What users are saying about
11 Ratings
35 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.9 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Feature Set Ratings

  • PrestaShop ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

2.0

Paddle

20%
7.3

PrestaShop

73%
PrestaShop ranks higher in 9/9 features

Product catalog & listings

2.0
20%
2 Ratings
9.6
96%
5 Ratings

Product management

2.0
20%
3 Ratings
7.6
76%
5 Ratings

Bulk product upload

1.0
10%
1 Rating
5.0
50%
4 Ratings

Branding

2.0
20%
3 Ratings
5.0
50%
4 Ratings

Mobile storefront

1.0
10%
3 Ratings
9.6
96%
5 Ratings

Product variations

1.0
10%
3 Ratings
5.0
50%
4 Ratings

Website integration

7.0
70%
4 Ratings
9.7
97%
5 Ratings

Visual customization

1.0
10%
3 Ratings
6.0
60%
4 Ratings

CMS

1.0
10%
2 Ratings
7.7
77%
5 Ratings

Online Shopping Cart

2.5

Paddle

25%
6.9

PrestaShop

69%
PrestaShop ranks higher in 2/2 features

Abandoned cart recovery

2.0
20%
3 Ratings
6.0
60%
3 Ratings

Checkout user experience

3.0
30%
4 Ratings
7.9
79%
5 Ratings

Online Payment System

1.0

Paddle

10%
7.7

PrestaShop

77%
PrestaShop ranks higher in 1/1 features

eCommerce security

1.0
10%
3 Ratings
7.7
77%
5 Ratings

eCommerce Marketing

2.3

Paddle

23%
6.5

PrestaShop

65%
PrestaShop ranks higher in 3/3 features

Promotions & discounts

5.0
50%
3 Ratings
7.9
79%
5 Ratings

Personalized recommendations

1.0
10%
2 Ratings
5.1
51%
4 Ratings

SEO

1.0
10%
1 Rating
6.4
64%
12 Ratings

eCommerce Business Management

1.6

Paddle

16%
8.9

PrestaShop

89%
PrestaShop ranks higher in 5/5 features

Multi-site management

4.0
40%
2 Ratings
7.7
77%
5 Ratings

Order processing

1.0
10%
4 Ratings
8.7
87%
5 Ratings

Inventory management

1.0
10%
2 Ratings
9.5
95%
5 Ratings

Shipping

1.0
10%
1 Rating
10.0
100%
4 Ratings

Custom functionality

1.0
10%
2 Ratings
8.6
86%
5 Ratings

Attribute Ratings

  • PrestaShop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

Paddle

10%
4 Ratings
6.5

PrestaShop

65%
13 Ratings

Likelihood to Renew

Paddle

N/A
0 Ratings
1.0

PrestaShop

10%
1 Rating

Usability

Paddle

N/A
0 Ratings
3.0

PrestaShop

30%
1 Rating

Availability

Paddle

N/A
0 Ratings
9.0

PrestaShop

90%
1 Rating

Performance

Paddle

N/A
0 Ratings
7.0

PrestaShop

70%
1 Rating

Support Rating

Paddle

N/A
0 Ratings
2.0

PrestaShop

20%
1 Rating

Product Scalability

Paddle

N/A
0 Ratings
8.0

PrestaShop

80%
1 Rating

Likelihood to Recommend

Paddle

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
Anonymous | TrustRadius Reviewer

PrestaShop

This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable.The system may not be great for converting into a marketplace and the handling of > 1million products. The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
WEE KIAT LAU | TrustRadius Reviewer

Pros

Paddle

  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
Ben Lachman | TrustRadius Reviewer

PrestaShop

  • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
  • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
  • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
Jessica Alvarez | TrustRadius Reviewer

Cons

Paddle

  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited
Andrew Liakh | TrustRadius Reviewer

PrestaShop

  • Not a lot of free templates.
  • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
  • Being able to change the look of your automatic emails via default settings can also be introduced.
Caleb Mackay | TrustRadius Reviewer

Pricing Details

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Paddle Editions & Modules

Edition
Customcustom pricing
  1. none
Additional Pricing Details

PrestaShop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

PrestaShop Editions & Modules

Edition
PrestaShopFree
  1. none
Additional Pricing Details

Likelihood to Renew

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 1.0
Based on 1 answer
Considering the problems we had and still have, 0.
Andreas Steppat | TrustRadius Reviewer

Usability

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 3.0
Based on 1 answer
The lack of performance and the unstable system make it very hard to use it for a serious e-commerce application.
Andreas Steppat | TrustRadius Reviewer

Reliability and Availability

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 9.0
Based on 1 answer
100s of implementation and so far no major security breaches.
WEE KIAT LAU | TrustRadius Reviewer

Performance

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 7.0
Based on 1 answer
Some caching and optimization is definitely needed. However, it is not as bloated as other CMSs with lots of plugins needed.
WEE KIAT LAU | TrustRadius Reviewer

Support Rating

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 2.0
Based on 1 answer
Since we use PrestaShop OpenSource there is only community support. What we found is that many other users fight with the same problems and there seems no solution or input from the PrestaShop developers' side.
Andreas Steppat | TrustRadius Reviewer

Alternatives Considered

Paddle

Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
Tarun Mangukiya | TrustRadius Reviewer

PrestaShop

It's a no-brainer for e-commerce stores. BigCommerce and Magento both far out-distanced PrestaShop in every major category. If you're just getting into e-commerce, I would highly recommend either BigCommerce or Magento. Their online documentation and support far outweigh any advantages you'd have over going with an open source software like PrestaShop.
David Eberhart | TrustRadius Reviewer

Scalability

Paddle

No score
No answers yet
No answers on this topic

PrestaShop

PrestaShop 8.0
Based on 1 answer
This is the best example of "If it's not broken, don't fix it!".
WEE KIAT LAU | TrustRadius Reviewer

Return on Investment

Paddle

  • Increased sales due to abandoned cart recovery emails, etc.
  • Allowed us to experiment with novel in-app "reward for sharing" purchase incentives
  • Reduced VAT and customer sales support cost to close to zero.
Ben Lachman | TrustRadius Reviewer

PrestaShop

  • It slowed down our Hosting service. Our website took a long time to fully load on our clients' devices due to the high consumption of the integration with the PrestaShop service.
  • It provided us with a fast billing service, where our clients obtained invoices in PDF mode for the electronic payments they made for the properties. These digital invoices helped us to recognize the property they wanted faster and streamlined the negotiation process.
  • The templates that had an optimized design, were too expensive, this caused that our catalog design was very simple and did not capture the interest of customers.
Jessica Alvarez | TrustRadius Reviewer

Screenshots

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