NICE CXone vs Sparkrock

What users are saying about

Watch Demo

Score 8.4 out of 10

Based on 750 reviews and ratings

Watch Demo

Score 9 out of 10

Based on 14 reviews and ratings

Feature Set Ratings

Contact Center Software

8.3

NICE CXone

83%

Sparkrock

Feature Set Not Supported

N/A

NICE CXone ranks higher in 13/13 features

Agent dashboard

8.4

84%

506 Ratings

N/A

0 Ratings

Validate callers

8.5

85%

431 Ratings

N/A

0 Ratings

Outbound response

8.3

83%

447 Ratings

N/A

0 Ratings

Call forwarding

8.5

85%

404 Ratings

N/A

0 Ratings

Click-to-call (CTC)

8.7

87%

366 Ratings

N/A

0 Ratings

Warm transfer

8.7

87%

479 Ratings

N/A

0 Ratings

Predictive dialing

7.8

78%

293 Ratings

N/A

0 Ratings

Interactive voice response

8.2

82%

337 Ratings

N/A

0 Ratings

REST APIs

8.0

80%

269 Ratings

N/A

0 Ratings

Call scripts

8.2

82%

285 Ratings

N/A

0 Ratings

Call tracking

8.4

84%

459 Ratings

N/A

0 Ratings

Multichannel integration

8.2

82%

324 Ratings

N/A

0 Ratings

CRM software integration

8.2

82%

328 Ratings

N/A

0 Ratings

Workforce Optimization (WFO)

