Hopin vs. Webex Events (formerly Socio)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hopin
Score 8.2 out of 10
N/A
Hopin is an online events platform from the company of the same name in London, that provides tools for virtual events, or hybrid events, like ticketing and registration, limitless event rooms, an expo hall, chat, and networking, as well as event branding and attendee engagement tools. Integrations with online registration tools - such as Cvent, Marketo, Pardot, Eloqua, and Eventbrite add event registrations to Hopin. Hopin also provides a mobile that app that supports video networking, real…
$83.25
per month
Webex Events (formerly Socio)
Score 8.6 out of 10
N/A
Webex Events (formerly Socio) gives event professionals event tech to power every stage of the event planning & execution process.N/A
Pricing
HopinWebex Events (formerly Socio)
Editions & Modules
Starter
$83.25
per month
Growth
$667.00
per month
Business
Contact Sales
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
HopinWebex Events (formerly Socio)
Free Trial
NoNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HopinWebex Events (formerly Socio)
Considered Both Products
Hopin
Chose Hopin
Hopin is an all in one platform, that requires little integration. They are building and updating the product more and more each day so that it's the platform has all the features that you need. From registration to hosting the event, to post-event reporting, Hopin has it all. …
Webex Events (formerly Socio)
Chose Webex Events (formerly Socio)
It was a close call, but the deciding factor was the unmatched support we got with Socio. At Hopin, we would have to pay thousands extra to have support from their team (with building the site, external and internal questions, linking registration, etc). With Socio, we had …
Chose Webex Events (formerly Socio)
Socio was the most affordable, has a great team, and they're super easy-to-use. It's a comprehensive tool with a ton of capabilities, but we didn't feel like we were overpaying for a ton of bells and whistles that we wouldn't use.
Chose Webex Events (formerly Socio)
WebEx Events has more features and better UI than other event platforms. It has good analytics options and good customer support. It also has lot of features in messaging and meeting. Gamification is good and attendee can have profile with lot of options to have information. …
Chose Webex Events (formerly Socio)
We have used multiple virtual event platforms in the past, as well as trialed several. We ultimately decided on Webex due to the aesthetics of the website, the incredibly easy build-out process, the 24/5 support, the user-friendly front-end interface, the multiple ways to …
Chose Webex Events (formerly Socio)
Socio offers more features for attendees, admins, speakers and sponsors which we didn't find with other companies.
Top Pros
Top Cons
Features
HopinWebex Events (formerly Socio)
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
8.7
6 Ratings
5% above category average
Responsive Design for Web Access00 Ratings8.66 Ratings
Mobile Application00 Ratings9.06 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings8.66 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
9.4
5 Ratings
14% above category average
Calendar integration00 Ratings10.01 Ratings
Meeting initiation00 Ratings10.01 Ratings
Integrates with social media00 Ratings10.01 Ratings
Record meetings / events00 Ratings8.74 Ratings
Slideshows00 Ratings9.01 Ratings
Event registration00 Ratings8.75 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
8.4
4 Ratings
5% above category average
Live chat00 Ratings8.74 Ratings
Audience polling00 Ratings8.63 Ratings
Q&A00 Ratings8.04 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
9.1
4 Ratings
6% above category average
User authentication00 Ratings8.94 Ratings
Participant roles & permissions00 Ratings9.14 Ratings
Confidential attendee list00 Ratings9.34 Ratings
Online Events Marketing
Comparison of Online Events Marketing features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
8.5
4 Ratings
3% above category average
Branding options00 Ratings8.23 Ratings
Attendee list export00 Ratings8.94 Ratings
Virtual Event
Comparison of Virtual Event features of Product A and Product B
Hopin
-
Ratings
Webex Events (formerly Socio)
8.7
5 Ratings
7% above category average
Registration, RSVP, and ticketing00 Ratings8.64 Ratings
Email marketing00 Ratings10.01 Ratings
Livestreaming00 Ratings8.74 Ratings
Audience engagement00 Ratings8.15 Ratings
Event recording00 Ratings8.74 Ratings
Virtual booths00 Ratings8.04 Ratings
Networking00 Ratings8.44 Ratings
Event analytics00 Ratings8.74 Ratings
Best Alternatives
HopinWebex Events (formerly Socio)
Small Businesses
BigMarker
BigMarker
Score 8.6 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Whova
Whova
Score 8.9 out of 10
Slido
Slido
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HopinWebex Events (formerly Socio)
Likelihood to Recommend
8.5
(35 ratings)
9.2
(56 ratings)
Likelihood to Renew
8.0
(2 ratings)
9.1
(2 ratings)
Usability
8.7
(3 ratings)
-
(0 ratings)
Support Rating
7.3
(2 ratings)
8.2
(1 ratings)
User Testimonials
HopinWebex Events (formerly Socio)
Likelihood to Recommend
Hopin
Hopin is very suitable for large events involving 100+ people where there are only a couple of people speaking. You can have a bunch of features such as networking and all in all, is quite a professional experience to use. For smaller groups, It takes too much effort to set up and isn't worth using over Google Meet or Zoom.
