189 Ratings
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Score 7.3 out of 100
53 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
9.5
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sage CRM
10.0
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sage CRM
10.0
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sage CRM
10.0
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sage CRM
10.0
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Sage CRM
5.6
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sage CRM
10.0
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Sage CRM
10.0
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Sage CRM
10.0

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM
10.0
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM
10.0
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM
10.0
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM
10.0

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sage CRM
10.0
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sage CRM
10.0
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
10.0

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sage CRM
10.0
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Sage CRM
10.0
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sage CRM
10.0
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Sage CRM
10.0

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Sage CRM
10.0
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sage CRM
10.0
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Sage CRM
10.0
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Sage CRM
10.0

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Sage CRM
10.0
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sage CRM
10.0
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Sage CRM
10.0
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Sage CRM
10.0
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Sage CRM
10.0

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Sage CRM
10.0
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Sage CRM
10.0
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Sage CRM
10.0

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
10.0
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
10.0
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
10.0

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Sage CRM
10.0
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Sage CRM
10.0
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM
10.0

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sage CRM
10.0
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Sage CRM
10.0

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Sage CRM

No score
No answers yet
No answers on this topic

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Sage CRM

No score
No answers yet
No answers on this topic

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Sage CRM
9.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Sage CRM
5.1

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Sage CRM
8.3

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Sage CRM

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
8.2

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Sage CRM

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Sage CRM
7.0

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Sage CRM
8.0

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