8.5

NICE CXone

85%

Sparkrock

Feature Set Not Supported

N/A

NICE CXone ranks higher in 9/9 features

Inbound call routing

8.5

85%

464 Ratings

N/A

0 Ratings

Omnichannel inbound routing

8.4

84%

335 Ratings

N/A

0 Ratings

Recording

8.6

86%

447 Ratings

N/A

0 Ratings

Quality management

8.6

86%

434 Ratings

N/A

0 Ratings

Call analytics

8.5

85%

440 Ratings

N/A

0 Ratings

Historical reporting

8.4

84%

432 Ratings

N/A

0 Ratings

Live reporting

8.5

85%

417 Ratings

N/A

0 Ratings

Customer surveys

8.3

83%

271 Ratings

N/A

0 Ratings

Customer interaction analytics

8.3

83%

284 Ratings

N/A

0 Ratings

Payroll Management

NICE CXone

Feature Set Not Supported

N/A

9.4

Sparkrock

94%

Sparkrock ranks higher in 5/5 features

Pay calculation

N/A

0 Ratings

9.0

90%

3 Ratings

Benefit plan administration

N/A

0 Ratings

9.0

90%

2 Ratings

Direct deposit files

N/A

0 Ratings

10.0

100%

3 Ratings

Salary revision and increment management

N/A

0 Ratings

9.0

90%

3 Ratings

Reimbursement management

N/A

0 Ratings

10.0

100%

3 Ratings

Customization

NICE CXone

Feature Set Not Supported

N/A

10.0

Sparkrock

100%

Sparkrock ranks higher in 2/2 features

API for custom integration

N/A

0 Ratings

10.0

100%

2 Ratings

Plug-ins

N/A

0 Ratings

10.0

100%

2 Ratings

Security

NICE CXone

Feature Set Not Supported

N/A

9.5

Sparkrock

95%

Sparkrock ranks higher in 2/2 features

Single sign-on capability

N/A

0 Ratings

10.0

100%

4 Ratings

Role-based user permissions

N/A

0 Ratings

9.0

90%

5 Ratings

Reporting & Analytics

NICE CXone

Feature Set Not Supported

N/A

9.0

Sparkrock

90%

Sparkrock ranks higher in 3/3 features

Dashboards

N/A

0 Ratings

9.0

90%

3 Ratings

Standard reports

N/A

0 Ratings

9.0

90%

4 Ratings

Custom reports

N/A

0 Ratings

9.0

90%

3 Ratings

General Ledger and Configurable Accounting

NICE CXone

Feature Set Not Supported

N/A

8.8

Sparkrock

88%

Sparkrock ranks higher in 11/11 features

Accounts payable

N/A

0 Ratings

10.0

100%

5 Ratings

Accounts receivable

N/A

0 Ratings

9.0

90%

5 Ratings

Global Financial Support

N/A

0 Ratings

10.0

100%

1 Rating

Primary and Secondary Ledgers

N/A

0 Ratings

10.0

100%

1 Rating

Intercompany Accounting

N/A

0 Ratings

10.0

100%

1 Rating

Localizations

N/A

0 Ratings

9.0

90%

1 Rating

Journals and Reconciliations

N/A

0 Ratings

9.0

90%

1 Rating

Enterprise Accounting

N/A

0 Ratings

9.0

90%

1 Rating

Configurable Accounting

N/A

0 Ratings

10.0

100%

1 Rating

Centralized Rules Framework

N/A

0 Ratings

10.0

100%

1 Rating

Standardized Processes

N/A

0 Ratings

9.0

90%

1 Rating

Inventory Management

NICE CXone

Feature Set Not Supported

N/A

9.3

Sparkrock

93%

Sparkrock ranks higher in 3/3 features

Inventory tracking

N/A

0 Ratings

9.0

90%

2 Ratings

Automatic reordering

N/A

0 Ratings

10.0

100%

1 Rating

Location management

N/A

0 Ratings

9.0

90%

1 Rating

Subledger and Financial Process

NICE CXone

Feature Set Not Supported

N/A

9.6

Sparkrock

96%

Sparkrock ranks higher in 13/13 features

Automated Invoice Processing

N/A

0 Ratings

10.0

100%

1 Rating

Shared Services Payments

N/A

0 Ratings

10.0

100%

1 Rating

Billings Management

N/A

0 Ratings

9.0

90%

1 Rating

Customer Receipt Applications

N/A

0 Ratings

10.0

100%

1 Rating

Customer Collections

N/A

0 Ratings

9.0

90%

1 Rating

Revenue Recognition

N/A

0 Ratings

9.0

90%

1 Rating

Cash Management

N/A

0 Ratings

9.0

90%

1 Rating

Asset Management

N/A

0 Ratings

10.0

100%

1 Rating

Travel & Expense Management

N/A

0 Ratings

10.0

100%

1 Rating

Budgetary Control & Encumbrance Accounting

N/A

0 Ratings

9.0

90%

1 Rating

Period Close

N/A

0 Ratings

10.0

100%

1 Rating

Transactions Tax

N/A

0 Ratings

10.0

100%

1 Rating

Subledger Reconciliations

N/A

0 Ratings

10.0

100%

1 Rating

Project Financial Management

NICE CXone

Feature Set Not Supported

N/A

9.4

Sparkrock

94%

Sparkrock ranks higher in 12/12 features

Budgeting and Forecasting

N/A

0 Ratings

10.0

