What users are saying about
369 Ratings
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Top Rated
290 Ratings
369 Ratings
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Score 7.1 out of 100

Xero

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Top Rated
290 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Xero

Xero is great for small businesses who don't need a lot of complex features, or who will be managing accounting internally. It has robust integration capability that can grow with you (more so than, say FreshBooks), but won't break the bank. It's not as well suited for larger organizations or those with more complex reporting needs. For example, I acquired another business several years ago, and needed to pull quarterly reports of income from specific clients in order to calculate my pay-out for that quarter. I did that in QBO fairly easily, and had a saved template that I could use to generate it. Luckily I made the switch to Xero after the final pay-out because it would be very difficult to generate such a report now, since there aren't any report filters where you can select only specific customers from your contact list. Xero does support customized report templates that can be saved, the filtering options are just very limited. Essentially, you have to export all of the data to a CSV and then manipulate the spreadsheet locally.
Jennifer Hess | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite
5.4
Xero
6.9
Pay calculation
NetSuite
4.8
Xero
8.6
Benefit plan administration
NetSuite
5.0
Xero
6.4
Direct deposit files
NetSuite
5.0
Xero
7.1
Salary revision and increment management
NetSuite
6.0
Xero
5.7
Reimbursement management
NetSuite
6.0
Xero
6.7

Customization

NetSuite
6.4
Xero
7.5
API for custom integration
NetSuite
6.4
Xero
7.2
Plug-ins
NetSuite
6.3
Xero
7.8

Security

NetSuite
7.5
Xero
8.6
Single sign-on capability
NetSuite
7.7
Xero
8.4
Role-based user permissions
NetSuite
7.4
Xero
8.9

Reporting & Analytics

NetSuite
6.2
Xero
8.3
Dashboards
NetSuite
6.5
Xero
8.5
Standard reports
NetSuite
6.1
Xero
8.6
Custom reports
NetSuite
6.0
Xero
7.7

General Ledger and Configurable Accounting

NetSuite
6.8
Xero
8.1
Accounts payable
NetSuite
7.1
Xero
8.9
Accounts receivable
NetSuite
7.3
Xero
8.8
Global Financial Support
NetSuite
6.9
Xero
6.9
Primary and Secondary Ledgers
NetSuite
7.7
Xero
8.6
Intercompany Accounting
NetSuite
6.8
Xero
8.2
Localizations
NetSuite
7.7
Xero
6.9
Journals and Reconciliations
NetSuite
6.8
Xero
8.8
Enterprise Accounting
NetSuite
7.6
Xero
7.9
Configurable Accounting
NetSuite
7.5
Xero
8.7
Centralized Rules Framework
NetSuite
5.8
Xero
7.4
Standardized Processes
NetSuite
7.7
Xero
8.1
Cash management
NetSuite
Xero
8.2
Bank reconciliation
NetSuite
Xero
8.7
Expense management
NetSuite
Xero
8.6
Time tracking
NetSuite
Xero
6.2
Fixed asset management
NetSuite
Xero
8.6
Multi-currency support
NetSuite
Xero
8.5
Multi-division support
NetSuite
Xero
7.8
Regulations compliance
NetSuite
Xero
8.5
Electronic tax filing
NetSuite
Xero
7.5
Self-service portal
NetSuite
Xero
8.4

Inventory Management

NetSuite
5.4
Xero
6.7
Inventory tracking
NetSuite
6.1
Xero
7.1
Automatic reordering
NetSuite
5.3
Xero
7.1
Location management
NetSuite
5.4
Xero
7.1
Manufacturing module
NetSuite
4.6
Xero
5.6

Order Management

NetSuite
6.7
Xero
8.3
Pricing
NetSuite
6.7
Xero
7.6
Order entry
NetSuite
6.1
Xero
8.8
Credit card processing
NetSuite
7.1
Xero
8.3
Cost of goods sold
NetSuite
6.9
Xero
8.3
Order Orchestration
NetSuite
6.8
Xero
8.6
End-to-end order visibility
NetSuite
6.9
Xero
8.3
Order exception Resolution
NetSuite
6.1
Xero
8.2

Subledger and Financial Process

NetSuite
6.7
Xero
Automated Invoice Processing
NetSuite
7.2
Xero
Shared Services Payments
NetSuite
6.4
Xero
Billings Management
NetSuite
6.7
Xero
Customer Receipt Applications
NetSuite
6.8
Xero
Customer Collections
NetSuite
7.2
Xero
Revenue Recognition
NetSuite
7.6
Xero
Cash Management
NetSuite
6.5
Xero
Asset Management
NetSuite
5.8
Xero
Travel & Expense Management
NetSuite
6.7
Xero
Budgetary Control & Encumbrance Accounting
NetSuite
6.7
Xero
Period Close
NetSuite
7.6
Xero
Transactions Tax
NetSuite
6.8
Xero
Subledger Reconciliations
NetSuite
6.6
Xero
3rd Party Accounting Systems
NetSuite
5.5
Xero

