What users are saying about
69 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Sitecore Experience Platform

Sitecore can be a good solution for a company wanting a premium product and is really looking to leverage the platform for advanced digital marketing capabilities. If a company isn't mature enough to utilize all of what Sitecore has to offer, or is just basically looking for a CMS, there are other options that may be a better value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Sitecore Experience Platform
Content capture & imaging
OpenText ECM
8.6
Sitecore Experience Platform
File sync, storage & archiving
OpenText ECM
8.6
Sitecore Experience Platform
Document management
OpenText ECM
9.1
Sitecore Experience Platform
Records management
OpenText ECM
7.0
Sitecore Experience Platform
Content search & retrieval
OpenText ECM
8.5
Sitecore Experience Platform
Enterprise content collaboration
OpenText ECM
7.5
Sitecore Experience Platform
Content publishing & creation
OpenText ECM
6.0
Sitecore Experience Platform
Security, risk management & information governance
OpenText ECM
8.2
Sitecore Experience Platform
Contract lifecycle management
OpenText ECM
8.1
Sitecore Experience Platform
Automated workflows
OpenText ECM
7.3
Sitecore Experience Platform
Artificial intelligence
OpenText ECM
4.8
Sitecore Experience Platform
Mobile support
OpenText ECM
4.6
Sitecore Experience Platform
Integration
OpenText ECM
7.9
Sitecore Experience Platform

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Sitecore Experience Platform

  • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
  • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
  • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.
Anonymous | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Sitecore Experience Platform

  • While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
  • It would be nice to see a fully managed Sitecore instead of just cloud hosted
  • The price falls more to the premium side of things. Making the value proposition a bit harder to justify
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Sitecore Experience Platform

All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Sitecore Experience Platform

  • For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sitecore Experience Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
Sitecore Experience Platform
6.0

Likelihood to Renew

OpenText ECM
8.0
Sitecore Experience Platform

Usability

OpenText ECM
8.0
Sitecore Experience Platform

Reliability and Availability

OpenText ECM
8.0
Sitecore Experience Platform

Performance

OpenText ECM
8.5
Sitecore Experience Platform

Support Rating

OpenText ECM
8.0
Sitecore Experience Platform

Implementation Rating

OpenText ECM
8.4
Sitecore Experience Platform

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