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Top Rated
92 Ratings
9 Ratings
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Score 5.1 out of 100

Paychex Flex

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Top Rated
92 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

Optimum Solutions works very well for all our payroll needs. We run payrolls weekly, semi-monthly, monthly and yearly. The end of year process is lined out very well and webinars are available to go over any new regulations required.We haven't utilized the HR part of the software as much on the iSeries but are planning on changing that once we get converted to the Windows version later this year. The main reason for this is the HR part of the software on the iSeries is separate from payroll.
Janet Fawcett | TrustRadius Reviewer

Paychex Flex

It is suited for a small to medium-sized company and for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field. They also send out W2's and can be a time saver. They will also send updated Posters and will help you write your company employee handbook. They will automatically deposit employee's checks, and if needed, will send a check directly to be given to the employee.
Craig West | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
7.5
Paychex Flex
7.1
Pay calculation
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
9.1
Paychex Flex
7.9
Benefit plan administration
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
5.5
Paychex Flex
7.2
Direct deposit files
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
9.1
Paychex Flex
7.9
Salary revision and increment management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
6.4
Paychex Flex
7.2
Off-cycle/On-Demand payment
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.0
Reimbursement management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.3

Human Resource Management

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.9
Employee demographic data
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.5
Employment history
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.5
Job profiles and administration
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.5
Workflow for transfers, promotions, pay raises, etc.
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.2
Organizational charting
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
1.0
Organization and location management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.8
Compliance data (COBRA, OSHA, etc.)
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.7

Leave and Attendance Management

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.4
Approval workflow
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.0
Balance details
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.9
Annual carry-forward and encashment
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.4

Employee Self Service

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.1
View and generate pay and benefit information
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.5
Update personal information
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.9
View company policy documentation
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.5
View job history
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.5

Asset Management

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.4
Tracking of all physical assets
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.4

HR Reporting

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.6
Report builder
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.3
Pre-built reports
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.9
Ability to combine HR data with external data
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.6

Onboarding

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.6
New hire portal
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.4
Manager tracking tools
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
6.9

Recruiting / ATS

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
4.7
Job Requisition Management
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.9
Company Website Posting
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
3.3
Publish to Social Media
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
4.7
Job Search Site Posting
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
4.4
Duplicate Candidate Prevention
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
4.7
Applicant Tracking
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
4.4
Notifications and Alerts
Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
5.6

Pros

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • The setup of Optimum HRIS was intense as the software comes as a basic shell and everything is personalized to our organization. All earnings codes, leave time, employee types, job codes, taxes, etc. are set up for each company. While this was almost overwhelming at the beginning, we have so much control over the set up and better grasp of the inner workings of the system.
  • Tax updates come quickly and are easily applied. This is especially welcome at year end.
  • The built-in reporting is robust and offers a lot of options, but the ability to dig in to the database using SQL and Excel allows for very powerful reports that are infinitely personalized.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
Anonymous | TrustRadius Reviewer

Cons

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • When exporting reports to Excel I found the formatting to be difficult to work with and having to reformat the reports can be a nightmare. My company's IT department created its own business tools to make the reporting format more user friendly.
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Reports. If you can manage with their many standard reports you're good to go, but customization of reports is truly lacking. To get a "special" report created for you usually takes a week, and you never speak to the person creating the report (they are shielded by this tall wall of mystery.) There is a lot of back and forth with your Payroll Rep to get it done the way you need it, and even then you are usually settling for the best they can do.
  • No true seamless integration. Their platforms do not communicate as they promise so you find that you need to go to multiple platforms to get all your information in. You will even need to go to different areas within the platform to get a new hire added, for instance.
  • You will hear a lot that Paychex Flex is not capable of doing something which means you have to figure it out since you still need what you need.
  • Their Geo-fencing and web punching have multiple ongoing issues. Since Paychex will only deal with a select group of people in your organization, those select people become inundated with having to deal with the systems technical issues, getting screenshots, emailing and responding between Paychex and the employee to troubleshoot throughout the fix. You in essence become their support team instead of you having a support team that will speak to the employee to fix the problems.
  • Their revolutionary Fingerprint Scanning Timeclocks are poorly designed and/or cheaply made. They go down and need to be replaced every few months leaving you with having to manually key in employee times. They know this is a problem yet will not agree to you having a back time clock unless you pay for it.
Cynthia Harris | TrustRadius Reviewer

Likelihood to Renew

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 4 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.6
Based on 4 answers
Paychex does give the ability to clock in anywhere, which is wonderful. It gives the ability to track hours, vacation time and who is available. Again wonderful, but it lacks clear information if employees need to know about their benefits or company policy. They fail in to many areas that are basic to earn a full 10, but for clocking in and tracking hours they are fine, but after that they get messy
Lawrence Czelusta | TrustRadius Reviewer

Support Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 7.8
Based on 18 answers
Customer support at Paychex Flex is quite good. They will give you a designated payroll representative who will be your primary contact and take care of most of the customer support in the organization. I would give that 10/10. Their insurance arm, however, isn't as good at customer service but is still tolerable.
Anonymous | TrustRadius Reviewer

Implementation Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 1 answer
They work with you and we took our time to keep every thing organized and moving in the time frame it should be.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

We evaluated some payroll services but found the ongoing cost greater than the initial cost of purchasing our own software and keeping the payroll process in house. Other payroll software was generally more expensive and we are satisfied with Optimum Solutions. I would say the main reason we stayed with Optimum Solutions, converting from their iSeries version to their Windows version, was because of their outstanding staff and support.
Janet Fawcett | TrustRadius Reviewer

Paychex Flex

I was not part of the decision to purchase Paychex Flex. It was good for the company's needs at the time, but when I joined the company we needed software that was more robust for our needs.
Lara White | TrustRadius Reviewer

Return on Investment

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

  • More accurate payroll processing
  • More accurate tax payments and reporting
Anonymous | TrustRadius Reviewer

Paychex Flex

  • Paychex Flex has had a positive impact on my business. Running payroll takes me 5 minutes, which gives me more time to focus on the other aspects of my business. The simplicity of using Paychex Flex for payroll, the self-service aspect given to my employees, and the wonderful customer service provided by Paychex when I need assistance on the program makes Paychex Flex one of the top solutions in my stack.
Sarah Kershner | TrustRadius Reviewer

Screenshots

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

Pricing Details

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
10.0
Paychex Flex
7.2

Likelihood to Renew

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
9.0

Usability

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.6

Support Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
7.8

Implementation Rating

Optimum Solutions HRIS, now from Kronos / UKG (discontinued)
Paychex Flex
9.0

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