Natterbox vs. RingCentral MVP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
RingCentral MVP
Score 7.1 out of 10
N/A
RingCentral MVP is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. RingCentral offers plans available on a monthly, per user subscription basis.
$19.99
per month
Pricing
NatterboxRingCentral MVP
Editions & Modules
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
NatterboxRingCentral MVP
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
NatterboxRingCentral MVP
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
NatterboxRingCentral MVP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Natterbox
-
Ratings
RingCentral MVP
4.4
59 Ratings
Hosted PBX00 Ratings4.331 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings4.144 Ratings
User templates00 Ratings4.038 Ratings
Call reports00 Ratings5.150 Ratings
Directory of employee names00 Ratings4.455 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Natterbox
-
Ratings
RingCentral MVP
5.5
67 Ratings
Answering rules00 Ratings4.958 Ratings
Call recording00 Ratings5.357 Ratings
Call park00 Ratings5.049 Ratings
Call screening00 Ratings6.354 Ratings
Message alerts00 Ratings6.263 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Natterbox
-
Ratings
RingCentral MVP
5.5
64 Ratings
Video conferencing00 Ratings5.747 Ratings
Audio conferencing00 Ratings5.457 Ratings
Video screen sharing00 Ratings5.721 Ratings
Instant messaging00 Ratings5.123 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Natterbox
-
Ratings
RingCentral MVP
6.0
59 Ratings
Mobile app for iOS00 Ratings5.350 Ratings
Mobile app for Android00 Ratings6.746 Ratings
User Ratings
NatterboxRingCentral MVP
Likelihood to Recommend
-
(0 ratings)
4.6
(72 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(9 ratings)
Usability
-
(0 ratings)
3.1
(6 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
2.1
(38 ratings)
Implementation Rating
-
(0 ratings)
8.0
(3 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
NatterboxRingCentral MVP
Likelihood to Recommend
Natterbox
No answers on this topic
RingCentral
RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
Read full review
Pros
Natterbox
No answers on this topic
RingCentral
  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Read full review
Cons
Natterbox
No answers on this topic
RingCentral
  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
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Likelihood to Renew
Natterbox
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
Natterbox
No answers on this topic
RingCentral
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
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Reliability and Availability
Natterbox
No answers on this topic
RingCentral
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Read full review
Performance
Natterbox
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review
Support Rating
Natterbox
No answers on this topic
RingCentral
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
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Implementation Rating
Natterbox
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
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Alternatives Considered
Natterbox
No answers on this topic
RingCentral
We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
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Contract Terms and Pricing Model
Natterbox
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
Natterbox
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
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Return on Investment
Natterbox
No answers on this topic
RingCentral
  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Read full review