Paypro Workforce Management vs. SherpaDesk

Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Setting up new employees is very easy and only takes a couple of minutes.
• We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
• Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
• Integration within the system. There are times when you change the information in the system then it randomly changes another section.

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.

Incentivized

The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.

Incentivized

I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.

Incentivized

The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!

Incentivized

We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
• It's cheaper than other payroll company.

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.