What users are saying about
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53 Ratings
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Top Rated
207 Ratings

LogicMonitor

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53 Ratings
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Score 9.4 out of 100

Spiceworks Help Desk

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Top Rated
207 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

LogicMonitor

If you're looking for a complete monitoring/reporting solution that's competitive in terms of pricing and capability, then LogicMonitor really does tick many boxes here. We've not got to test many specific areas (i.e. Linux host/web server monitoring/SQL Server monitoring) in real depth as our trail focus was on network monitoring, but that said we did get to see that this tool really does have a solid and well-deserved place in the infrastructure monitoring marketplace. If you're after a tool that really does offer across the board monitoring with a strong support base and a competitive pricing model, then you would be well served to give LogicMonitor a trail. We trailed the complete product from Computer Associates which is one of the few in the marketplace that I can liken to LogicMonitor (apart from maybe SolarWinds in terms of infra coverage) and their price was through the roof for us (despite being a university).
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands
BART HUNTER | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

LogicMonitor
Spiceworks Help Desk
8.7
Organize and prioritize service tickets
LogicMonitor
Spiceworks Help Desk
8.9
Expert directory
LogicMonitor
Spiceworks Help Desk
8.4
Subscription-based notifications
LogicMonitor
Spiceworks Help Desk
8.4
ITSM collaboration and documentation
LogicMonitor
Spiceworks Help Desk
8.2
Ticket creation and submission
LogicMonitor
Spiceworks Help Desk
9.3
Ticket response
LogicMonitor
Spiceworks Help Desk
9.2

Self Help Community

LogicMonitor
Spiceworks Help Desk
8.7
External knowledge base
LogicMonitor
Spiceworks Help Desk
9.2
Internal knowledge base
LogicMonitor
Spiceworks Help Desk
8.3

Multi-Channel Help

LogicMonitor
Spiceworks Help Desk
8.5
Customer portal
LogicMonitor
Spiceworks Help Desk
8.9
IVR
LogicMonitor
Spiceworks Help Desk
9.0
Social integration
LogicMonitor
Spiceworks Help Desk
8.3
Email support
LogicMonitor
Spiceworks Help Desk
8.5
Help Desk CRM integration
LogicMonitor
Spiceworks Help Desk
8.0

Pros

LogicMonitor

  • Flexibility with datasources - if one does not exist for a specific technology you can create it yourself
  • API - really flexible and easy to work with API to make tasks automated
  • Dashboarding - Simple and easy to use while also being effective
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
Andrew Shannon | TrustRadius Reviewer

Cons

LogicMonitor

  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
William Guertin | TrustRadius Reviewer

Spiceworks Help Desk

  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.8
Based on 28 answers
There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free
Chris Johnson | TrustRadius Reviewer

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?
BART HUNTER | TrustRadius Reviewer

Reliability and Availability

LogicMonitor

No score
No answers yet
No answers on this topic

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Patrick Yeager | TrustRadius Reviewer

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 21 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 8.6
Based on 47 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

Spiceworks Help Desk

Spiceworks Help Desk 10.0
Based on 12 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Jennifer Metcalf | TrustRadius Reviewer

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

Spiceworks Help Desk

I've used a specialized home based Notes database system prior to Spiceworks. That system was a kludge and outgrew what it originally was supposed to be. We had to make things work in it. Spiceworks is a generic system that while basic allows you to track your issues. It's a good system to use for a small shop.
Andrew Murphy | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

Spiceworks Help Desk

  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Michael Timms | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Spiceworks Help Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogicMonitor
9.9
Spiceworks Help Desk
8.7

Likelihood to Renew

LogicMonitor
8.0
Spiceworks Help Desk
8.8

Usability

LogicMonitor
9.0
Spiceworks Help Desk
10.0

Reliability and Availability

LogicMonitor
Spiceworks Help Desk
10.0

Performance

LogicMonitor
Spiceworks Help Desk
8.0

Support Rating

LogicMonitor
9.9
Spiceworks Help Desk
8.6

Implementation Rating

LogicMonitor
10.0
Spiceworks Help Desk
10.0

Scalability

LogicMonitor
Spiceworks Help Desk
10.0

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