What users are saying about
126 Ratings
26 Ratings
126 Ratings
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Score 7.4 out of 100
26 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

NetSuite CRM

NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.
Anonymous | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

NetSuite CRM
7.6
Workamajig
Customer data management / contact management
NetSuite CRM
8.7
Workamajig
Workflow management
NetSuite CRM
8.3
Workamajig
Territory management
NetSuite CRM
7.5
Workamajig
Opportunity management
NetSuite CRM
6.7
Workamajig
Integration with email client (e.g., Outlook or Gmail)
NetSuite CRM
6.1
Workamajig
Contract management
NetSuite CRM
6.7
Workamajig
Quote & order management
NetSuite CRM
8.5
Workamajig
Interaction tracking
NetSuite CRM
8.0
Workamajig
Channel / partner relationship management
NetSuite CRM
7.8
Workamajig

Customer Service & Support

NetSuite CRM
7.6
Workamajig
Case management
NetSuite CRM
8.1
Workamajig
Call center management
NetSuite CRM
7.1
Workamajig
Help desk management
NetSuite CRM
7.6
Workamajig

Marketing Automation

NetSuite CRM
7.8
Workamajig
Lead management
NetSuite CRM
8.0
Workamajig
Email marketing
NetSuite CRM
7.6
Workamajig

CRM Project Management

NetSuite CRM
8.4
Workamajig
Task management
NetSuite CRM
7.1
Workamajig
Billing and invoicing management
NetSuite CRM
8.6
Workamajig
Reporting
NetSuite CRM
9.4
Workamajig

CRM Reporting & Analytics

NetSuite CRM
7.9
Workamajig
Forecasting
NetSuite CRM
8.3
Workamajig
Pipeline visualization
NetSuite CRM
7.0
Workamajig
Customizable reports
NetSuite CRM
8.3
Workamajig

Customization

NetSuite CRM
8.2
Workamajig
Custom fields
NetSuite CRM
8.7
Workamajig
Custom objects
NetSuite CRM
8.7
Workamajig
Scripting environment
NetSuite CRM
8.1
Workamajig
API for custom integration
NetSuite CRM
7.4
Workamajig

Security

NetSuite CRM
8.2
Workamajig
Single sign-on capability
NetSuite CRM
7.5
Workamajig
Role-based user permissions
NetSuite CRM
8.8
Workamajig

Social CRM

NetSuite CRM
7.0
Workamajig
Social data
NetSuite CRM
6.6
Workamajig
Social engagement
NetSuite CRM
7.4
Workamajig

Integrations with 3rd-party Software

NetSuite CRM
7.4
Workamajig
Marketing automation
NetSuite CRM
7.4
Workamajig
Compensation management
NetSuite CRM
7.4
Workamajig

Platform

NetSuite CRM
6.3
Workamajig
Mobile access
NetSuite CRM
6.3
Workamajig

Project Management

NetSuite CRM
Workamajig
6.4
Task Management
NetSuite CRM
Workamajig
7.5
Resource Management
NetSuite CRM
Workamajig
6.6
Gantt Charts
NetSuite CRM
Workamajig
6.2
Scheduling
NetSuite CRM
Workamajig
6.0
Workflow Automation
NetSuite CRM
Workamajig
4.0
Team Collaboration
NetSuite CRM
Workamajig
7.1
Support for Agile Methodology
NetSuite CRM
Workamajig
6.1
Support for Waterfall Methodology
NetSuite CRM
Workamajig
7.4
Document Management
NetSuite CRM
Workamajig
8.5
Email integration
NetSuite CRM
Workamajig
7.6
Mobile Access
NetSuite CRM
Workamajig
4.8
Timesheet Tracking
NetSuite CRM
Workamajig
7.6
Change request and Case Management
NetSuite CRM
Workamajig
4.1
Budget and Expense Management
NetSuite CRM
Workamajig
6.6

Professional Services Automation

NetSuite CRM
Workamajig
7.2
Quotes/estimates
NetSuite CRM
Workamajig
7.0
Invoicing
NetSuite CRM
Workamajig
7.9
Project & financial reporting
NetSuite CRM
Workamajig
8.9
Integration with accounting software
NetSuite CRM
Workamajig
5.0

Pros

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Likelihood to Renew

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Usability

NetSuite CRM

NetSuite CRM 7.5
Based on 5 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Support Rating

NetSuite CRM

NetSuite CRM 7.8
Based on 8 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Online Training

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Implementation Rating

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Workamajig

No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$999 per month

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. per month
Additional Pricing Details

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Workamajig Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite CRM
7.8
Workamajig
7.3

Likelihood to Renew

NetSuite CRM
6.5
Workamajig

Usability

NetSuite CRM
7.5
Workamajig

Support Rating

NetSuite CRM
7.8
Workamajig

Online Training

NetSuite CRM
6.7
Workamajig

Implementation Rating

NetSuite CRM
5.9
Workamajig

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