Project Financial Management

NetSuite
6.1
Xero
Budgeting and Forecasting
NetSuite
5.5
Xero
Project Costing
NetSuite
6.3
Xero
Cost Capture
NetSuite
6.6
Xero
Capital Project Management
NetSuite
6.8
Xero
Customer Invoicing
NetSuite
6.6
Xero
Customer Contract Compliance
NetSuite
7.3
Xero
Project Revenue Recognition
NetSuite
5.9
Xero
Project Financial Performance Analysis
NetSuite
6.2
Xero
Project Financials Dashboard
NetSuite
5.8
Xero
Real-time Financial Reporting
NetSuite
6.2
Xero
Embedded Business Intelligence
NetSuite
4.7
Xero
Project Planning Collaboration
NetSuite
4.8
Xero

Project Execution Management

NetSuite
6.1
Xero
Project Planning and Scheduling
NetSuite
5.0
Xero
Project Manager Dashboard
NetSuite
4.7
Xero
Resource Manager Dashboard
NetSuite
4.4
Xero
Task Insight for Project Managers
NetSuite
6.0
Xero
Project Manager Mobile Functionality
NetSuite
6.6
Xero
Team Member Task Collaboration
NetSuite
6.0
Xero
Team Member Mobile Functionality
NetSuite
6.6
Xero
Project Candidate Search
NetSuite
6.4
Xero
Project Candidate Comparison and Analysis
NetSuite
6.4
Xero
Defineable Resource Pools
NetSuite
6.4
Xero
Defineable Resource Pools
NetSuite
6.4
Xero
Talent Profiles
NetSuite
5.8
Xero
Real-Time Project Reporting
NetSuite
6.4
Xero
Absence Management
NetSuite
7.0
Xero
Product Lifecycle Management
NetSuite
7.0
Xero

Grants Management

NetSuite
6.5
Xero
Award Lifecycle Management
NetSuite
6.7
Xero
Spending Control
NetSuite
6.7
Xero
Indirect Cost Management
NetSuite
6.7
Xero
Billing
NetSuite
5.8
Xero

Procurement

NetSuite
6.6
Xero
Sourcing Team Collaboration
NetSuite
7.1
Xero
Sourcing Analysis
NetSuite
6.5
Xero
Bids Analyzed and Compared
NetSuite
6.5
Xero
Catalog Shopping E-Commerce for Employees
NetSuite
5.2
Xero
Contract Authoring
NetSuite
6.1
Xero
Contract Compliance Management
NetSuite
6.1
Xero
Contract History
NetSuite
6.1
Xero
Contract Renewal Automation
NetSuite
6.0
Xero
Contract Repository
NetSuite
6.0
Xero
Contract Standardization and Enforcement
NetSuite
6.0
Xero
Electronic Signatures
NetSuite
6.5
Xero
Invoice Automated Matching
NetSuite
6.5
Xero
Purchasing Risk and Compliance Management
NetSuite
6.4
Xero
Requisitions-to-Purchase Orders Integrated
NetSuite
7.1
Xero
Spend Compliance Management
NetSuite
7.7
Xero
Supplier Assessment
NetSuite
7.0
Xero
Supplier Communication and Collaboration
NetSuite
7.1
Xero
Supplier Management
NetSuite
7.8
Xero
Supplier Portal
NetSuite
7.0
Xero

Risk Management

NetSuite
6.7
Xero
Risk Repository
NetSuite
7.0
Xero
Control Management
NetSuite
6.4
Xero
Control Mapping
NetSuite
6.4
Xero
Control Efficiency Assessments
NetSuite
6.4
Xero
Automated Control Assessments
NetSuite
6.4
Xero
Assessment Capture
NetSuite
7.0
Xero
Issue Detection
NetSuite
7.0
Xero
Automatic Notification
NetSuite
7.0
Xero
Remediation and Certification
NetSuite
6.4
Xero

Logistics

NetSuite
4.2
Xero
Transportation Planning and Optimization
NetSuite
4.1
Xero
Transportation Sourcing Management
NetSuite
4.1
Xero
Transportation Process Integration
NetSuite
5.0
Xero
Transportation Execution Management
NetSuite
4.1
Xero
Freight Payment Automation
NetSuite
4.1
Xero
Trade Management
NetSuite
3.6
Xero
Trade Regulatory Compliance Management
NetSuite
6.0
Xero
Customs Entry Management
NetSuite
4.1
Xero
Customs Document Management
NetSuite
3.4
Xero
Customs Document Collaboration
NetSuite
3.1
Xero
Fulfillment Management
NetSuite
3.8
Xero
Inventory Visibility
NetSuite
5.0
Xero
Warehouse Workforce Management
NetSuite
4.4
Xero

