What users are saying about
Top Rated
603 Ratings
Top Rated
603 Ratings
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Score 8.5 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

LinkedIn Sales Navigator

This is also a great tool that we use for a social selling approach. I've personally had lots of success with clients not responding and reaching out through LinkedIn to spark a conversation. What really makes a difference is having a tool that helps analyze businesses and their employees. The other side of this, besides just LinkedIn, is your ability to see companies and individuals as well as send messages without a limit, therefore increasing the effectiveness and scope of the impact for your business. It doesn't always do a great job of pulling in contact data. If you're looking to bulk search individuals this isn't the tool you would want to use.
Kevin Knudsen | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)
Advanced search
LinkedIn Sales Navigator
8.3
Sugar Sell (SugarCRM)
Identification of new leads
LinkedIn Sales Navigator
7.9
Sugar Sell (SugarCRM)
List quality
LinkedIn Sales Navigator
8.2
Sugar Sell (SugarCRM)
List upload/download
LinkedIn Sales Navigator
7.2
Sugar Sell (SugarCRM)
Ideal customer targeting
LinkedIn Sales Navigator
8.1
Sugar Sell (SugarCRM)
Load time/data access
LinkedIn Sales Navigator
8.2
Sugar Sell (SugarCRM)

Sales Intelligence Data Standards

LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)
Contact information
LinkedIn Sales Navigator
7.7
Sugar Sell (SugarCRM)
Company information
LinkedIn Sales Navigator
8.2
Sugar Sell (SugarCRM)
Industry information
LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)

Data Augmentation & Lead Qualification

LinkedIn Sales Navigator
7.7
Sugar Sell (SugarCRM)
Lead qualification process
LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)
Smart lists and recommendations
LinkedIn Sales Navigator
7.1
Sugar Sell (SugarCRM)
Salesforce integration
LinkedIn Sales Navigator
7.3
Sugar Sell (SugarCRM)
Company/business profiles
LinkedIn Sales Navigator
8.1
Sugar Sell (SugarCRM)
Alerts and reminders
LinkedIn Sales Navigator
7.8
Sugar Sell (SugarCRM)
Data hygiene
LinkedIn Sales Navigator
7.6
Sugar Sell (SugarCRM)
Automatic data refresh
LinkedIn Sales Navigator
7.7
Sugar Sell (SugarCRM)
Tags
LinkedIn Sales Navigator
7.8
Sugar Sell (SugarCRM)
Filters and segmentation
LinkedIn Sales Navigator
7.9
Sugar Sell (SugarCRM)

Sales Intelligence Email Features

LinkedIn Sales Navigator
7.7
Sugar Sell (SugarCRM)
Sales email templates
LinkedIn Sales Navigator
7.8
Sugar Sell (SugarCRM)
Append emails to records
LinkedIn Sales Navigator
7.5
Sugar Sell (SugarCRM)

Sales Force Automation

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.8
Workflow management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.0
Territory management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.6
Opportunity management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.4
Contract management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
6.8
Quote & order management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.9
Interaction tracking
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.2
Case management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
6.2
Call center management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.0
Help desk management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.3

Marketing Automation

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.5
Lead management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.3
Email marketing
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
6.7

CRM Project Management

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.6
Task management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.1
Reporting
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.9
Forecasting
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.3
Customizable reports
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.1

Customization

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.9
Custom fields
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.4
Custom objects
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.4
Scripting environment
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.7
API for custom integration
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.9

Security

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.9

Social CRM

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.8
Social data
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.9
Social engagement
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.3
Marketing automation
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.8
Compensation management
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.8

Platform

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.1
Mobile access
LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
7.1

Pros

LinkedIn Sales Navigator

  • LinkedIn Sales Navigator takes the guesswork out of contacting potential lead sources. Rather than spending an exorbitant amount of time and energy trying to find the right people you wish to connect with, it lets you drill down and find contacts on a granular level.
  • LinkedIn Sales Navigator has add-ons that we pay for, and they are well worth the cost. We are now able to send more LinkedIn InMails each month, and we get a higher response rate from recipients.
  • We use Salesforce, and LinkedIn Sales Navigator saves leads and contacts into this platform with a simple click. There is no need to enter information multiple times, which is a real time saver.
Kevan Wilkinson | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

LinkedIn Sales Navigator

  • With my current company I only have a limited amount of inMails that I can send per month (50) which limits my use of the product. I wish that I was able to have unlimited to get the full functionality.
  • One complaint I have about targeting specific types of prospects is that when you do narrow the list within a company sometimes unrelated prospects still come up in the search and you have to weed through them.
  • I wish that regular linkedIn and Sales Navigator could be linked together at least message wise so that you didn't have to remember if you sent a prospect a message through Navigator or just from being a contact.
Erika M. Barth | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LinkedIn Sales Navigator

LinkedIn Sales Navigator 10.0
Based on 2 answers
This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
Michael J. Towle | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 3 answers
It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
Vishakha Rao | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

LinkedIn Sales Navigator

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

LinkedIn Sales Navigator

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 9.0
Based on 2 answers
The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
Michael J. Towle | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

LinkedIn Sales Navigator

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

LinkedIn Sales Navigator

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 1 answer
I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
Michael J. Towle | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

LinkedIn Sales Navigator

The only other tool I've used similar to Sales Navigator is the free LInkedin. As I've said, it is a great tool for networking and can be used for prospecting. I feel like Linkedin has really spent a lot of time trying to make Sales Navigator a better, more powerful tool for people in sales.
Gary Kawamura | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

LinkedIn Sales Navigator

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

LinkedIn Sales Navigator

  • In my last business, it enabled me to quickly target high value prospects and reach out to them. It led to enough success that I used it regularly.
  • It also offers and (I took advantage of) the ability to seek out introductions. This led to a large number of prospect conversations and some sales.
  • In my current business, we used it to beta test heavy outbound email campaigns, which it proved out because of the accuracy of the data.
Adam Boyd | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

LinkedIn Sales Navigator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LinkedIn Sales Navigator
8.5
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

LinkedIn Sales Navigator
10.0
Sugar Sell (SugarCRM)
8.2

Usability

LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
10.0

Performance

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
10.0

Support Rating

LinkedIn Sales Navigator
9.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
9.0

Online Training

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
8.0

Implementation Rating

LinkedIn Sales Navigator
8.0
Sugar Sell (SugarCRM)
9.0

Scalability

LinkedIn Sales Navigator
Sugar Sell (SugarCRM)
9.0

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