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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MUGA

    Score8.7 out of 10
    N/AMUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce…

    $5.35

    per user

    Webex Meetings

    Score8.7 out of 10
    N/AWebex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

    $14.50

    per month per user

    Pricing
    MUGAWebex Meetings
    Editions & Modules
    Monthly ( India )
    $5.35
    per user
    Yearly ( India )
    $57.82
    per user
    Webex Meet
    $14.50
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    MUGAWebex Meetings
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup Fee$5.35 per userOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    MUGAWebex Meetings
    Considered Both Products
    Kyyba Innovations
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    610 Answers
    Delivers good value for the price
    No answers on this topic
    96%
    Delivers good value for the price
    518 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    623 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    381 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    453 Answers
    Features
    MUGAWebex Meetings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of MUGA and Webex Meetings
    Feature
    MUGA
    6.8
    1 Ratings
    15% below category average
    Webex Meetings
    8.7
    845 Ratings
    10% above category average
    High quality audio8.01 Ratings9.0840 Ratings
    High quality video8.01 Ratings9.0832 Ratings
    Low bandwidth requirements7.01 Ratings8.0800 Ratings
    Mobile support4.01 Ratings8.6762 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of MUGA and Webex Meetings
    Feature
    MUGA
    6.5
    1 Ratings
    20% below category average
    Webex Meetings
    8.5
    830 Ratings
    7% above category average
    Desktop sharing7.01 Ratings8.8829 Ratings
    Whiteboards6.01 Ratings8.1721 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of MUGA and Webex Meetings
    Feature
    MUGA
    7.3
    1 Ratings
    11% below category average
    Webex Meetings
    8.6
    838 Ratings
    5% above category average
    Calendar integration7.01 Ratings8.7795 Ratings
    Meeting initiation7.01 Ratings8.5825 Ratings
    Record meetings / events9.01 Ratings8.9783 Ratings
    Slideshows6.01 Ratings8.7708 Ratings
    Integrates with social media00 Ratings8.4351 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of MUGA and Webex Meetings
    Feature
    MUGA
    7.0
    1 Ratings
    14% below category average
    Webex Meetings
    8.8
    793 Ratings
    9% above category average
    Live chat8.01 Ratings8.8772 Ratings
    Q&A6.01 Ratings8.6691 Ratings
    Audience polling00 Ratings9.0682 Ratings
    Online Events Security
    Comparison of Online Events Security features of MUGA and Webex Meetings
    Feature
    MUGA
    10.0
    1 Ratings
    21% above category average
    Webex Meetings
    8.8
    787 Ratings
    8% above category average
    User authentication10.01 Ratings8.8740 Ratings
    Participant roles & permissions10.01 Ratings8.8767 Ratings
    Confidential attendee list10.01 Ratings9.0475 Ratings
    Best Alternatives
    MUGAWebex Meetings
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Google Meet
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MUGAWebex Meetings
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.8
    (864 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.4
    (58 ratings)
    Usability
    8.0
    (1 ratings)
    8.0
    (117 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (441 ratings)
    Performance
    -
    (0 ratings)
    9.5
    (416 ratings)
    Support Rating
    3.0
    (1 ratings)
    7.9
    (116 ratings)
    In-Person Training
    -
    (0 ratings)
    8.8
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.5
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.7
    (22 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (10 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (10 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (412 ratings)
    Professional Services
    -
    (0 ratings)
    8.9
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.6
    (12 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.9
    (13 ratings)
    User Testimonials
    MUGAWebex Meetings
    Likelihood to Recommend
    Kyyba Innovations
    It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.
    Incentivized
    Read full review
    Cisco
    The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
    Incentivized
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    Pros
    Kyyba Innovations
    • Reliability
    • Good connection
    • Security
    • Ease of use - easy set up for new employees inside the co and out
    Incentivized
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    Cisco
    • Anywhere at anytime virtual meetings and conferences.
    • Secure collaboration end-to-end.
    • Webex Assistant, I like this feature every much.
    • Customizable layouts as needs arise.
    • Great User Interface (UI).
    • Historical capture of meetings.
    • The shape and gesture recognition features using AI.
    • Note-taking.
    • Close Captioning in various languages.
    Incentivized
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    Cons
    Kyyba Innovations
    • Connectivity at times there are speed + connection issues
    • Price - at times our invoice is different than expected and it is tough to reconcile
    • Service - difficult to get someone on the phone for customer service needs
    Incentivized
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    Cisco
    • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
    • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
    • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
    Incentivized
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    Likelihood to Renew
    Kyyba Innovations
    No answers on this topic
    Cisco
    Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
    Incentivized
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    Usability
    Kyyba Innovations
    Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product
    Incentivized
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    Cisco
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Incentivized
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    Reliability and Availability
    Kyyba Innovations
    No answers on this topic
    Cisco
    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Incentivized
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    Performance
    Kyyba Innovations
    No answers on this topic
    Cisco
    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review
    Support Rating
    Kyyba Innovations
    We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A
    Incentivized
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    Cisco
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Incentivized
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    In-Person Training
    Kyyba Innovations
    No answers on this topic
    Cisco
    It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
    Incentivized
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    Online Training
    Kyyba Innovations
    No answers on this topic
    Cisco
    It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
    Incentivized
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    Implementation Rating
    Kyyba Innovations
    No answers on this topic
    Cisco
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Incentivized
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    Alternatives Considered
    Kyyba Innovations
    No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.
    Incentivized
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    Cisco
    The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
    Incentivized
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    Contract Terms and Pricing Model
    Kyyba Innovations
    No answers on this topic
    Cisco
    We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
    Incentivized
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    Scalability
    Kyyba Innovations
    No answers on this topic
    Cisco
    I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
    Incentivized
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    Professional Services
    Kyyba Innovations
    No answers on this topic
    Cisco
    It is a user friendly application. We have had no adoption problems within the company.
    Incentivized
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    Return on Investment
    Kyyba Innovations
    • Great return. It has come in handy for our customers to use it also
    • Great for new employees
    • Good for last minute set-up calls with customers
    Incentivized
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    Cisco
    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Incentivized
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    ScreenShots

    MUGA Screenshots

    Screenshot of Login pageScreenshot of Home pageScreenshot of meeting pageScreenshot of Recording tab