Top Rated
601 Ratings
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Score 7.8 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It is well suited for marketing teams who want to be flexible, adaptable to changes in their business and create powerful, sophisticated campaigns to their clients. Teams that want to create automated drip campaigns with dynamic content and personalized cadence and messaging would find Eloqua very easy to use and perfect for their needs. It has powerful, in-depth reporting functionality and great CRM integration (note that I've had experience integrating only with Microsoft Dynamics CRM and Salesforce - both of these integrations worked very well) - so teams that use CRM will also find it complementary to their marketing technology stack.It will not be a good tool if a company doesn't use any CRM - as it is not a CRM replacement; or if all the marketing team is planning to do is "batch and blast" emails (which is a possible scenario for some very small businesses)
Arpine Babloyan | TrustRadius Reviewer

ShoutOUT

If you are mainly using Instagram influencers to promote your business, ShoutOUT works excellent for that. Most of those influencers aren't very tech-savvy, so giving them a coupon code to track their sales and commission them off of that seems to work well. The mass payout feature is pretty simple to use as well, but I wish that you didn't have to do it on a 1-on-1 basis.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
ShoutOUT
WYSIWYG email editor
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
ShoutOUT
Dynamic content
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
ShoutOUT
Ability to test dynamic content
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
ShoutOUT
Landing pages
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
ShoutOUT
A/B testing
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
ShoutOUT
Mobile optimization
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
ShoutOUT
Email deliverability reporting
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
ShoutOUT
List management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
ShoutOUT
Triggered drip sequences
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.3
ShoutOUT

Lead Management

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
ShoutOUT
Lead nurturing
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
ShoutOUT
Lead scoring and grading
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.7
ShoutOUT
Data quality management
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
ShoutOUT
Automated sales alerts and tasks
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
ShoutOUT

Campaign Management

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
ShoutOUT
Calendaring
Oracle CX Marketing (formerly Oracle Marketing Cloud)
6.9
ShoutOUT
Event/webinar marketing
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
ShoutOUT

Social Media Marketing

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
ShoutOUT
Social sharing and campaigns
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.0
ShoutOUT
Social profile integration
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.4
ShoutOUT

Reporting & Analytics

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
ShoutOUT
Dashboards
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
ShoutOUT
Standard reports
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
ShoutOUT
Custom reports
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
ShoutOUT

Platform & Infrastructure

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.5
ShoutOUT
API
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
ShoutOUT
Role-based workflow & approvals
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
ShoutOUT
Customizability
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.2
ShoutOUT
Integration with Salesforce.com
Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.1
ShoutOUT
Integration with Microsoft Dynamics CRM
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.1
ShoutOUT
Integration with SugarCRM
Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8
ShoutOUT

Pros

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • WYSZIWYG editor makes things easy for folks new to marketing as well as HTML/. I feel like I've been able to wrap my hands around this tool pretty quickly, and I have only been using the system for 10 months.
  • Forms are an incredibly powerful tool that can be used in a myriad of ways to help support your team goals. We use them to trigger SMS campaigns for feedback from our homeowners, and we also use them on landing pages to survey our contacts as well.
  • The improved program canvas and the ability to communicate between CDO records and contact records is great. We're able to store useful information on the CDO record without weighing down the contact record with information that isn't vital
Barry James | TrustRadius Reviewer

ShoutOUT

  • Great for simple, not very tech-savvy influencers or affiliates.
  • Ties in seamlessly to Shopify Plus, which is a must for our organization.
  • Simple dashboard, easy to manage affiliates.
Anonymous | TrustRadius Reviewer

Cons

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • It would be nice if there were more options for specific customizations in the template mode - for example, if you would like to have a photo to the left of text, there is a very specific spacing you're able to use, and you can't change the sizes of each piece more than 30 points in one direction or another. This means that if you have very specific designs you want to use for your emails, you may have to be a little flexible in the spacing and alignment. It's not a huge deal, but it limits some of the design options.
  • I have dealt with some issues with bounceback statuses for emails - if an email bounces back once, the Eloqua system registers it as a bad email and you have to go in and clear the person's email in the system before it will send them an email again. This can be a tedious process - there is a way to clear an entire segment's bounce back status, but I had to go on a journey through the help section to figure that out. Also, if people unsubscribe to your emails, you have to go into their accounts individually and resubscribe them, and there is no simple way to do that en masse so it takes a very long time if you have more than a few accounts to resubscribe.
  • The system goes down sometimes or is difficult to get into - the Eloqua network is sometimes slow to start and I may have to refresh the page for quite a while before it will load the email I'm working on, which can be frustrating. I think it is due to system overloads when there are a lot of users, but I'm not sure.
  • You cannot add attachments to Eloqua emails, which makes it a little difficult. You can host documents on Eloqua, which is very nice, but you have to link them in your email versus making an attachment.
Madeline Des Jardins | TrustRadius Reviewer

