Helpjuice vs. TeamSupport

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
TeamSupport
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.
$25
per month
Pricing
HelpjuiceTeamSupport
Editions & Modules
No answers on this topic
Support Desk
$40
Per User per Month
Enterprise
$55
Per User per Month
Offerings
Pricing Offerings
HelpjuiceTeamSupport
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$2,000 per installation
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.Pricing is based on annual billing
More Pricing Information
Community Pulse
HelpjuiceTeamSupport
Top Pros
Top Cons
Features
HelpjuiceTeamSupport
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
6.5
2 Ratings
19% below category average
TeamSupport
9.1
11 Ratings
14% above category average
Organize and prioritize service tickets6.01 Ratings9.611 Ratings
Expert directory7.02 Ratings7.01 Ratings
Subscription-based notifications7.01 Ratings10.05 Ratings
ITSM collaboration and documentation6.02 Ratings00 Ratings
Ticket creation and submission5.01 Ratings9.611 Ratings
Ticket response8.01 Ratings9.611 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
8.0
3 Ratings
3% above category average
TeamSupport
9.1
11 Ratings
16% above category average
External knowledge base8.02 Ratings8.77 Ratings
Internal knowledge base8.03 Ratings9.410 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
7.6
2 Ratings
1% below category average
TeamSupport
9.7
11 Ratings
23% above category average
Customer portal8.02 Ratings10.09 Ratings
IVR6.01 Ratings00 Ratings
Social integration8.01 Ratings9.04 Ratings
Email support8.01 Ratings10.011 Ratings
Help Desk CRM integration8.01 Ratings10.07 Ratings
Best Alternatives
HelpjuiceTeamSupport
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceTeamSupport
Likelihood to Recommend
8.5
(3 ratings)
7.3
(57 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(14 ratings)
Usability
-
(0 ratings)
8.9
(8 ratings)
Availability
-
(0 ratings)
1.8
(4 ratings)
Performance
-
(0 ratings)
7.3
(5 ratings)
Support Rating
-
(0 ratings)
9.3
(8 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
7.7
(3 ratings)
Implementation Rating
-
(0 ratings)
7.5
(6 ratings)
Product Scalability
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
HelpjuiceTeamSupport
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
TeamSupport
TeamSupport is a great ticketing/help desk platform for small companies. It gets the job done and allows for multiple teams to manage workloads. It is not best for bigger organizations as there are lots of lacking features (mobile app, integrations, robust Jira/Confluence like system). The support for TeamSupport is great too. They usually get in touch with customers quickly when the system is down and they resolve issues quickly as well.
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Pros
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
Read full review
TeamSupport
  • There were other customer support software companies that I looked into at first, however TeamSupport provided exceptional customer service themselves. I paid close attention to how they handled me as a customer to see if they were a company that would understand my desire to give exceptional customer service to my clients and if they had the tools to make the experience easy. Every interaction with them was very positive.
  • Since we needed TeamSupport's software embedded into our software application to give our users easy access to the support tools, the staff at TeamSupport needed to answer many questions and work with our developers to make this possible. They were always willing to take the extra step to ensure a smooth set up.
  • As we continue with TeamSupport, I am especially impressed with the sincerity of the CEO, Robert C. Johnson, and his commitment to us so that together we can deliver exceptional customer support.
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Cons
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Read full review
TeamSupport
  • We would like to see a structure to the ticket numbering system. In a previous system we had a numbering system like this mmddyy-xxxxxx This was very easy to see when a ticket was created based on just it's number. Currently with TeamSupport they assign a random number to tickets that is not very informative without a created date field.
  • Reports are nice but lack some rollup capabilities that are needed. Any given report can only work against two data tables at max. This is a limitation that we had to create custom contact fields to get around. They store phone, address and base contact info in separate tables. This makes it impossible with a standard system to create a report of all tickets along with the ticket and contact information in one report. The previous system we were on, allowed you to tie as many related data tables together that was needed to create one high level report.
  • Need Ability to notify external users of ticket activity in regions. So what I mean is we have FAE's in the field that want to know what their customers are asking for their region. They don't want or need a TeamSupport account but want simple e-mails of activity. This has been a lost feature for us going to a new system. I have to create a manual report each week and forward to the people that want this kind of information.
  • Ticket Automation rules will only run against a ticket one time. I understand why they did this to prevent uncontrolled loops but it would be nice to be able to set a limit that was greater than one. This limitation often causes us to have to write multiple rules to handle certain ticket cases.
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Likelihood to Renew
Helpjuice
No answers on this topic
TeamSupport
We are very likely to renew. We have been using TeamSupport for years and have tested a few other ticketing software solutions. We utilize several project management solutions to date and are always looking for better more efficient ways. Team Support is great at working with us and allows us to report issues well.
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Usability
Helpjuice
No answers on this topic
TeamSupport
I think some things could be a little more user-friendly: specifically the dashboard. Although it's fantastic and makes life so much nicer, I'd like to have more control on it's customization. I'd like to be able to default what's collapsed and what's expanded...instead of everything expanding by default each time I load it. But the portal offers great tools and guides on workarounds.
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Reliability and Availability
Helpjuice
No answers on this topic
TeamSupport
Again while most of the time I CAN access your server, it's offline enough that I can't count on having the software available to me 24/7
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Performance
Helpjuice
No answers on this topic
TeamSupport
It is a feature heavy web application, thus speed can be compromised sometimes dependent on availability of a quality internet connection
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Support Rating
Helpjuice
No answers on this topic
TeamSupport
TeamSupport's ease of use and the way it benefited our company overall. From cost improvements, ROI, and overall management of team members it gets high marks. We are better able to support our customer base by providing improved support in a more timely fashion. The End User view of IT Support overall has improved just through using this platform in our company.
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In-Person Training
Helpjuice
No answers on this topic
TeamSupport
Able to get hands on training and ask questions.
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Online Training
Helpjuice
No answers on this topic
TeamSupport
Not much training was offered, but it was always provided when we requested it
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Implementation Rating
Helpjuice
No answers on this topic
TeamSupport
Data import was the most difficult hurdle for us to get over. The mass import was handled through an Excel spreadsheet. TeamSupport doesn't use Microsoft Office products for the most part so they were relying on Google Docs which has limitations over Excel. Special characters and html in import cells can be a issue with importing. When creating a data export from your current system, special care needs to be taken so that the data is able to be processed into TeamSupport without issues.
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Alternatives Considered
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
Read full review
TeamSupport
TeamSupport is a much more modern, intuitive and user-friendly version of NetSuite with many additional bells and whistles. NetSuite has a business only facade with a rather clunky interface and system. TeamSupport compares favorably and meets business needs while being a much more advanced and modern solution.
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Scalability
Helpjuice
No answers on this topic
TeamSupport
TS keeps adding new features without making sure the program is reliable as-is. The program is frequently offline which makes for significant frustration on my part
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Return on Investment
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
Read full review
TeamSupport
  • TeamSupport has improved our team's response times. We are able to address all requests within a short time of receiving them.
  • TeamSupport allows us to effectively manage workflow.
  • The program provides us with a certain level of accountability, and requires that we be meticulous in our work.
Read full review
ScreenShots

Helpjuice Screenshots

Screenshot of MatterScreenshot of IntercomScreenshot of IdeoScreenshot of PagelinesScreenshot of JobberScreenshot of Hightower

TeamSupport Screenshots

Screenshot of Ticket PageScreenshot of Customer AlertsScreenshot of DashboardScreenshot of Screen & Video RecordingScreenshot of Embeddable Customer PortalScreenshot of Products & Versions