Read full review
Cisco
WebEx Events is a great tool for hosting both an event website and an onsite event app. If you are looking to integrate an on onsite and online event, they have this capability, as well. The staff is always very helpful and I am able to get answers to my questions in a timely manner
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Pros
Hopin
  • Awesome for managing several sets of panelists
  • Very easy to manage event attendees
  • Love the chat functionality during the events, enabling the audience to connect with each other
  • Hugely simple for anyone with little tech knowledge to design and run an event
  • Cost effective for the volume of events we run, where we need scale and quality
  • Live streaming an event is also very well catered for
  • Branding across the platform is simple to implement
Read full review
Cisco
  • It has quite a few optional and customizable features that can be utilized.
  • It's easy to integrate your existing tools like Zoom, YouTube, Vimeo, and streaming services.
  • It's flexible in the way that you upload content in that you can enter things one at a time on the website, or use a spreadsheet to upload a larger amount of content.
Read full review
Cons
Hopin
  • The biggest hangup we've encountered is from guest speakers who need to join us on either tablets or smartphones. Hopin doesn't play well with mobile devices for onscreen guests.
  • I'd like to see the broadcasts in vendor booths be recordable in the way broadcasts in the sessions or on the stage are.
Read full review
Cisco
  • Sometimes I feel like it uses too many resources and makes my computer go slower
  • Chats of the webinar dissappear by default, but sometimes important info is shared and could be nice to have the option to save it
  • The quality of the video gets chosen by webex by default, sometimes maybe it would be nice to get the option to fix manually what's the minimum quality you want. Just to not talk with pixels
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Likelihood to Renew
Hopin
We most likely will, but with such a high annual renewal rate, we are forced to look at alternative solutions yearly when that license fee comes due
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Cisco
Of course something could happen to our orgs ability to put on a conference or Socio could fundamentally change their product or their customer service - but barring any magor shift there is nothing that is even close to competing for our attention here.
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Usability
Hopin
I'm a pretty tech-savvy person but I still feel that Hopin was pretty user-friendly even for those of you who are less tech-savvy. Great thing is, you can play around and test the platform with the free version which allows you to get familiar with it before committing to the paid. I learned most of it on the free version which then made me more confident when deciding to use the paid version. Not only did it help me on the setup side, but it also proved to me that this was what we needed to do what we needed to do.
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Cisco
No answers on this topic
Support Rating
Hopin
For the most part you're able to get a response from a support person within a few minutes, but there was a stretch when Hopin was reshuffling its staff that it sometimes took 24-48 hours, which is too long. However, as long as the staff remains stable - which seems likely - then its Support team is usually quite responsive.
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Cisco
Socio (now WebexEvents) is one of two products I use that gets customer service right. Not only can you get an answer from an actual person quickly during business hours - but if you are asking after hours, you know the response will be waiting for you in the morning. Not only are they fast, but they are also smart about their products and customers. There is very little back and forth trying to explain the problem I am having, or the new way I am trying to use their product, that may even be novel for them.
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Alternatives Considered
Hopin
We were with a company before Hopin - we explored elsewhere due to cost. Pros were design and custom look. We moved to Hopin, it was innovative at the time, although the design wasn't strong the features were. The majority now have the same features. So we did leave Hopin for another platform again because we wanted a custom look, and we were preparing for hybrid. Hopin wasn't ready. We soon realised other platforms we came across are complex, difficult to use. We left and came back to Hopin.
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Cisco
We have used multiple virtual event platforms in the past, as well as trialed several. We ultimately decided on Webex due to the aesthetics of the website, the incredibly easy build-out process, the 24/5 support, the user-friendly front-end interface, the multiple ways to monetize sponsorships, and ultimately... the price. The value for what you get is incredible compared to other platforms.
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Return on Investment
Hopin
  • Without Hopin, it would have been impossible to host an event at the scale and user interface that we did, with the staff limitations we have. Hopin enabled us to execute a very high standard with limited resources. For example, before Hopin, we could only attract about 100-200 attendees. With Hopin, we 3x our registrations and attendees.
  • The data collected from their system on attendees allows us to more accurately speak to our target market based on their tracked habits during the event.
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Cisco
  • User retention has increased by 25% with the help of Webex Events
  • Lead retrieval at events is made very simple, thereby saving a lot of time for us
  • Session tracking gives us a lot of valuable insights, helping us understand our users better
  • Lead location tracking is present which helps us segment our audience better
Read full review
ScreenShots

Webex Events (formerly Socio) Screenshots

Screenshot of Webex Events (formerly Socio) Video Rooms: Attendees can chat, join topically based discussion rooms, set-up 1:1 video meetings, and connect from anywhere.Screenshot of Webex Events (formerly Socio) Data Dashboard: From high-level attendee engagement analytics to drill down sponsor ROI metrics, Socio’s Data Dashboard offers insights to see what’s working (and what’s not) in real-time.Screenshot of Webex Events (formerly Socio)  Lead Retrieval: So sponsors and exhibitors can capture leads with enriched data by scanning attendees’ QR codes and exporting them straight to their CRMs.