Manufacturing

NetSuite
5.1
Xero
Production Process Design
NetSuite
4.9
Xero
Supply Chain Business Flows
NetSuite
4.1
Xero
Production Management
NetSuite
4.1
Xero
Contracted Manufacturing Management
NetSuite
3.9
Xero
Configuration Management
NetSuite
7.7
Xero
Work Definition
NetSuite
3.5
Xero
Work Execution
NetSuite
4.5
Xero
Advanced Fulfillment
NetSuite
7.3
Xero
Manufacturing Costs
NetSuite
6.3
Xero

Supply Chain

NetSuite
5.1
Xero
Forecasting
NetSuite
4.6
Xero
Inventory Planning
NetSuite
4.1
Xero
Multi-tier Supply Chain Planning
NetSuite
6.8
Xero
Performance Monitoring
NetSuite
4.8
Xero

Product Lifecycle Management

NetSuite
4.7
Xero
Ideation Management
NetSuite
4.6
Xero
Requirements Management
NetSuite
7.0
Xero
Proposal Management
NetSuite
3.6
Xero
Innovation Portfolio Management
NetSuite
4.1
Xero
Product Master Data Management
NetSuite
4.1
Xero
Vendor Portal
NetSuite
4.7
Xero
Project Portfolio Management
NetSuite
4.6
Xero

Pros

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Xero

  • Xero makes reconciliation incredibly easy. It remembers how we reconciled a particular transaction last time and you can set up rules to auto code transactions so all you need to do is press OK. This makes keeping track of sales tax pretty simple too.
  • Reporting is a breeze, as long as you code all your transactions correctly it takes seconds to bring up a balance sheet, Profit & Loss and many other types of reports. It also allows for all kinds of custom layouts and exports.
  • Once your templates are set up with all the relevant information, sending invoices is simple and fast. It's also easy to track different line items on your invoice, say your keeping track of a project which is only part of the full invoice and is necessarily a specific line item, tracking codes make that very easy.
Malcolm Colman-Shearer | TrustRadius Reviewer

Cons

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Xero

  • Using an accounting system in a web browser versus a standalone app can be a little clunky when it comes to navigation or having multiple windows open at once. This is more a function of using a web browser then a knock against xero itself. For us this is just a minor annoyance having come from a desktop based system before.
Patrick Cranston | TrustRadius Reviewer

Likelihood to Renew

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Xero

Xero 5.3
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Usability

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Xero

Xero 8.4
Based on 20 answers
It simply is incredibly usable with excellent drill down features. The dashboard is highly configurable. Transactions are now even easier to find with the new Global Search feature. Documents can be attached to transactions. We use Bills Entryless to transfer documents to Xero without keying the data. Visibility to reports (the old style takes seconds). The newer reports are more RAM hungry so there can be a 10 second or so lag while the report is compiled. Usually old style reports deliver what our clients need in a flash
John Cotter | TrustRadius Reviewer

Reliability and Availability

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Performance

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Xero

Xero 10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA | TrustRadius Reviewer

Support Rating

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Xero

Xero 1.2
Based on 15 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

In-Person Training

NetSuite

NetSuite 7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz | TrustRadius Reviewer

Xero

No score
No answers yet
No answers on this topic

Online Training

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Implementation Rating

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Xero

Xero 9.5
Based on 9 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Alternatives Considered

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Xero

Xero was the easiest to use and most cost effective of all the solutions we evaluated during the procurement process. We spoke to other similar sized businesses and they highly recommended using Xero. We liked the fact it's a cloud based system meaning we can access the system and data remotely. It integrates with our recurring billing platform and our bank.
Graham Green | TrustRadius Reviewer

Scalability

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Xero

Xero 10.0
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish | TrustRadius Reviewer

Return on Investment

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Xero

  • Demand for Xero trained accountants and bookkeepers has been key to our growth. Our business was started on Xero and has benefited greatly from interest in Xero from customers dissatisfied with QuickBooks.
  • The practice management tools provided by Xero make it easy to delegate and restrict access to client files to only the staff who need to have access. This increases efficiency and security.
  • Xero's support for accounting firms is great. We have a dedicated account rep who can step in and get problems solved for us very quickly.
Blake Oliver | TrustRadius Reviewer

Pricing Details

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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