ShoutOUT

  • Not a vast network of affiliates to choose from if you need them to facilitate that side of your business.
  • Sometimes the tracking by coupon code doesn't seem to work correctly, and the numbers don't match up with what we see on the backend of our Shopify numbers.
  • Could make it easier to add creatives and deep linking for affiliates.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 5.3
Based on 89 answers
We have been able to automate so many marketing processes with Eloqua over the past 5 years that the only direction would be to adopt the latest and greatest features Eloqua adds. The alternative would be to go back to the marketing stone-age and start over again. And we would rather move forward with increased automation and efficiency.
Dan Allis | TrustRadius Reviewer

ShoutOUT

ShoutOUT 10.0
Based on 1 answer
It works perfectly for what we need it to do. It is very inexpensive, works well, and makes it easy for us to navigate and use. We can easily add new affiliates and create coupons for them to track their sales. For the influencers that are a little more inclined to post product links and go the more traditional affiliate approach, we can certainly provide that option for them and go that route as well. We like the ease and simplicity.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.6
Based on 14 answers
Personally, I find it quite easy to use. But for those members of our team who have little or no testing experience, it's been a bit more difficult. There's also training required for development teams in order to have your campaigns coded and set up in the most efficient way. Our developers have been able to do basic and intermediate tests with no difficulty, and they find the interface itself quite intuitive... it's just the extremely complex tests that require a bit more understanding.
Gwen Lafleur | TrustRadius Reviewer

ShoutOUT

No score
No answers yet
No answers on this topic

Support Rating

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 9.9
Based on 32 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash | TrustRadius Reviewer

ShoutOUT

ShoutOUT 10.0
Based on 1 answer
We only had to use it once, but they got back to us very quickly and helped us solve the issue that we had. So, ShoutOUT support is batting 1000% in our book, but that is only 1 out of 1 and may not be enough of a sample size to verify that they are as good as we think.
Anonymous | TrustRadius Reviewer

Online Training

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro | TrustRadius Reviewer

ShoutOUT

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.8
Based on 20 answers
I give it a 10 because the only issue we had was a result of not following the guidance we were given. Maxymiser provided a customized implementation guide for each site where we were adding the code. On our site implementations when we followed that guide to the letter, it was extremely fast and easy and has worked very well.
Gwen Lafleur | TrustRadius Reviewer

ShoutOUT

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CX Marketing (formerly Oracle Marketing Cloud)

It was an inherited platform vs. chosen. The incumbent chose Oracle as it was the best enterprise solution. The company, however, did not require an enterprise solution rendering the full Oracle stack pretty useless, unfortunately. The commercials are expensive yet it is attractive to have a 'blended' CPM style commercial model vs. other vendors that charge you on contacts
Nick Pape | TrustRadius Reviewer

ShoutOUT

We used Shareasale and Commission Junction in the, and they are awesome to manage your traditional affiliates that run blogs or email campaigns. We would still be using those if we did more of a traditional approach to influencers. But since we moved over to a more influencer based marketing approach, ShoutOut is fantastic and has made it simpler for us and our affiliates.
Anonymous | TrustRadius Reviewer

Scalability

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Oracle CX Marketing (formerly Oracle Marketing Cloud) 8.4
Based on 108 answers
Eloqua does not really have a limit on scale and can support huge organizations with massive amounts of data. Our organization uses Eloqua to control all campaign/marketing efforts by injecting all touches with the customer into the tool. Using tools like Eloqua Profiler allows our Sales teams to view interactions that a customer or prospect has had with our website, emails, landing page and more.
Brad Dunzer | TrustRadius Reviewer

ShoutOUT

No score
No answers yet
No answers on this topic

Return on Investment

Oracle CX Marketing (formerly Oracle Marketing Cloud)

  • For our organization it is currently too early to measure ROI, as we have just started using it less than six months ago. The program has helped us meet the objective of communicating with consumers and sharing information across multiple social media platforms seamlessly.
  • Ultimately the program should be able to to help us grow our relationships with consumers, and measure and track consumer activity on the web, which will help us develop web content and content marketing material that will be more appealing to all of our audiences.
  • Since we are a B to B to C company and not selling anything to consumers, it will be hard to measure ROI. That being said, the tool should definitely help us build more awareness among consumers.
Richard Angeloni | TrustRadius Reviewer

ShoutOUT

  • Very positive right off the bat because we dropped our Commission Junction expenses and got most of our bigger affiliates to switch over to keep their sales.
  • Easy to use and much simpler for our affiliate manager to do her work.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Marketing (formerly Oracle Marketing Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

ShoutOUT

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.8
ShoutOUT
10.0

Likelihood to Renew

Oracle CX Marketing (formerly Oracle Marketing Cloud)
5.3
ShoutOUT
10.0

Usability

Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.6
ShoutOUT

Reliability and Availability

Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.2
ShoutOUT

Performance

Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.0
ShoutOUT

Support Rating

Oracle CX Marketing (formerly Oracle Marketing Cloud)
9.9
ShoutOUT
10.0

In-Person Training

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.3
ShoutOUT

Online Training

Oracle CX Marketing (formerly Oracle Marketing Cloud)
7.6
ShoutOUT

Implementation Rating

Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.8
ShoutOUT

Scalability

Oracle CX Marketing (formerly Oracle Marketing Cloud)
8.4
ShoutOUT

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