Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grasshopper
Score 8.2 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
GrasshopperWebex App
Editions & Modules
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
GrasshopperWebex App
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
GrasshopperWebex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Grasshopper
9.7
46 Ratings
20% above category average
Webex App
-
Ratings
Hosted PBX9.423 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
User templates10.019 Ratings00 Ratings
Call reports9.433 Ratings00 Ratings
Directory of employee names9.434 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Grasshopper
9.6
51 Ratings
14% above category average
Webex App
-
Ratings
Answering rules9.247 Ratings00 Ratings
Call recording9.622 Ratings00 Ratings
Call park9.812 Ratings00 Ratings
Call screening10.036 Ratings00 Ratings
Message alerts9.243 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Grasshopper
7.9
12 Ratings
1% below category average
Webex App
-
Ratings
Video conferencing7.93 Ratings00 Ratings
Audio conferencing7.77 Ratings00 Ratings
Video screen sharing8.23 Ratings00 Ratings
Instant messaging8.09 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Grasshopper
8.9
48 Ratings
10% above category average
Webex App
-
Ratings
Mobile app for iOS8.935 Ratings00 Ratings
Mobile app for Android8.929 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Grasshopper
-
Ratings
Webex App
7.7
567 Ratings
1% below category average
Task Management00 Ratings7.4320 Ratings
Gantt Charts00 Ratings7.8149 Ratings
Scheduling00 Ratings8.5441 Ratings
Workflow Automation00 Ratings7.2213 Ratings
Mobile Access00 Ratings8.6532 Ratings
Search00 Ratings7.3448 Ratings
Visual planning tools00 Ratings6.9239 Ratings
Communication
Comparison of Communication features of Product A and Product B
Grasshopper
-
Ratings
Webex App
8.2
610 Ratings
3% above category average
Chat00 Ratings8.7600 Ratings
Notifications00 Ratings8.8591 Ratings
Discussions00 Ratings8.8543 Ratings
Surveys00 Ratings7.9295 Ratings
Internal knowledgebase00 Ratings7.6268 Ratings
Integrates with GoToMeeting00 Ratings9.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings5.4175 Ratings
Integrates with Outlook00 Ratings9.3382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Grasshopper
-
Ratings
Webex App
7.8
524 Ratings
1% below category average
Versioning00 Ratings8.0310 Ratings
Video files00 Ratings7.8451 Ratings
Audio files00 Ratings8.4452 Ratings
Document collaboration00 Ratings7.8425 Ratings
Access control00 Ratings8.5330 Ratings
Advanced security features00 Ratings8.5338 Ratings
Integrates with Google Drive00 Ratings4.7169 Ratings
Device sync00 Ratings8.5309 Ratings
Best Alternatives
GrasshopperWebex App
Small Businesses
CloudTalk
CloudTalk
Score 8.5 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.5 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrasshopperWebex App
Likelihood to Recommend
7.8
(56 ratings)
8.7
(677 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(30 ratings)
Usability
6.0
(1 ratings)
8.9
(392 ratings)
Availability
-
(0 ratings)
7.6
(10 ratings)
Performance
-
(0 ratings)
8.6
(10 ratings)
Support Rating
9.0
(42 ratings)
8.0
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.5
(6 ratings)
Implementation Rating
-
(0 ratings)
6.7
(13 ratings)
Configurability
-
(0 ratings)
7.0
(12 ratings)
Ease of integration
-
(0 ratings)
8.4
(9 ratings)
Product Scalability
-
(0 ratings)
8.3
(9 ratings)
Vendor post-sale
-
(0 ratings)
8.7
(8 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(9 ratings)
User Testimonials
GrasshopperWebex App
Likelihood to Recommend
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Cisco
I would really recommend Webex App to any of colleague or recommend the company's management to start using Webex App for virtual meeting in their organization as once the Webex App is installed in the system and most probably working professionals have access to high quality internet, it becomes extremely user-friendly and convenient to have a call with any of the team member of the organization.
Read full review
Pros
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Cisco
  • Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
  • The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
  • The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
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Usability
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
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Online Training
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
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Scalability
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots