Paddle vs. PrestaShop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paddle
Score 5.9 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
PrestaShop
Score 7.3 out of 10
N/A
PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops worldwide. The PrestaShop group was founded in Paris, with a second Headquarters opened in Miami in 2011. PrestaShop is translated into 63 languages, with English, French, Portuguese, German, Spanish, Italian, Dutch, Polish and Russian having full…N/A
Pricing
PaddlePrestaShop
Editions & Modules
Custom
custom pricing
PrestaShop
Free
Offerings
Pricing Offerings
PaddlePrestaShop
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
PaddlePrestaShop
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Paddle
5.8
6 Ratings
28% below category average
PrestaShop
7.3
5 Ratings
5% below category average
Product catalog & listings7.54 Ratings9.75 Ratings
Product management7.65 Ratings7.75 Ratings
Bulk product upload6.53 Ratings5.04 Ratings
Branding7.35 Ratings5.04 Ratings
Mobile storefront6.55 Ratings9.75 Ratings
Product variations2.74 Ratings5.04 Ratings
Website integration8.46 Ratings9.85 Ratings
Visual customization4.94 Ratings6.04 Ratings
CMS1.03 Ratings7.85 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Paddle
7.7
6 Ratings
1% above category average
PrestaShop
6.9
5 Ratings
10% below category average
Abandoned cart recovery7.95 Ratings6.03 Ratings
Checkout user experience7.56 Ratings7.95 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Paddle
7.6
5 Ratings
9% below category average
PrestaShop
7.8
5 Ratings
6% below category average
eCommerce security7.65 Ratings7.85 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Paddle
6.1
5 Ratings
21% below category average
PrestaShop
6.6
12 Ratings
13% below category average
Promotions & discounts9.15 Ratings7.95 Ratings
Personalized recommendations4.33 Ratings5.14 Ratings
SEO4.92 Ratings6.912 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Paddle
5.7
6 Ratings
31% below category average
PrestaShop
9.0
5 Ratings
14% above category average
Multi-site management4.53 Ratings7.85 Ratings
Order processing8.06 Ratings8.85 Ratings
Inventory management6.94 Ratings9.65 Ratings
Shipping1.01 Ratings10.04 Ratings
Custom functionality8.03 Ratings8.75 Ratings
Best Alternatives
PaddlePrestaShop
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PaddlePrestaShop
Likelihood to Recommend
6.3
(6 ratings)
7.6
(13 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
-
(0 ratings)
3.0
(1 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
2.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
PaddlePrestaShop
Likelihood to Recommend
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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PrestaShop
This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable. The system may not be great for converting into a marketplace and the handling of > 1million products. The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
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Pros
Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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PrestaShop
  • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
  • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
  • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
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Cons
Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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PrestaShop
  • Not a lot of free templates.
  • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
  • Being able to change the look of your automatic emails via default settings can also be introduced.
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Likelihood to Renew
Paddle
No answers on this topic
PrestaShop
Considering the problems we had and still have, 0.
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Usability
Paddle
No answers on this topic
PrestaShop
The lack of performance and the unstable system make it very hard to use it for a serious e-commerce application.
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Reliability and Availability
Paddle
No answers on this topic
PrestaShop
100s of implementation and so far no major security breaches.
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Performance
Paddle
No answers on this topic
PrestaShop
Some caching and optimization is definitely needed. However, it is not as bloated as other CMSs with lots of plugins needed.
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Support Rating
Paddle
No answers on this topic
PrestaShop
Since we use PrestaShop OpenSource there is only community support. What we found is that many other users fight with the same problems and there seems no solution or input from the PrestaShop developers' side.
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Alternatives Considered
Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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PrestaShop
It's a no-brainer for e-commerce stores. BigCommerce and Magento both far out-distanced PrestaShop in every major category. If you're just getting into e-commerce, I would highly recommend either BigCommerce or Magento. Their online documentation and support far outweigh any advantages you'd have over going with an open source software like PrestaShop.
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Scalability
Paddle
No answers on this topic
PrestaShop
This is the best example of "If it's not broken, don't fix it!".
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Return on Investment
Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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PrestaShop
  • It slowed down our Hosting service. Our website took a long time to fully load on our clients' devices due to the high consumption of the integration with the PrestaShop service.
  • It provided us with a fast billing service, where our clients obtained invoices in PDF mode for the electronic payments they made for the properties. These digital invoices helped us to recognize the property they wanted faster and streamlined the negotiation process.
  • The templates that had an optimized design, were too expensive, this caused that our catalog design was very simple and did not capture the interest of customers.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway

PrestaShop Screenshots

Screenshot of Screenshot of Screenshot of