100%

1 Rating

Project Costing

N/A

0 Ratings

9.0

90%

1 Rating

Cost Capture

N/A

0 Ratings

10.0

100%

1 Rating

Capital Project Management

N/A

0 Ratings

9.0

90%

1 Rating

Customer Invoicing

N/A

0 Ratings

9.0

90%

1 Rating

Customer Contract Compliance

N/A

0 Ratings

9.0

90%

1 Rating

Project Revenue Recognition

N/A

0 Ratings

10.0

100%

1 Rating

Project Financial Performance Analysis

N/A

0 Ratings

9.0

90%

1 Rating

Project Financials Dashboard

N/A

0 Ratings

9.0

90%

1 Rating

Real-time Financial Reporting

N/A

0 Ratings

10.0

100%

1 Rating

Embedded Business Intelligence

N/A

0 Ratings

10.0

100%

1 Rating

Project Planning Collaboration

N/A

0 Ratings

9.0

90%

1 Rating

Grants Management

NICE CXone

Feature Set Not Supported

N/A

9.3

Sparkrock

93%

Sparkrock ranks higher in 3/3 features

Award Lifecycle Management

N/A

0 Ratings

9.0

90%

1 Rating

Spending Control

N/A

0 Ratings

9.0

90%

1 Rating

Indirect Cost Management

N/A

0 Ratings

10.0

100%

1 Rating

Procurement

NICE CXone

Feature Set Not Supported

N/A

9.6

Sparkrock

96%

Sparkrock ranks higher in 19/19 features

Sourcing Team Collaboration

N/A

0 Ratings

10.0

100%

1 Rating

Sourcing Analysis

N/A

0 Ratings

10.0

100%

1 Rating

Bids Analyzed and Compared

N/A

0 Ratings

9.0

90%

1 Rating

Catalog Shopping E-Commerce for Employees

N/A

0 Ratings

9.0

90%

1 Rating

Contract Authoring

N/A

0 Ratings

9.0

90%

1 Rating

Contract Compliance Management

N/A

0 Ratings

10.0

100%

1 Rating

Contract History

N/A

0 Ratings

10.0

100%

1 Rating

Contract Renewal Automation

N/A

0 Ratings

9.0

90%

1 Rating

Contract Repository

N/A

0 Ratings

10.0

100%

1 Rating

Contract Standardization and Enforcement

N/A

0 Ratings

10.0

100%

1 Rating

Electronic Signatures

N/A

0 Ratings

9.0

90%

1 Rating

Invoice Automated Matching

N/A

0 Ratings

10.0

100%

1 Rating

Purchasing Risk and Compliance Management

N/A

0 Ratings

9.0

90%

1 Rating

Requisitions-to-Purchase Orders Integrated

N/A

0 Ratings

9.0

90%

1 Rating

Spend Compliance Management

N/A

0 Ratings

9.0

90%

1 Rating

Supplier Assessment

N/A

0 Ratings

10.0

100%

1 Rating

Supplier Communication and Collaboration

N/A

0 Ratings

10.0

100%

1 Rating

Supplier Management

N/A

0 Ratings

10.0

100%

1 Rating

Supplier Portal

N/A

0 Ratings

10.0

100%

1 Rating

Supply Chain

NICE CXone

Feature Set Not Supported

N/A

9.3

Sparkrock

93%

Sparkrock ranks higher in 4/4 features

Forecasting

N/A

0 Ratings

9.0

90%

1 Rating

Inventory Planning

N/A

0 Ratings

9.0

90%

1 Rating

Multi-tier Supply Chain Planning

N/A

0 Ratings

10.0

100%

1 Rating

Performance Monitoring

N/A

0 Ratings

9.0

90%

1 Rating

Attribute Ratings

Sparkrock is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

NICE CXone

84%

542 Ratings

9.0

Sparkrock

90%

9 Ratings

NICE CXone

68%

21 Ratings

9.1

Sparkrock

91%

1 Rating

NICE CXone

86%

528 Ratings

9.0

Sparkrock

90%

1 Rating

NICE CXone

56%

7 Ratings

Sparkrock

N/A

0 Ratings

NICE CXone

81%

7 Ratings

Sparkrock

N/A

0 Ratings

NICE CXone

74%

6 Ratings

9.0

Sparkrock

90%

1 Rating

NICE CXone

61%

4 Ratings

Sparkrock

N/A

0 Ratings

NICE CXone

79%

5 Ratings

Sparkrock

N/A

0 Ratings

NICE CXone

81%

9 Ratings

Sparkrock

N/A

0 Ratings

NICE CXone

65%

7 Ratings

Sparkrock

N/A

0 Ratings

Pros

Made work from home easy - We just have to login and start calling - No landlines.
Easy to extract daily, monthly reports from NICE [CXone] web app.
Easy to monitor agents online - who is logged in and who is not.
Fast and reliable - Just need internet.

Read full review

Charanjeet Singh

Senior Business Analyst

FIS GlobalBanking, 10,001+ employees

View all 542 answers on this topic

Data collection - the system is robust and we can tailor it to collect the information we need.
Easily configurable - the system is easy to configure to meet our specific business needs.
Reporting and data extraction - the system allows for easy access to information that helps inform business decisions.

