance

Google Workspace (formerly G Suite)
Mailchimp
10.0

Support Rating

Google Workspace (formerly G Suite)
8.2
Mailchimp
10.0

Implementation Rating

Google Workspace (formerly G Suite)
Mailchimp
8.8

Scalability

Google Workspace (formerly G Suite)
Mailchimp
9.3

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