N-able N-central vs. SolarWinds Dameware Remote Everywhere (DRE)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
N-able N-central
Score 8.8 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
SolarWinds Dameware Remote Everywhere (DRE)
Score 7.5 out of 10
N/A
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
Pricing
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Features
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
N-able N-central
7.4
6 Ratings
0% above category average
SolarWinds Dameware Remote Everywhere (DRE)
-
Ratings
Remote monitoring9.66 Ratings00 Ratings
Network device monitoring8.26 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
N-able N-central
8.9
7 Ratings
20% above category average
SolarWinds Dameware Remote Everywhere (DRE)
-
Ratings
Patch Management8.97 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
N-able N-central
-
Ratings
SolarWinds Dameware Remote Everywhere (DRE)
4.7
14 Ratings
52% below category average
Screen sharing00 Ratings8.014 Ratings
File transfer00 Ratings5.114 Ratings
Instant message00 Ratings8.013 Ratings
Access to sleeping/powered-off computers00 Ratings1.110 Ratings
Over-the-Internet remote session00 Ratings9.014 Ratings
Initiate remote control from mobile00 Ratings3.110 Ratings
Remote management of servers & workstations00 Ratings5.113 Ratings
Centralized management dashboard00 Ratings5.113 Ratings
Session record00 Ratings5.110 Ratings
Annotations00 Ratings3.06 Ratings
Monitoring and Alerts00 Ratings1.110 Ratings
Multi-platform remote control00 Ratings3.111 Ratings
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User Ratings
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
8.5
(25 ratings)
8.0
(14 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
8.0
(1 ratings)
Support Rating
1.0
(8 ratings)
8.1
(10 ratings)
Implementation Rating
8.4
(2 ratings)
-
(0 ratings)
User Testimonials
N-able N-centralSolarWinds Dameware Remote Everywhere (DRE)
Likelihood to Recommend
N-able
N-Able is perfect for an MSP environment. It gives all the standard functionality an IT professional needs out of the box and can be configured to show almost anything required. For example, we have configured a dashboard to show when our backups need attention for each customer. This is achieved by running a small script on repeat via N-Central everyday/evening, and the result gives us information on the dashboard to help us identify exactly what is working and what needs looking into.
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SolarWinds
I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
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Pros
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
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SolarWinds
  • Remote control is solid, rarely loses connection
  • Allows for control of the desktop prior to login
  • Allows for scripts to be executed in the background without disturbing users
  • Allows for batch rollout of scripts across multiple machines
  • Allows us to see the end users' desktop - as opposed to RDP
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Cons
N-able
  • Customer support just points to online guides and I feel they aren't helpful.
  • During the trial they turn on a lot of features. In my experience, if you play around with the features, they charge you for them. Keep this in mind if you move forward with N-Able - they will charge for "trialed" services.
  • In my experience, some services that you're being charged for can't be disabled or monitored by you or your team. You only see them on the monthly invoice.
  • In my opinion, the "Scripting Automation" doesn't provide value. You're either going to be writing your own batch or Powershell to make scripting work.
  • In my opinion, monitoring software deployments is painful.
  • The default monitoring template can't be duplicated, edited, or referenced. You'll find that the default monitors in an unusual way and will throw needless recurring alerts into your ticketing system. To avoid this, you need to create a template from scratch which takes many hours to set up.
  • In my opinion, they're more concerned about a quick buck than customer service. "Buyer beware" company.
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SolarWinds
  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
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Likelihood to Renew
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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SolarWinds
No answers on this topic
Usability
N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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SolarWinds
It's a good tool overall, but could be better.
Read full review
Support Rating
N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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SolarWinds
SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
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Implementation Rating
N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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SolarWinds
No answers on this topic
Alternatives Considered
N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
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SolarWinds
We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
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Return on Investment
N-able
  • We have lost hundreds of hours on the phone/emailing support with no resolution for any of our issues
  • We had to move all of our services away which was very painful
  • Staff satisfaction was low having to deal with this company
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SolarWinds
  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
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ScreenShots

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control

SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details