What users are saying about
10 Ratings
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Top Rated
2803 Ratings
10 Ratings
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Score 8 out of 100

Salesforce

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Top Rated
2803 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Hubble

I like the real time aspect of the Hubble reporting. I can have checks run and then immediately go into Hubble and run a check backup report, import it to Excel and send off to people who need it right away. It's great to be able to have updated records at the touch of button.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce.com is well-suited for established organizations with a solid clientele roster and a dedicated Business Development and Account Team. I would not recommend Salesforce.com to small start ups as these organizations can get basic CRM functionality from free or much cheaper CRM platforms. But if a company is forecasted to grow, Salesforce.com is a great CRM to grow with. It is very customizable, but customizing the backend of the Salesforce.com CRM will require a Salesforce Administrator, someone with the experience to create the custom objects, etc., or a third-party consultancy to build the CRM to meet the unique business requirements.
Erik Viager | TrustRadius Reviewer

Feature Rating Comparison

Budgeting, Planning, and Forecasting

Hubble
8.5
Salesforce
Long-term financial planning
Hubble
8.0
Salesforce
Financial budgeting
Hubble
8.0
Salesforce
Forecasting
Hubble
9.0
Salesforce
Management reporting
Hubble
9.0
Salesforce

Consolidation and Close

Hubble
8.6
Salesforce
Financial data consolidation
Hubble
9.0
Salesforce
Journal entries and reports
Hubble
8.0
Salesforce
Multi-currency management
Hubble
8.2
Salesforce
Intercompany Eliminations
Hubble
9.1
Salesforce
Local and consolidated reporting
Hubble
8.2
Salesforce
Detailed Audit Trails
Hubble
9.0
Salesforce

Financial Reporting and Compliance

Hubble
8.6
Salesforce
Financial Statement Reporting
Hubble
8.0
Salesforce
Management Reporting
Hubble
8.7
Salesforce
Excel-based Reporting
Hubble
9.0
Salesforce

Analytics

Hubble
9.0
Salesforce
Personalized dashboards
Hubble
9.0
Salesforce

Integration

Hubble
9.0
Salesforce
Excel data integration
Hubble
10.0
Salesforce
Direct links to 3rd-party data sources
Hubble
8.0
Salesforce

Sales Force Automation

Hubble
Salesforce
7.7
Customer data management / contact management
Hubble
Salesforce
8.3
Workflow management
Hubble
Salesforce
7.6
Territory management
Hubble
Salesforce
7.4
Opportunity management
Hubble
Salesforce
8.3
Integration with email client (e.g., Outlook or Gmail)
Hubble
Salesforce
7.1
Contract management
Hubble
Salesforce
7.5
Quote & order management
Hubble
Salesforce
7.5
Interaction tracking
Hubble
Salesforce
7.8
Channel / partner relationship management
Hubble
Salesforce
7.7

Customer Service & Support

Hubble
Salesforce
8.5
Case management
Hubble
Salesforce
9.0
Call center management
Hubble
Salesforce
8.4
Help desk management
Hubble
Salesforce
8.3

Marketing Automation

Hubble
Salesforce
7.7
Lead management
Hubble
Salesforce
8.0
Email marketing
Hubble
Salesforce
7.4

CRM Project Management

Hubble
Salesforce
7.4
Task management
Hubble
Salesforce
7.3
Billing and invoicing management
Hubble
Salesforce
6.7
Reporting
Hubble
Salesforce
8.1

CRM Reporting & Analytics

Hubble
Salesforce
8.1
Forecasting
Hubble
Salesforce
7.8
Pipeline visualization
Hubble
Salesforce
8.2
Customizable reports
Hubble
Salesforce
8.4

Customization

Hubble
Salesforce
8.0
Custom fields
Hubble
Salesforce
8.2
Custom objects
Hubble
Salesforce
8.1
Scripting environment
Hubble
Salesforce
7.8
API for custom integration
Hubble
Salesforce
8.0

Security

Hubble
Salesforce
8.4
Single sign-on capability
Hubble
Salesforce
8.2
Role-based user permissions
Hubble
Salesforce
8.6

Social CRM

Hubble
Salesforce
7.3
Social data
Hubble
Salesforce
7.2
Social engagement
Hubble
Salesforce
7.4

Integrations with 3rd-party Software

Hubble
Salesforce
7.4
Marketing automation
Hubble
Salesforce
7.5
Compensation management
Hubble
Salesforce
7.3

Platform

Hubble
Salesforce
7.6
Mobile access
Hubble
Salesforce
7.6

Pros

Hubble

  • Ease of use - very straightforward, can start using the product on day 1.
  • Power - very fast and accurate data retriever.
  • Great customer service.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Cons

Hubble

  • When you drill down to a linked report, it doesn't run automatically unless you set the users settings to automatically run all reports when opened.
  • Named user licensing.
Greg Gall | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Hubble

Hubble 9.1
Based on 1 answer
We have been using Hubble for almost 10 years and it has not let us down.
Greg Gall | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 75 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 102 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hubble

I haven't used any other tools like Hubble.
Anonymous | TrustRadius Reviewer

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

Scalability

Hubble

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Hubble

  • Hubble helps us achieve our goals as a department and as a whole business.
Anonymous | TrustRadius Reviewer

Salesforce

  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hubble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hubble Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hubble
8.0
Salesforce
7.9

Likelihood to Renew

Hubble
9.1
Salesforce
10.0

Usability

Hubble
Salesforce
7.9

Reliability and Availability

Hubble
Salesforce
9.8

Performance

Hubble
Salesforce
9.0

Support Rating

Hubble
Salesforce
7.5

In-Person Training

Hubble
Salesforce
7.9

Online Training

Hubble
Salesforce
9.1

Implementation Rating

Hubble
Salesforce
9.4

Scalability

Hubble
Salesforce
10.0

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