OpenText CX-E Voice vs. RingCentral Contact Center
OpenText CX-E Voice vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText CX-E Voice | Small Businesses (1-50 employees) | OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
OpenText CX-E Voice | RingCentral Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
OpenText CX-E Voice | RingCentral Contact Center | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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OpenText CX-E Voice | RingCentral Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText CX-E Voice | RingCentral Contact Center | |
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Likelihood to Recommend | 8.2 (3 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
OpenText CX-E Voice | RingCentral Contact Center | |
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Likelihood to Recommend | OpenText | RingCentral |
Pros | OpenText | RingCentral |
Cons | OpenText | RingCentral |
Likelihood to Renew | OpenText No answers on this topic | RingCentral |
Usability | OpenText No answers on this topic | RingCentral |
Support Rating | OpenText No answers on this topic | RingCentral |
Implementation Rating | OpenText No answers on this topic | RingCentral |
Alternatives Considered | OpenText | RingCentral |
Return on Investment | OpenText | RingCentral |
ScreenShots | OpenText CX-E Voice Screenshots |