What users are saying about
Top Rated
115 Ratings
14 Ratings
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Score 5.8 out of 100
Top Rated
115 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • VanillaSoft is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

High Velocity Sales

50%
5 Ratings
8.5

VanillaSoft

85%
89 Ratings

Likelihood to Renew

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Usability

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Availability

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Performance

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
3 Ratings

Support Rating

High Velocity Sales

N/A
0 Ratings
8.9

VanillaSoft

89%
6 Ratings

In-Person Training

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Online Training

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Implementation Rating

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
5 Ratings

Configurability

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Ease of integration

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
1 Rating

Product Scalability

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor post-sale

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Vendor pre-sale

High Velocity Sales

N/A
0 Ratings
9.0

VanillaSoft

90%
2 Ratings

Likelihood to Recommend

Salesforce

HVS comes across as an early stage cadence management too and feels steps behind competitors in the space. It has great integration with Salesforce, being a Salesforce-owned platform this makes sense. It does a nice job making it easy to move between cadences with a clean list and sublisting design. This is largely where the benefits of HVS end. Currently, it is severely lacking features of some of the other cadence management tools. It is difficult to access important information like call notes, call disposition and history of outreach. It's there -- it's not easy to quick glance and see. A couple other misses are lacking account news -- Salesforce has account news on a tab but it rarely seems to pull press releases or relevant information. It really needs the ability to sort prospects within a cadence by account, time zone, or even by tag/star/priority. There is no simple way to see statistics from outreach across the board on a micro or macro level -- particularly without having the proper reports or dashboards setup for you in SF. Overall, HVS is functional but not bringing a lot of the luxury features that feel built in with other tools. The lack of these features does not make it impossible to get work done but it does affect productivity and the ability to move quickly during prospecting and outreach blocks. The only silver lining, and one that does not bring a lot of comfort at this exact moment, is that this is a Salesforce property. I can only imagine that SF has its eye on improving HVS and turning it into a really effective, highly competitive outreach tool.
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VanillaSoft

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
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Pros

Salesforce

  • A good perspective of the pipeline, not just for one region, but for the entire global transaction. The simplicity with which these transactions may be updated in a timely and effective manner.
  • It's simple to get your settings with the tool, especially if you're a new user because the training resources are quite useful.
  • Interaction with colleagues from other divisions to expedite internal sales procedures.
  • Connectivity to other platforms is simple, and there's a lot of opportunities for customization.
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VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
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Cons

Salesforce

  • Loads of room for improvement; the entire UI, in fact. Please make it easier to make edits after a cadence has been activated, add prospects to cadences, and create the cadences in the first place.
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VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
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Pricing Details

High Velocity Sales

Starting Price

Editions & Modules

High Velocity Sales editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VanillaSoft

    Starting Price

    Editions & Modules

    VanillaSoft editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

      Likelihood to Renew

      Salesforce

      No answers on this topic

      VanillaSoft

      We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
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      Usability

      Salesforce

      No answers on this topic

      VanillaSoft

      The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished.
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      Reliability and Availability

      Salesforce

      No answers on this topic

      VanillaSoft

      It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
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      Performance

      Salesforce

      No answers on this topic

      VanillaSoft

      I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well.
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      Support Rating

      Salesforce

      No answers on this topic

      VanillaSoft

      Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
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      In-Person Training

      Salesforce

      No answers on this topic

      VanillaSoft

      It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
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      Online Training

      Salesforce

      No answers on this topic

      VanillaSoft

      It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
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      Implementation Rating

      Salesforce

      No answers on this topic

      VanillaSoft

      Our implementation was very easy.
      Read full review

      Alternatives Considered

      Salesforce

      Don't have any experience with similar products.
      Read full review

      VanillaSoft

      VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
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      Scalability

      Salesforce

      No answers on this topic

      VanillaSoft

      VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs.
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      Return on Investment

      Salesforce

      • I can't speak for the overall business since I am a rep using HVS but overall I believe it has had a negative impact.
      • It has led to more complicated processes with less accessible information about the prospects we're calling
      • On the positive side, it is nice to have a tool deeply integrated with Salesforce. I just wish it took better advantage of that deep integration by putting day-to-day info at my fingertips.
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      VanillaSoft

      • Ability to contact more clients each day.
      • The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking.
      • Increased sales from the calendar setting and saving my notes.
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      Screenshots

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