189 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
Top Rated
432 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
7.8
Customer data management / contact management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
8.1
Workflow management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zoho CRM
8.1
Territory management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zoho CRM
7.8
Opportunity management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zoho CRM
7.2
Contract management
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Zoho CRM
7.6
Quote & order management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zoho CRM
7.5
Interaction tracking
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Zoho CRM
8.3
Channel / partner relationship management
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7
Zoho CRM
7.5

Customer Service & Support

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
7.6
Case management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
7.7
Call center management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
7.4
Help desk management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
7.7

Marketing Automation

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Zoho CRM
8.1
Lead management
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zoho CRM
8.1
Email marketing
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
8.0

CRM Project Management

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zoho CRM
7.9
Task management
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Zoho CRM
8.1
Reporting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
7.9
Billing and invoicing management
Oracle CX Sales (formerly Oracle Engagement Cloud)
Zoho CRM
7.7

CRM Reporting & Analytics

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Zoho CRM
8.1
Forecasting
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
7.9
Pipeline visualization
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Zoho CRM
8.1
Customizable reports
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5
Zoho CRM
8.3

Customization

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Zoho CRM
8.4
Custom fields
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zoho CRM
8.5
Custom objects
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Zoho CRM
8.4
Scripting environment
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
Zoho CRM
8.5
API for custom integration
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Zoho CRM
8.1

Security

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Zoho CRM
8.3
Single sign-on capability
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Zoho CRM
8.1
Role-based user permissions
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
8.4

Social CRM

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
7.4
Social data
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
7.4
Social engagement
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
7.4

Integrations with 3rd-party Software

Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Zoho CRM
7.5
Marketing automation
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Zoho CRM
7.7
Compensation management
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
7.4

Platform

Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zoho CRM
7.1
Mobile access
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Zoho CRM
7.1

Pros

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud) Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4
Zoho CRM
8.0

Likelihood to Renew

Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0
Zoho CRM
7.6

Usability

Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0
Zoho CRM
8.0

Reliability and Availability

Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Zoho CRM
9.0

Performance

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM
9.0

Support Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2
Zoho CRM
4.0

In-Person Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Zoho CRM

Online Training

Oracle CX Sales (formerly Oracle Engagement Cloud)
Zoho CRM
8.2

Implementation Rating

Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0
Zoho CRM
8.0

Add comparison