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Malcolm McAuley

Director, Information Systems

Big Brothers Big Sisters of CanadaNon-Profit Organization Management, 501-1000 employees

View all 9 answers on this topic

Cons

Occasionally the server will disconnect and we lose phone functionality.
Calls get "stuck" in the queue when they don't exist.
Can't remove commitments very easily when they are made.
Kicks you out after 2 hours. Making it annoying how you have to log back in.

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Verified User

Supervisor in Customer Service

Security & Investigations Company, 51-200 employees

View all 542 answers on this topic

Many of the improvements are being met with each upgrade. Altus Dynamics has an idea portal that customers can add ideas to and vote on other customer ideas. This means that most issues that come up are resolved with each new upgrade.

Read full review

Phyllis Fidler

Manager of General Accounting

King's University College at the University of Western OntarioEducation Management, 501-1000 employees

View all 9 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Required

$50,000

Starting Price

—

Likelihood to Renew

NICE CXone 6.8

Based on 21 answers

Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 21 answers on this topic

Sparkrock 9.1

Based on 1 answer

We are already scheduled for our upgrade to NAV 2016 beginning in May 2016.

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Phyllis Fidler

Manager of General Accounting

King's University College at the University of Western OntarioEducation Management, 501-1000 employees

View all 1 answers on this topic

Usability

NICE CXone 8.6

Based on 528 answers

In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.

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Loreto Destura

Sales Solution Architect

IBM Business ServicesInformation Technology & Services, 201-500 employees

View all 528 answers on this topic

Sparkrock 9.0

Based on 1 answer

Complete workflow management to keep up to date and orderly the daily activities of employees. Allows for seamless cash flow, invoicing, general ledger, payroll, and inventory.

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Andres Pirela Loyo

Director of Residential Sales

Green Lawn FertilizingConsumer Services, 201-500 employees

View all 1 answers on this topic

Reliability and Availability

NICE CXone 5.6

Based on 7 answers

NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Performance

NICE CXone 8.1

Based on 7 answers

NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

NICE CXone 7.4

Based on 6 answers

inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.

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Kevin Lintner

Data Analyst

Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees

View all 6 answers on this topic

Sparkrock 9.0

Based on 1 answer

Complete tracking of employee performance, hours worked, attendance and absences, vacations, and overtime.

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Andres Pirela Loyo

Director of Residential Sales

Green Lawn FertilizingConsumer Services, 201-500 employees

View all 1 answers on this topic

In-Person Training

NICE CXone 6.1

Based on 4 answers

It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

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Verified User

Technician in Information Technology

Insurance Company, 1001-5000 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Online Training

NICE CXone 7.9

Based on 5 answers

I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

View all 5 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

NICE CXone 8.1

Based on 9 answers

In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

View all 9 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

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Verified User

Engineer in Information Technology

Government Administration Company, 501-1000 employees

View all 542 answers on this topic

Real-time data that is available at our fingertips
Flexibility of the system to address changing needs over time
Elimination of the huge administrative burdens that we were experiencing as a result of the previous system due to lack of integration

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Alecia Lantz

Superintendent of Business & Treasurer

Bruce-Grey Catholic District School BoardEducation Management, 201-500 employees

View all 9 answers on this topic

Scalability

NICE CXone 6.5

Based on 7 answers

As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

It impacts our company daily as we utilize NICE CXone services every day, 24/7.
It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.

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Gordon Ng

Typist

Department of Mental HealthGovernment Administration, 201-500 employees

View all 542 answers on this topic

As a technician it's hard for me to say what effect the ROI has had on our organization, however our finance team seems satisfied on it. We look forward to deploying the staff dashboards for better financial tracking throughout our whole organization.

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Shaun Sinden

IT Supervisor

Calgary Real Estate BoardReal Estate, 51-200 employees

View all 9 answers on this topic

Screenshots

See All (10) NICE CXone Screenshots

See All (8) Sparkrock Screenshots